Ubuntu 18.04.1 LTS plex media server downloads failing with 404 not found

Plex Media Server Desktops & Laptops
1

Server Version#: Ubuntu Server 18.04.1 LTS
Player Version#: plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
Error below:

XXXXX@ubuntu:~$ wget https://downloads.plex.tv/plex-media-server/1.15.1.710-ece95b3a1/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
–2019-02-27 16:08:08-- https://downloads.plex.tv/plex-media-server/1.15.1.710-ece95b3a1/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
Resolving downloads.plex.tv (downloads.plex.tv)… 104.18.157.41, 104.18.156.41, 2606:4700::6812:9d29, …
Connecting to downloads.plex.tv (downloads.plex.tv)|104.18.157.41|:443… connected.
HTTP request sent, awaiting response… 404 Not Found
2019-02-27 16:08:09 ERROR 404: Not Found.

2

Is anyone seeing this error when trying to download the latest version of plex media server? From my Ubuntu server command line it fails yet when I go to the link in a browser it downloads to my pc. Is this a problem with Plex or Ubuntu?

3

I am east coast US.

[chuck@lizum /tmp.334]$ wget https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
--2019-02-27 16:27:13--  https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
Resolving downloads.plex.tv (downloads.plex.tv)... 104.18.157.41, 104.18.156.41, 2606:4700::6812:9c29, ...
Connecting to downloads.plex.tv (downloads.plex.tv)|104.18.157.41|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 81059968 (77M) [binary/octet-stream]
Saving to: ‘plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb’

710-ece95b3a1_amd64.deb   36%[===========>                     ]  28.16M  3.91MB/s    eta 13s    ^C
[chuck@lizum /tmp.335]$
4

I am still getting 404 not found. Is this possibly a DNS issue or some kind of config file issue missing a certificate? I tried your line with “plex-media-server-new” in the path and it also resulted in 404 not found.

5

If it’s a DNS issue, it is likely on your end.

have you used this exact filename ?

https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
6

Yes, I copied and pasted your line and it still failed with 404. I can ping it though and it resolves so I dont its DNS.

7

please traceroute to plex.tv , copy/paste here, **remove the first 1-2 entries from the trace output as it could uniquely geolocate you.

8

kimble@ubuntu:~$ traceroute plex.tv
traceroute to plex.tv (54.76.255.232), 30 hops max, 60 byte packets

3 ten0-1-1-1.orld09-ser1.bhn.net (72.31.217.222) 25.809 ms 25.908 ms 26.064 ms
4 bu-26-orld71-car1.bhn.net (71.46.12.93) 26.215 ms 26.279 ms 33.325 ms
5 72-31-188-170.net.bhntampa.com (72.31.188.170) 34.102 ms 34.354 ms 34.478 ms
6 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com (66.109.6.98) 37.922 ms 10.759 ms bu-ether44.tustca4200w-bcr00.tbone.rr.com (66.109.6.128) 21.838 ms
7 ae-1.bar2.Orlando1.Level3.net (4.68.111.17) 21.919 ms 22.020 ms 22.124 ms
8 * * *
9 212.73.243.150 (212.73.243.150) 123.815 ms 212.73.243.158 (212.73.243.158) 123.895 ms 123.997 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 176.32.106.225 (176.32.106.225) 144.902 ms * 151.104 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

9

Something definitely is wrong with your service.
it does not take more than 30 hops to get to Plex.tv

10

They are blocking ICMP at the destination so hence the full 30 hops.

11

You’re using the wrong url. That url structure is for pre 1.15 releases. Newer ones use a url with the word “new” in the path

12

To remove all doubt. Please copy and paste correctly.

[chuck@lizum /tmp.296]$ wget https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
--2019-03-03 17:26:27--  https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
Resolving downloads.plex.tv (downloads.plex.tv)... 104.18.157.41, 104.18.156.41, 2606:4700::6812:9d29, ...
Connecting to downloads.plex.tv (downloads.plex.tv)|104.18.157.41|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 81059968 (77M) [binary/octet-stream]
Saving to: ‘plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb’

plexmediaserver_1.15.1.710-ece95b3a1_amd 100%[=================================================================================>]  77.30M  4.07MB/s    in 19s     

2019-03-03 17:26:47 (4.06 MB/s) - ‘plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb’ saved [81059968/81059968]

[chuck@lizum /tmp.297]$
13

Thanks, that URL worked. Question though: I noticed “debian” in the path and this may be a stupid question but does debian include Ubuntu?

bucsfan@ubuntu:~$ wget https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
–2019-03-04 10:00:06-- https://downloads.plex.tv/plex-media-server-new/1.15.1.710-ece95b3a1/debian/plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb
Resolving downloads.plex.tv (downloads.plex.tv)… 104.18.157.41, 104.18.156.41, 2606:4700::6812:9d29, …
Connecting to downloads.plex.tv (downloads.plex.tv)|104.18.157.41|:443… connected.
HTTP request sent, awaiting response… 200 OK
Length: 81059968 (77M) [binary/octet-stream]
Saving to: ‘plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb.1’

plexmediaserver_1.15.1.710-ece9 100%[=======================================================>] 77.30M 33.4MB/s in 2.3s

2019-03-04 10:00:09 (33.4 MB/s) - ‘plexmediaserver_1.15.1.710-ece95b3a1_amd64.deb.1’ saved [81059968/81059968]

14

Ubuntu is a flavor of Debian Linux.
This is the same as Centos and Fedora being flavors of Redhat Linux.

15

Im seeing the same issue from a docker container.
I can wget the exact url plex fails to download.

16

Then wait for them to fix the issues with how it reports update availability.

Be advised, At this time there is no way for PMS to download or install its own updates on Linux with PMS itself.

17

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