Unable to download on Android device (other devices work)

Plex Players Mobile Devices
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1

Hi,

I am unable to download any files on my pixel 4xl. All other devices I have tried (iphone 12 and through the windows app) allow me to download media perfectly fine with no issues at all.

It will attempt to initialise the download and then immediately fail. This seems to be regardless of the media file i select, every single one with the same result

Attempting switching between downloading original and transcoding the media, same result as will with the immediate fail.

Downloading whilst not on a local connection seems to work fine and is able to start (but with my terrible upload speeds, not a solution i can live with)
logging.txt (528.8 KB)

Some logs attached, would be great for some suggestions for fixes

Server Version#: 1.25.3.5409
Player Version#: 8.30.0.30648

2

Also experiencing these issues with the android app on multiple devices (latest versions of the server and apps). Immediately fails the download
iPad is downloading just fine, same with windows

Seems to be an app specific problem on Android…

3

Chiming in on this I’ve had this issue for the past two weeks or so

4

I also have the same on samsung tablet, download immediately fails

6

I have attached my logs from the app while it is currently failing to download anything on my local network.
plex-log-bouchard.vince.zip (1.1 MB)

7

Same problem on Samsung Galaxy Tab S8 Ultra.

8

Have you looked here:

Towards the end of the thread there are some workarounds others have been successful with.

9

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