By the way… From using that program Now I cannot run certain programs now. How do I “unload it from memory”?
How do I get rid of this?
Nevermind. Shutting the PC all the way down and starting back up worked to get rid of the monitor program error.
@johnny_blaze2k said:
By the way… From using that program Now I cannot run certain programs now. How do I “unload it from memory”?
How do I get rid of this?
Just select the Process Monitor window and then file / exit
If it has been running for a while, it may have taken all system resources. A reboot would be advised
The last log entry with the permissions denied error that we were trying to see in proc mon was at this time 2017-07-19 07:48:05 - so we do not have the specific error reproduced in these new logs and process monitor captured at 17:42:01
I am going to remove the proc mon file from your post in case it has some sensitive data.
I will have a look at the logs anyway
So we had Process Monitor running between 17:34:24 and 17:39:14 and we had Plex Media Server launched at 17:34:41 and logs collected at 17:42:01 - i cannot see during this period any test being carried out to scan the media that is not getting metadata.
As a test create a new library TV Shows Test with path to G:\TV Series Test\M and add the Modern Family\Season 04\ directory structure to to G:\TV Series Test\M
So suggest, enable verbose logging, save changes and shut down plex media server
create temporary test area G:\TV Series Test\M\Modern Family\
Copy G:\TV Series\M\Modern Family\Season 04\ to this test area so we end up with just season 4 of Modern Family in this test library
Launch Process Monitor and capture events
Launch Plex Media Server
Add test library TV Shows Test type TV Shows and folder path set to G:\TV Series Test\M
Complete the add library sequence
At end of scan and waiting for all metadata etc to download - save the PML capture and get the logs
Do wait for few minutes for all the metadata searches to complete
Is there another way? I got rid of the Process Monitor as it froze up most of my programs and I lost some data coming back from the boot. It doesn’t like my computer for some reason.
what if I were to document my actions at the time of doing them and seeing if it translates to the logs?
@johnny_blaze2k said:
Is there another way? I got rid of the Process Monitor as it froze up most of my programs and I lost some data coming back from the boot. It doesn’t like my computer for some reason.what if I were to document my actions at the time of doing them and seeing if it translates to the logs?
Proc Mon does use up a lot of resources so would not recommend running it for long time. Lets try and do it all within 5 minutes max - see suggestion below
I am trying to see two things with this test
- if creating a new test library with the right path for the TV Show does work without issues - it worked for me for the same show and episode - just used dummy files in same folder structure
- if it fails to see if we have the permissions denied error seen before and see from proc mon what the real underlying error is (sometimes logged errors are not what they really are lower down the system) and to see if we have any lockout / clash with another process accessing the folder/file
When doing tests make sure you do not have explorer with one of the app data folders for the cache open
Suggest disabling automatic library updates and scheduled library updates
Shut down Plex Media Server
Rename the test library folder TV Series Test2
Just have one file under G:\TV Series Test2\M\Modern Family\Series 04\
Just the S04E01 mp4 file to make the scan shorter
after reboot, wait for system to settle down.
Then start proc mon
once it starts to capture then start Plex Media Server
Wait 30 seconds
Then create the new test library TV Series Test2 with folder path being G:\TV Series Test2\M
Complete the library creation
Wait for activity to complete - wait an extra 30 seconds
Stop Process Monitor capture (there is an icon to toggle to quickly stop the capture)
Then collect the diagnostics - saving PML / getting the logs
I’ve just added two seasons. It pulled with no problems so, something must have worked from above. I’m still having issues the the Full House Season 7 but maybe I will Plex Dance that to make it go away. I will need to try this when it fully starts messing up again. Thank you for your help.
This will not help the OP, but anyone with the same issue running linux this might help
I had the same issues running PMS as a Docker on Ubuntu using a NUC
For some reason some sub folders and files have ROOT as owner in the “configs/plex/Library/Application Support/Plex Media Server/Media/localhost” folder
If I manually deleted the folder and let Plex recreate it would work for a few days until a handful of files were owned by ROOT again. I set up a cron job that runs every hour
chown -R 1000:1000 "/home/bob4/docker/configs/plex/Library/Application Support/Plex Media Server/Media/localhost"
This seems to have fixed my issue
BTW 1000:1000 might be correct for you, so use the correct “user” and “group” for your setup
