Server Version#: 1.32.4.7195
I have been fighting to get hHW trasnscoding to work for a few days now. Moved plex from synology NAS to LInux box with Nvidea 1660s. No matter what I do if I turn on HW transcoding I get “Conversion failed. The transcoder exited due to an error.” All drivers appear to be working properly. Everything else is runnin as expected. I have attached my Nvidea driver info and the log with hopefully the relavent info. Hopefully someone has some insight. I have scoured the internet and tried many solutions but am having no luck.
Sat Jul 8 11:18:10 2023
+---------------------------------------------------------------------------------------+
| NVIDIA-SMI 535.54.03 Driver Version: 535.54.03 CUDA Version: 12.2 |
|-----------------------------------------+----------------------+----------------------+
| GPU Name Persistence-M | Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap | Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|=========================================+======================+======================|
| 0 NVIDIA GeForce GTX 1660 ... Off | 00000000:01:00.0 Off | N/A |
| 25% 29C P8 10W / 125W | 6MiB / 6144MiB | 0% Default |
| | | N/A |
+-----------------------------------------+----------------------+----------------------+
+---------------------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=======================================================================================|
| 0 N/A N/A 1184 G /usr/lib/xorg/Xorg 4MiB |
+---------------------------------------------------------------------------------------+
Jul 08, 2023 11:09:28.981 [139923539475256] Debug — TPU: hardware transcoding: final decoder: , final encoder:
Jul 08, 2023 11:09:28.982 [139923539475256] Debug — [JobRunner] Job running: EAE_ROOT=/tmp/pms-2f218898-e68a-4be9-8b36-2932003607ad/EasyAudioEncoder FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/8217c1c-4565-linux-x86_64/' LIBVA_DRIVERS_PATH="/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/va-dri-linux-x86_64" X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Transcoder" -codec:0 h264 -codec:1 eac3_eae -eae_prefix:1 0D00E216-6749-4AF3-9AE5-C4DE99758D77_ -analyzeduration 20000000 -probesize 20000000 -i /media/bryce/Astrocloud/Plex/Movies/The.Covenant.2023.1080p.AMZN.WEB-DL.DDP5.1.Atmos.H.264-FLUX.mkv -filter_complex "[0:0]scale=w=480:h=200:force_divisible_by=4[0];[0]format=pix_fmts=yuv420p|nv12[1]" -map "[1]" -metadata:s:0 language=eng -codec:0 libx264 -crf:0 21 -maxrate:0 526k -bufsize:0 1052k -r:0 23.975999999999999 -preset:0 veryfast -x264opts:0 subme=3:me_range=4:rc_lookahead=10:me=hex -force_key_frames:0 "expr:gte(t,n_forced*8)" -filter_complex "[0:1] aresample=async=1:ochl='stereo':rematrix_maxval=0.000000dB:osr=48000[2]" -map "[2]" -metadata:s:1 language=eng -codec:1 libopus -b:1 153k -segment_format matroska -f ssegment -individual_header_trailer 0 -flags +global_header -segment_header_filename header -segment_time 8 -segment_start_number 0 -segment_copyts 1 -segment_time_delta 0.0625 -segment_list "http://127.0.0.1:32400/video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/manifest?X-Plex-Http-Pipeline=infinite" -segment_list_type csv -segment_list_size 5 -segment_list_separate_stream_times 1 -segment_list_unfinished 1 -segment_format_options output_ts_offset=10 -max_delay 5000000 -avoid_negative_ts disabled -map_metadata:g -1 -map_metadata:c -1 -map_chapters -1 "media-%05d.ts" -start_at_zero -copyts -vsync cfr -init_hw_device vaapi=vaapi:/dev/dri/renderD129 -filter_hw_device vaapi -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress
Jul 08, 2023 11:09:28.982 [139923539475256] Debug — [JobRunner] In directory: "/media/bryce/Astrocloud/Plex/Temp/Transcode/Sessions/plex-transcode-0D00E216-6749-4AF3-9AE5-C4DE99758D77-f4b14ab9-2cd5-4ca1-8443-09c8ddb18365"
Jul 08, 2023 11:09:28.982 [139923539475256] Debug — [JobRunner] Jobs: Starting child process with pid 4616
Jul 08, 2023 11:09:28.982 [139923539475256] Debug — Started session successfully: 0D00E216-6749-4AF3-9AE5-C4DE99758D77
Jul 08, 2023 11:09:28.984 [139923675888440] Debug — Completed: [192.168.50.206:37364] 200 GET /status/sessions (11 live) #4a49 TLS GZIP 26ms 4187 bytes (pipelined: 9)
Jul 08, 2023 11:09:28.987 [139923608656696] Debug — Request: [127.0.0.1:56542 (Loopback)] PUT /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress?status=startup (12 live) #4aba Signed-in Token (alucard) (range: bytes=0-)
Jul 08, 2023 11:09:28.987 [139923677997880] Debug — Completed: [127.0.0.1:56542] 204 PUT /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress?status=startup (12 live) #4aba 0ms 203 bytes (pipelined: 1) (range: bytes=0-)
Jul 08, 2023 11:09:28.991 [139923570133816] Debug — Request: [127.0.0.1:56542 (Loopback)] POST /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress/log?level=0&message=%5BAVHWDeviceContext%20%40%200x7f325e13b440%5D%20Failed%20to%20initialise%20VAAPI%20connection%3A%20-1%20%28unknown%20libva%20error%29. (12 live) #4b9f Signed-in Token (alucard) (range: bytes=0-)
Jul 08, 2023 11:09:28.991 [139923570133816] Error — [Req#4b9f/Transcode/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365] [AVHWDeviceContext @ 0x7f325e13b440] Failed to initialise VAAPI connection: -1 (unknown libva error).
