Server Version#: 1.18.0.1944
PMS is running on an Ubuntu LCX on Proxmox
/mnt/media maps to /volume1/Media on a Synology NAS
When I try to delete a show, I get the error message : There was a problem deleting this item.
I tried to delete a show called ballers, waited about 30 seconds, downloaded the logs, then uploaded here.
Plex Media Server Logs_2019-10-23_21-56-01.zip (1.2 MB)
I tried some of the other suggestions of changing permissions, but nothing I tried worked.
Thanks in advance!
Is there a username/permissions match which all allow deletion?
Write permission to the parent directory will be required.
Yes, I believe I do have the user/pass. How can I confirm the permissions? I tried to look at the logs for errors but i couldnt find any.
easiest question: If you run as user plex on Linux, Does user plex, in group users exist on the Synology ?
IF yes, does user plex have R/W permission to the shares ?
I am running as plex: plex:x:109:114::/var/lib/plexmediaserver:/bin/bash
User plex does exist and does have R/W on the share.
How do you have it mounted? SMB or NFS?
NFS should be typical IP:/share mount-point defaults,rw,auto,nofail 0 0 type
Its mounted as a CIFS share.
sudo mount -t cifs //10.0.1.4/Media /mnt/media -o username=plex,password=plex
I think you have to specify -o options before the file systems for them to be effective?
May I recommend trying if moving options back to the beginning doesn’t work?
I use NFS all the time and never have any issues.
I know CIFS is the cross-platform standard but NFS is Linux-Linux native with a lot less hassle
I am able to delete via CLI on my PMS LXC, but not from the Plex GUI. What does that tell us?
I see this error:
Oct 23, 2019 21:54:58.935 [0x7f4ee4ec4700] DEBUG - Auth: authenticated user 1 as alkshpatel
Oct 23, 2019 21:54:58.935 [0x7f4e3b7fe700] DEBUG - Request: [10.0.1.1:65516 (Subnet)] GET /media/providers (7 live) TLS GZIP Signed-in Token (alkshpatel)
Oct 23, 2019 21:54:58.936 [0x7f4ee4ec4700] DEBUG - Completed: [10.0.1.1:65516] 200 GET /media/providers (7 live) TLS GZIP 1ms 3627 bytes (pipelined: 5)
Oct 23, 2019 21:54:58.989 [0x7f4edffff700] DEBUG - Auth: authenticated user 1 as alkshpatel
Oct 23, 2019 21:54:58.989 [0x7f4eddffb700] DEBUG - Request: [10.0.1.1:65516 (Subnet)] GET /library/sections/2/all?type=2&includeCollections=1&includeExternalMedia=1&includeAdvanced=1&includeMeta=1 (7 live) TLS Page 0-49 GZIP Signed-in Token (alkshpatel)
Oct 23, 2019 21:54:58.990 [0x7f4eddffb700] ERROR - Unknown metadata type: folder
Oct 23, 2019 21:54:58.990 [0x7f4eddffb700] DEBUG - Setting container serialization range to [0, 49] (total=-1)
Oct 23, 2019 21:54:58.993 [0x7f4eddffb700] DEBUG - Setting container serialization range to [0, 49] (total=60)
I don’t know what it means. Engineering will be back in the office on Monday so I can ask.
Do you have another version? either previous or 1.18.1 ?
Thanks, This is the only version that I have.
Chuck, was engineering able to provide any insight?
Engineering was away on conference all last week. I do not have any info.
As FYI, I may be out rest of this week. (trying to work here but likely going to take sick time off – feeling rough)
Sure. Let’s pick it up next week. Thanks!
I ended up making this work. It was a permissions issue after all. Thanks for the help!
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