Unable to browse movies

Plex Media Server NAS & Devices
1

Hi all,

I have plex set up onn my Synology NAS (1513+). All folders work well, except for my movie folder.

The set up for the Movie folder is that all movies are in their own folders, but then all folders are in an alphabetical folder heirarchy.

So, for example, Guardians of the Galaxy is in the folder \video\movies\g\guardians of the galaxy\

This heirarchy does not seem to cause an issue with other folders e.g. tv shows, audiobooks, etc but I am wondering if this is the issue with my plex or is it something else?

Whenever I use a plex client to access my media, I can see everything apart from what is in the Movies folder.

Any ideas??

2

Plex likes its own naming schema best. Especially when it comes to tv shows.
https://support.plex.tv/articles/categories/media-preparation/
The general idea of Plex is to let Plex handle the organizing for you… with the proper file names / scans / matching, you will be able to filter/sort your library according to your preferences (e.g. by initial letter, release date…).

As for your setup…

  • which folder did you link to your Movies library? \video\movies or the individual index-letter folders (\video\movies\a, \video\movies\b… \video\movies\z)?
  • How do you name your movies inside those folders? Do the folder and movie names match?
  • When you scan your library… do any of the videos show up or none at all?

TIP: to avoid mix-ups, always include the release year with your movies (e.g. \videos\movies\Guardians of the Galaxy (2015)\Guardians of the Galaxy (2015).mkv)

Edit: fixed formatting

3

Thanks for the response.

I was trying the individual index-letter folders (\video\movies\a, \video\movies\b… \video\movies\z) way, but cannot get it to work.

Error is just either “libraries are updating” or “there was an unexpected error loading this library”

No other errors.

4

I also note, even if I remove the letter indexed folders I still receive the same errors.

5

please do a new attempt and afterwards wait a moment, then get logs (Settings > Server > Help > Download Logs) and upload them here.

7

Hi guys,

Thanks for the comments and help. I am acting like a newbie, cannot even get Filebot to work!

Currently, when I try and run Filebot Node, I get a 127 error that just says [Process Error]

Error is:

Filebot -script ‘fn:amc’ /volume1/video/Movies --output /volume1/video/Movies/ --action duplicate -non-strict --conflict auto --lang en --def ‘music=y’ ‘unsorted=y’ ‘artwork=y’ ‘deleteAfterExtract=y’ ‘excludeList=.excludes’ --log all --log-file ‘/volume1/@appstore/filebot-node/data/filebot.log’

/usr/local/bin/filebot: line 65: java: command not found

Any ideas? Have tried pointing the input inside a particular folder where the file is stored, same issue.

8

Looks like I may have solved the problem with the files not appearing - there was a permissions issue on the Movies folder - D’Oh.

Told you I was being a newbie!!

But still cannot get Filebot to work, which is a shame as it looks brilliant. Any thoughts?

10

For movies, I use /volume1/movies/{n} {y}/{n} {y}

the first set is the directory for the movie. the second set is for the movies itself

11

Thanks for all the help guys, I will give this a go over the next day or so