Unable to connect to server securely

Plex Media Server Remote Access
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1

Server Version#: 1.32.5.7349
Player Version#: 4.113.2

Since yesterday I have been unable to access my Plex server remotely via https://app.plex.tv/ . The error disaplyed is Unable to connect to "server-name" securely. However I can access it via the following methods:

  • Android app when setting “Allow insecure connections” to “Always”.
  • Using the Plex public IP found via Settings > Remote Access.
  • Connecting directly to my server internal IP while on the same network.

I’ve tried removing the server and reclaiming it, as well as logging out & back in. This server has been running on my Raspberry Pi seamlessly for several years now.

Any help is highly appreciated, thanks!

2

I’m having the same issue. I’m not sure it’s about secure connections, because I can access the device directly if I use the IP Address.

I looked through the logs on the web client and it looks like the external web address that Plex creates for clients to use doesn’t resolve.

3

So I changed my DNS to use google’s DNS service and was back in.

1 Like
4

Thank you so much! This worked after changing my router to use Google’s DNS server.

5

No worries, what ISP are you using? I’m on Hyperoptic and I’ve raised a support call to them about the odd issue.

6

I’m also on Hyperoptic

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