Unable to claim Plex Media Server

Plex Media Server Desktops & Laptops
1

Windows 10
Server located on main desktop computer
Server Version#: 4.87.2

Overnight, something must have happened because my PMS became unclaimed. When I try to claim it, it tells me I am not authorized. I’m at my wits end and I have already tried the following:

  • Deleted the 4 registry settings and restarted PMS
  • Reinstall PMS
  • Ran ClaimPMS4Win (which tells me the server is claimed and doesn’t give detected owner info but does finish successfully)
  • Changed DNS to 8.8.8.8/8.8.4.4
  • Checked Host file for Plex (none found)

Please help if you have any other suggestions.

Update:

  • Tried to remove all authorized devices at app.plex.tv
2

You need to remove it from the authorized devices at app.plex.tv

3

Went in and removed all the authorized devices as suggested, but still says: Not authorized,
You do not have access to this server".

4

After removing it from the authorized devices try re-running ClaimPMS4Win

5

This is what was shown on the ClaimPMS4Win application, but it didn’t fix it.

We found an installed PMS, so far, so good

PMS Name detected as: Asus Desktop
PMS detected as been claimed
PMS owner detected as: 

Enter credentials to the right, and press the button
Start login towards plex.tv
Confirm continue as different user
Logged in okay
Got a claim token
Got an exchange token
Updating Registry
Registry updated
PMS Not running
Locating PMS Install directory
PMS has been started
All Done
7

Use “Method 2.2” from this article: You need to reclaim your server, but don't dare to touch the Windows Registry

8

Method 2.2 worked! Thank you so much. I wonder what the problem was.

9

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