Unable to connect seedbox to Plex

Plex Media Server
1

Player Version#: Version 4.145.1
I’ve been trying to reconnect my seedbox to my plex account unsuccessfully for almost a week now. I had set up manual port forwarding and after I entered the port number and hit ‘Apply’ I lost connection to the server. I tried removing the server and reinstalling plex on the seedbox with the claim code I received from Plex. It successfully reinstalls on the seedbox but I’m unable to connect to the server still. I tried waiting 24hrs between attempts because I saw sometimes you can get locked out but that hasn’t helped either.

[phoebe ~/private/plex/storage/config/Library/Application Support/Plex Media Server/Logs] grep ERROR Plex\ Media\ Server.log
Mar 29, 2025 11:50:11.349 [139658433870648] ERROR - MyPlex: Error 403 requesting XML from: https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx
Mar 29, 2025 11:50:11.349 [139658445585208] ERROR - MyPlex: Couldn’t get list of access tokens from myPlex.
Mar 29, 2025 11:50:26.542 [139658440031032] ERROR - Unknown metadata type:
Mar 29, 2025 11:50:26.556 [139658399341368] ERROR - Unknown metadata type:
Mar 29, 2025 11:50:31.760 [139658409888568] ERROR - Unknown metadata type:
Mar 29, 2025 11:50:32.754 [139658409888568] ERROR - Unknown metadata type:
[phoebe ~/private/plex/storage/config/Library/Application Support/Plex Media Server/Logs]

This is the 403 error I’m receiving from attempting to do it. Any help with this would be greatly appreciated.

3

May I have the entire log please? Grepping for “ERROR” is far from sufficient
There should be a whole slew of DEBUG statements in there as well.

May I also have details on the host it’s running on?
OS/Distro version ?

Is this a docker container ? (I see /config in the path)

4

Plex Media Server.log (6.5 MB)

Thanks for your support. Sorry I’m underqualified to answer all of your questions there but it’s hosted on Feral Hosting. I’ve attached the log if that helps with the review.

6

@dklabrooy

Sorry for the delay. It’s been a CRAZY Monday :zany_face:

I understand Feral hosting.

Which kind of distrro (OS) did they give you ?
( Ubuntu, Debian, Fedora, Redhat, some other Linux name ?)

I ask this because you’re using Docker.

Docker, on a remote host is a P.I.T.A.

It’s even tougher when you’re not a Linux master (which I presume you’re working on but not quite there yet? :slight_smile: )

7

I’m realizing now that it would be extremely beneficial to me to do so :sweat_smile:

If I’m understanding your question correctly then I believe what I’m using is called KiTTY which is a fork of PuTTY

8

Sorry for the delay on my end but I got the answer to your question from my provider.

“In answer to Chuck’s question, the host OS is NixOS but you, as a user have no way to know this (it’s an open secret). The same goes for Docker, it’s all handled for you and you don’t have direct access to it.”