Unable to authorize Plex in Sonos app

[thewolf56]

Server Version#: 1.31.3.6868
Player Version#: 15.4

My plex account somehow became deauthorized within the Sonos app (on Android). I tried to reauthorize the account. The pop-up webpage stated after signing in “Thanks! You have successfully signed in. You may now close this window.”

When I go back to the Sonos app, the app states “Account not found. Unable to add Plex account.”

Each attempt to authorize adds a new token in Plex for authorized devices. I tried deleting each token in Plex and it still will not actually authorize within Sonos.

There are no other issues with Plex at this time. It is accessible inside the local network and outside the local network.

[bench_silentmedia_com]

Same problem, same timing. Feels like a Sonos problem given that Plex is seeing new devices with each auth attempt.

[neds_sur]

I’m having the same issue. Hopefully it get fixed quickly.

[derMechaniker]

I’m having the same issue.

My issue is identical to what is outlined here:

Sonos.plex.tv : Internal Server Error - Plex Players / Streaming Devices - Plex Forum

[nulptr]

Same issue since last night. Lots of folks reporting this in multiple threads over at Sonos forums as well.

[julien68]

identical problem

[TastyparmoShrek]

Same problem too

[haragog]

Me three!

[marcus_observiert.de]

I’m experiencing the same problem.

[macmatty73]

Same issue here too.

Edit: Sonos now have a banner on their support page

[thewolf56]

It is now working. Not sure which end had the issue, but I was able to authorize Plex within Sonos a minute ago.