Jul 08, 2023 11:09:28.991 [139923675888440] Debug — Completed: [127.0.0.1:56542] 200 POST /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress/log?level=0&message=%5BAVHWDeviceContext%20%40%200x7f325e13b440%5D%20Failed%20to%20initialise%20VAAPI%20connection%3A%20-1%20%28unknown%20libva%20error%29. (12 live) #4b9f 0ms 195 bytes (pipelined: 2) (range: bytes=0-)
Jul 08, 2023 11:09:28.991 [139923608656696] Debug — Request: [127.0.0.1:56542 (Loopback)] POST /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress/log?level=0&message=Device%20creation%20failed%3A%20-5. (12 live) #4ba6 Signed-in Token (alucard) (range: bytes=0-)
Jul 08, 2023 11:09:28.991 [139923608656696] Error — [Req#4ba6/Transcode/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365] Device creation failed: -5.
Jul 08, 2023 11:09:28.991 [139923677997880] Debug — Completed: [127.0.0.1:56542] 200 POST /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress/log?level=0&message=Device%20creation%20failed%3A%20-5. (12 live) #4ba6 0ms 195 bytes (pipelined: 3) (range: bytes=0-)
Jul 08, 2023 11:09:28.992 [139923570133816] Debug — Request: [127.0.0.1:56542 (Loopback)] POST /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress/log?level=0&message=Failed%20to%20set%20value%20%27vaapi%3Dvaapi%3A%2Fdev%2Fdri%2FrenderD129%27%20for%20option%20%27init_hw_device%27%3A%20I%2FO%20error (12 live) #4bac Signed-in Token (alucard) (range: bytes=0-)
Jul 08, 2023 11:09:28.992 [139923570133816] Error — [Req#4bac/Transcode/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365] Failed to set value 'vaapi=vaapi:/dev/dri/renderD129' for option 'init_hw_device': I/O error
Jul 08, 2023 11:09:28.992 [139923675888440] Debug — Completed: [127.0.0.1:56542] 200 POST /video/:/transcode/session/0D00E216-6749-4AF3-9AE5-C4DE99758D77/f4b14ab9-2cd5-4ca1-8443-09c8ddb18365/progress/log?level=0&message=Failed%20to%20set%20value%20%27vaapi%3Dvaapi%3A%2Fdev%2Fdri%2FrenderD129%27%20for%20option%20%27init_hw_device%27%3A%20I%2FO%20error (12 live) #4bac 0ms 195 bytes (pipelined: 4) (range: bytes=0-)
Jul 08, 2023 11:09:28.992 [139923608656696] Debug — Request: [192.168.50.206:37364
Moderator formatted for legibility </>
What do you get from groups plex and ls -la /dev/dri ?
Also check: dpkg -l | grep nvidia , look for libnvidia-decode and libnvidia-encode.
bryce@Astro-Cloud:~$ groups plex
plex : plex video render
bryce@Astro-Cloud:~$ ls -la /dev/dri
total 0
drwxr-xr-x 3 root root 140 Jul 8 09:00 .
drwxr-xr-x 20 root root 4580 Jul 8 09:00 ..
