Ubuntu Plex upgrade - wont start now

Plex Media Server Desktops & Laptops
1

Server Version#:1.32.6.7557-1cf77d501)
Player Version#:web

Hi i just upgraded my plex server to the latest version and now Plex fails to start. I have tried rebooting, uninstalling and reinstalling and no luck. I cant really find any logs other than below but it doesn’t really show what the issue is. any ideas?:

Code:

mitchell@mythtv:/usr/lib/plexmediaserver$ sudo systemctl status plexmediaserver
× plexmediaserver.service - Plex Media Server
     Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Mon 2023-10-30 08:56:39 CDT; 1min 50s ago
    Process: 8060 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS)
    Process: 8062 ExecStart=/bin/sh -c  export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )";  export PLEX_MEDIA_SERVER_INFO_MODEL="$(uname -m)";  export PLEX_MEDIA_SERVER_INFO_PLATFO>
   Main PID: 8062 (code=exited, status=255/EXCEPTION)
        CPU: 104ms

Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Oct 30 08:56:39 mythtv systemd[1]: Stopped Plex Media Server.
Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Oct 30 08:56:39 mythtv systemd[1]: Failed to start Plex Media Server.
mitchell@mythtv:/usr/lib/plexmediaserver$ sudo systemctl status plexmediaserver
× plexmediaserver.service - Plex Media Server
     Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Mon 2023-10-30 08:56:39 CDT; 1min 33s ago
    Process: 8060 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/SUCCESS)
    Process: 8062 ExecStart=/bin/sh -c  export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )";  export PLEX_MEDIA_SERVER_INFO_MODEL="$(uname -m)";  export PLEX_MEDIA_SERVER_INFO_PLATFO>
   Main PID: 8062 (code=exited, status=255/EXCEPTION)
        CPU: 104ms

Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Oct 30 08:56:39 mythtv systemd[1]: Stopped Plex Media Server.
Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Oct 30 08:56:39 mythtv systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Oct 30 08:56:39 mythtv systemd[1]: Failed to start Plex Media Server.

moderator edit: Code formatting applied

2

Please dig into /var/lib/plexmediaserver.

Go down until you see the “Logs” directory.

Make a tar.gz of the logs directory and attach that gz here

Thanks.

3

here you go. in additional reading/messing
Logs.tar.gz (1.4 MB)
it looks like the database is corrupts after the upgrade. how can i just setup a new database?

4

You might be able to recover from your backups -or- repair it.

It’s a 50/50 shot .

Here’s my tool which makes this task easier

Question: Is the DB on a local filesystem or is it on the LAN ?

5

how can i just start fresh?

6

oh and yes its on the local file system.

7

Complete fresh restart:

  1. Stop PMS
  2. Uninstall the package
  3. sudo rm -rf /var/lib/plexmediaserver (this might take a while)
  4. -while it’s removing- Browser: https://app.plex.tv/desktop/#!/settings/devices/pms
  5. REMOVE the server you’re deleting.
  6. Control+F5 (force reload) the browser page so it refreshes the server list.

Now you’ll be ready to install and claim

8

awesome that worked. thanks.

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9

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