Unable to download on iPhone app

Plex Players Mobile Devices
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1

Server Version#: 1.41.9.9961
Player Version#: 2025.21.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Plex Media Server Logs_2025-08-05_13-25-20.zip (3.9 MB)

I am unable to download any media using the Plex app for iOS. It just says “Unable to queue download.” I have tried restarting both my server and the phone and app, with no changes to the behavior.

I had been trying out Tailscale on my server PC and was using it with another program, but I think it may be causing this issue. I have since uninstalled the app from my PC and iPhone (and rebooted both), but cannot get the downloads to work.

2

Did you get any solution to this? On my iPhone some old things say “migrated”. But any new content just straight fails.

3

No, and it really sucks, because I’d use the downloads feature multiple times a week!

4

The app is becoming ass recently.

5

To make matters even more frustrating, I share the server with a friend who has the same model iPhone, and he can download with no issues. And my iPad does just fine. :enraged_face: :man_facepalming:

6

Just tried once again to reset the cache in the app (Settings > Advanced > Reset cache), and downloads are working now!

I tried that before, so there must have been some other issue that has been resolved since.