drwxr-xr-x 2 root root 120 Jul 8 09:00 by-path
crw-rw----+ 1 root render 226, 0 Jul 8 09:00 card0
crw-rw----+ 1 root render 226, 1 Jul 8 09:00 card1
crw-rw----+ 1 root render 226, 128 Jul 8 09:00 renderD128
crw-rw----+ 1 root render 226, 129 Jul 8 09:00 renderD129
bryce@Astro-Cloud:~$ dpkg -l | grep nvidia
ii libnvidia-cfg1-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA binary OpenGL/GLX configuration library
ii libnvidia-common-535 535.54.03-0ubuntu0.22.04.1 all Shared files used by the NVIDIA libraries
ii libnvidia-compute-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA libcompute package
ii libnvidia-compute-535:i386 535.54.03-0ubuntu0.22.04.1 i386 NVIDIA libcompute package
ii libnvidia-decode-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA Video Decoding runtime libraries
ii libnvidia-decode-535:i386 535.54.03-0ubuntu0.22.04.1 i386 NVIDIA Video Decoding runtime libraries
ii libnvidia-encode-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 NVENC Video Encoding runtime library
ii libnvidia-encode-535:i386 535.54.03-0ubuntu0.22.04.1 i386 NVENC Video Encoding runtime library
ii libnvidia-extra-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 Extra libraries for the NVIDIA driver
ii libnvidia-fbc1-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA OpenGL-based Framebuffer Capture runtime library
ii libnvidia-fbc1-535:i386 535.54.03-0ubuntu0.22.04.1 i386 NVIDIA OpenGL-based Framebuffer Capture runtime library
ii libnvidia-gl-535:amd64 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii libnvidia-gl-535:i386 535.54.03-0ubuntu0.22.04.1 i386 NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii nvidia-compute-utils-535 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA compute utilities
ii nvidia-dkms-535 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA DKMS package
ii nvidia-driver-535 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA driver metapackage
ii nvidia-firmware-535-535.54.03 535.54.03-0ubuntu0.22.04.1 amd64 Firmware files used by the kernel module
ii nvidia-kernel-common-535 535.54.03-0ubuntu0.22.04.1 amd64 Shared files used with the kernel module
ii nvidia-kernel-source-535 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA kernel source package
ii nvidia-prime 0.8.17.1 all Tools to enable NVIDIA's Prime
ii nvidia-settings 510.47.03-0ubuntu1 amd64 Tool for configuring the NVIDIA graphics driver
ii nvidia-utils-535 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA driver support binaries
ii screen-resolution-extra 0.18.2 all Extension for the nvidia-settings control panel
ii xserver-xorg-video-nvidia-535 535.54.03-0ubuntu0.22.04.1 amd64 NVIDIA binary Xorg driver
Moderator formatted for legibility </>
Now please provide the logs ZIP which captures the attempt to play/transcode.
It’s not possible to diagnose further from a snippet
Stupid question time:
Since having installed all the kernel modules, has the machine been restarted?
Might you consider using the 525 drivers (CUDA 12.0) ? Asking because 535 drivers have not yet been tested.
This is known to work:
[chuck@lizum ~.1999]$ nvidia-smi
Sat Jul 8 14:46:24 2023
+-----------------------------------------------------------------------------+
| NVIDIA-SMI 525.125.06 Driver Version: 525.125.06 CUDA Version: 12.0 |
|-------------------------------+----------------------+----------------------+
| GPU Name Persistence-M| Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap| Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|===============================+======================+======================|
| 0 Quadro P2200 On | 00000000:07:00.0 Off | N/A |
| 49% 39C P8 4W / 75W | 1MiB / 5120MiB | 0% Default |
| | | N/A |
+-------------------------------+----------------------+----------------------+
+-----------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=============================================================================|
| No running processes found |
+-----------------------------------------------------------------------------+
[chuck@lizum ~.2000]$
https://launchpad.net/ubuntu/+source/nvidia-graphics-drivers-525
Supplemental: (Hold up on the 525 drivers thought for a moment … )
You’re calling out /dev/dri/renderD129. (which is the Nvidia)
Jul 08, 2023 09:00:40.477 [139923646143288] DEBUG - [GPU] Got device: TU116 [GeForce GTX 1660 SUPER], nvidia@unknown, default true, best true, ID /dev/dri/renderD129, DevID [10de:21c4:1043:8756], flags 0x70
but PMS is calling for VAAPI . It should be calling out NVDEC and NVENC
Where do you have something set manually ? (Preferences.xml ?)
If nothing is set then the issue is the Nvidia 535 driver.
I didnt manually make any changes. I tried to open the preferences.xml but the system wont even allow me to. I downgraded to the 525 driver and still no luck. ive attached the log after switching to 525 and attempting HW transcoding again.Plex Media Server Logs_2023-07-08_13-14-33.zip (4.0 MB)
That’s definite progress.
Jul 08, 2023 13:00:49.198 [140695309826872] DEBUG - [Req#1f1/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B] [FFMPEG] - Created surface 0.
Jul 08, 2023 13:00:49.198 [140695309826872] DEBUG - [Req#1f1/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B] [FFMPEG] - Direct mapping possible.
