Grab the server Logs directory (tar.gz) and post here so I can see what’s happening
Did the server finally become attached again?
I should not see the filename as Plex Media Server Logs_2024-05-07_22-57-58.zip unless PMS itself gave you the ZIP file.
I was looking for the logs from tar cf Logs.tar.gz ./Logs (Logs.tar.gz)
The server came up but still can’t claim it
I have the logs in tar but it’s 32MB
gzip / zip it please or perhaps post it somewhere .
I’ll open PM so you can attach the download link?
This is how an existing server looks for me (my Unraid - GeminiLake machine)
root@Jemini:/mnt/user/appdata# ./UserCredentialReset.sh -p "Plex
Plex-Media-Server/ PlexMediaServer/
root@Jemini:/mnt/user/appdata# ./UserCredentialReset.sh -p Plex-Media-Server/Library/Application\ Support/Plex\ Media\ Server/Pref
erences.xml
Plex Media Server user credential reset and reclaim tool (User-Defined)
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Using given Preferences path: 'Plex-Media-Server/Library/Application Support/Plex Media Server/Preferences.xml'
Please enter Plex Claim Token copied from http://plex.tv/claim : claim-vtc26xAry2XP3njmsTzG
Clearing Preferences.xml
Getting new credentials from Plex.tv
Claim completed without errors.
Username: ChuckPA
Email: ChuckIsCrazy@Loonies.com
Complete. You may restart PMS.
root@Jemini:/mnt/user/appdata#
Ran the script again:
root@Dracul:/mnt/user/Backups# ./UserCredentialReset.sh -p /mnt/darth/appdata/Plex-Media-Server/Library/Application\ Support/Plex\ Media\ Server/Preferences.xml
Plex Media Server user credential reset and reclaim tool (User-Defined)
This utility will reset the server’s credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Using given Preferences path: ‘/mnt/darth/appdata/Plex-Media-Server/Library/Application Support/Plex Media Server/Preferences.xml’
Please enter Plex Claim Token copied from http://plex.tv/claim : xxxxxxxxxx
Clearing Preferences.xml
Getting new credentials from Plex.tv
ERROR: Could not get credentials from plex.tv (Error: 60)
This error is what happens when there is a 2nd certificate trying to inject itself between PMS and Plex.tv
It also happens if the system clock is not sync’d with the internet time .
That’s it.
The time is correct in unRAID, nothing changed in my system and network… this happened in around 6h… went to bed around 2am with both servers and at 8h30am they were gone.
How to fix this?
Without having my hands in your system to see in real time and test other things then fix it, I have no idea what happened.
It might be the ISP made changes ?? There are too many possibilities for me to guess without hands-on
I was able to fix it…
It seems the issue was with the Unifi Cloud Gateway which I rebooted.
I’ll have to see why this happened and check with Unifi.
@ChuckPa I really appreciate all the help you gave me and will keep the script if I have any other issue 
Thx again and my deepest apologies for any inconvenience.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
