Unable to add files from external database

Please help me,
I install plex on my raspberry pi 3B+ using raspbian n testing put one movie on MicroSD and plex add the movie to database just fine but if I add another directory of movies from external hard drive plex did not scanned any movies from that directory, anyone know what is wrong?
External HD using Ntfs and I already install ntfs-3g on my raspberry. I am newbie on linux thing

You might want to have a look into this article…

Thank alot man u save my head from exploding. Will try the solution

It works. Thank u very much

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