Jul 08, 2023 13:00:49.199 [140695309826872] DEBUG - [Req#1f1/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B] TPU: hardware transcoding: final decoder: nvdec, final encoder: vaapi
Jul 08, 2023 13:00:49.200 [140695309826872] DEBUG - [Req#1f1/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/JobRunner] Job running: FFMPEG_EXTERNAL_LIBS='/var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Codecs/8217c1c-4565-linux-x86_64/' LIBVA_DRIVERS_PATH="/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/va-dri-linux-x86_64" X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "/usr/lib/plexmediaserver/Plex Transcoder" -codec:0 hevc -hwaccel:0 nvdec -hwaccel_fallback_threshold:0 10 -threads:0 1 -hwaccel_device:0 cuda -codec:1 aac -analyzeduration 20000000 -probesize 20000000 -i /media/bryce/Astrocloud/Plex/Movies/Guardians.of.the.Galaxy.Vol.3.2023.1080p.10bit.WEBRip.6CH.x265.HEVC-PSA.mkv -filter_complex "[0:0]scale=w=480:h=254:force_divisible_by=4[0];[0]format=pix_fmts=nv12[1];[1]hwupload[2]" -map "[2]" -codec:0 h264_vaapi -b:0 409k -maxrate:0 546k -bufsize:0 1092k -r:0 23.975999999999999 -force_key_frames:0 "expr:gte(t,n_forced*8)" -filter_complex "[0:1] aresample=async=1:ochl='stereo':rematrix_maxval=0.000000dB:osr=48000[3]" -map "[3]" -metadata:s:1 language=eng -codec:1 libopus -b:1 130k -segment_format matroska -f ssegment -individual_header_trailer 0 -flags +global_header -segment_header_filename header -segment_time 8 -segment_start_number 0 -segment_copyts 1 -segment_time_delta 0.0625 -segment_list "http://127.0.0.1:32400/video/:/transcode/session/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/51e6f13c-e536-4219-b931-2b63d42ff58c/manifest?X-Plex-Http-Pipeline=infinite" -segment_list_type csv -segment_list_size 5 -segment_list_separate_stream_times 1 -segment_list_unfinished 1 -segment_format_options output_ts_offset=10 -max_delay 5000000 -avoid_negative_ts disabled -map_metadata:g -1 -map_metadata:c -1 -map_chapters -1 "media-%05d.ts" -start_at_zero -copyts -vsync cfr -init_hw_device vaapi=vaapi:/dev/dri/renderD129 -filter_hw_device vaapi -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/51e6f13c-e536-4219-b931-2b63d42ff58c/progress
Jul 08, 2023 13:00:49.200 [140695309826872] DEBUG - [Req#1f1/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/JobRunner] In directory: "/media/bryce/Astrocloud/Plex/Temp/Transcode/Sessions/plex-transcode-1DAAADC2-11F2-4009-BD10-5FABEFE06F8B-51e6f13c-e536-4219-b931-2b63d42ff58c"
Jul 08, 2023 13:00:49.201 [140695309826872] DEBUG - [Req#1f1/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/JobRunner] Jobs: Starting child process with pid 4023
Jul 08, 2023 13:00:49.220 [140695275559736] DEBUG - Request: [127.0.0.1:47862 (Loopback)] PUT /video/:/transcode/session/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/51e6f13c-e536-4219-b931-2b63d42ff58c/progress?status=startup (24 live) #1f8 Signed-in Token (alucard) (range: bytes=0-)
Jul 08, 2023 13:00:49.221 [140695387978552] DEBUG - Completed: [127.0.0.1:47862] 204 PUT /video/:/transcode/session/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/51e6f13c-e536-4219-b931-2b63d42ff58c/progress?status=startup (24 live) #1f8 1ms 203 bytes (pipelined: 1) (range: bytes=0-)
Jul 08, 2023 13:00:49.231 [140695279778616] DEBUG - Request: [127.0.0.1:47862 (Loopback)] POST /video/:/transcode/session/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/51e6f13c-e536-4219-b931-2b63d42ff58c/progress/log?level=0&message=%5BAVHWDeviceContext%20%40%200x7fedfb6f88c0%5D%20Failed%20to%20initialise%20VAAPI%20connection%3A%20-1%20%28unknown%20libva%20error%29. (24 live) #1fa Signed-in Token (alucard) (range: bytes=0-)
Jul 08, 2023 13:00:49.231 [140695279778616] ERROR - [Req#1fa/Transcode/1DAAADC2-11F2-4009-BD10-5FABEFE06F8B/51e6f13c-e536-4219-b931-2b63d42ff58c] [AVHWDeviceContext @ 0x7fedfb6f88c0] Failed to initialise VAAPI connection: -1 (unknown libva error).
It’s calling out libnvidia-decode (nvdec)
Please check and make certain libnvidia-encode is also installed ?
Then, when complete, Make certain the transcoder is selecting the Nvidia.
GPU selection is new in these last 2 releases. There are a few implementation issues we’re working through.
Libnvidia-encode is installed. Where do I select which encoder to use? I dont see that option.
So… installed latest beta and selected Nvidia. It works!
system
October 6, 2023, 8:45pm
12
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