This issue has gone on since early December of 2017, I never had this issue until an update around in December of 2017.
It will find my shows but sometimes not exactly match them at all so I’m left manually entering the titles and the rest of the metadata myself instead of relying on Plex to find them for me. I have tried everything the forum admins help don’t quite work I had this working with TMDB instead of TVDB for awhile now neither work for my shows. I use to love plex until it became frustrating to deal with this issue I am seriously thinking about switching over to Emby now. Plex will rescan my shows and the shows that will have the metadata already suddenly vanishes too so I have one or two or more shows that had its metadata then ripped and it cannot find it anymore whatever your devs are doing I sure hope they know wtf they are doing! Because of it sure as hell doesn’t seem like they do to me if they managed to screw things up for 7-8 months
F:/TV Shows/Game of Thrones/Season 01/Game of Thrones - S01E01 - Winter is Coming.mkv
now it had the metadata loaded up but after awhile when it goes through a refresh/rescan faze or a new episode is added it scans the episode then loses the metadata for the entire show not the season not just the new episode that’s been uploaded to the server but the entire show loses it’s meta data sometime it will find it after a about 5,000+ scans but not all the time I’m not dealing with manually retitling each episode. Now it just reads it as a blank slate and each episode it titled Episode 1, Episode 2, Episode 3 etc…
Movies is fine its the TV SHows that has this bug…
I provide Linux support. Hopefully you can translate this to Windows?
In Linux:
Application Support/Plex Media Server/Plug-in Support/Caches
will contain all the metadata agent caches.
With PMS stopped, simply delete everything in the Caches directory, then restart.
It’s known that the Caches directory gets junked up from failed metadata attempts to TVDB and TMDB. There’s work in progress now to redo that entire mechanism. For now, we just clear out the caches and “Refresh All Metadata”. Anything that doesn’t match either has: a) Embedded metadata (title, name) often found in MP4 files b) simply a name not found on TMDB / TVDB
I smell a bug here, but as @ChuckPa, I’m a Linux dude…
But when said, you have a log entry in thetvdb as:
File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-200287a06\Framework.bundle\Contents\Resources\Versions\2\Python\subsystem\ospathfix.py", line 170, in os_rmdir return os._rmdir(longpathify(uni(path))) WindowsError: [Error 145] The directory is not empty: u'\\\\?\\C:\\Users\\tysl3\\AppData\\Local\\Plex Media Server\\Metadata\\TV Shows\\0\\6d08f094af105aade618fb27cae71d0c7b5deb9.bundle\\Contents\\com.plexapp.agents.thetvdb\\seasons\\2\\episodes\\5'
Above indicates, that it tried to remove a directory that wasn’t empty
right now PMS is is just acting weird after a recent update, It finds the show and everything then rescans the missing metadata then the shows it finds is just lost again it’s just frustrating, I do appreciate your help thank you.
it wasn’t as bad last year in november but over the months it’s gotten much worse and it began acting up like this since mid december of 2017 like it can’t keep the metadata it already has found, the solution I’ve found was using movie database over tv database which worked for awhile but now it isn’t. My movies are fine and entact btw it’s just one of my tv show libraries that are having this issue…
Settings - Server - Library - ‘Empty trash automatically after every scan’
is it activated?
Your description of the issue suggests it is.
Disable it. Only ever enable this if all your media storage is internally to the server device.
