Hey folks! I am a lifetime Plex Pass member, and I am having trouble Post Android app update, my users and I are having problems. We keep getting a “Unable to determine HEVC profile” message, and content won’t play when this happens. I went look for a solution and learned I may need to turn on HE…

Please start by telling what kind of hardware you are using for your Plex server. If it’s a PC, please detail which operating system and which type of GPU and CPU are in there.

I’m curious what post you read that suggests the fix for this error is to enable the experimental HEVC encoding.

Let’s just make sure you are looking in the right place. 1 - In a web browser, head to Plex.TV (or your local server), login and choose open Plex OR open the Plex Desktop app on macOS or Windows. 2 - On the left side choose “Transcoder” 3 - On the right hand side choose “Show Advanced” 4 - Look …

PS - I would personally be looking for ways to ensure the remote folks are able to direct play without transcode if at all possible. Granted this is often a bandwidth issue, however a 1080p HEVC Main 10 stream for me is about 2 Mbps in direct play. If you can’t get direct play to be more of a thin…

[image] ozsmac: PS - I’m no expert, however as I understand it HEVC transcode is quite inefficient, especially with HEVC sources, because it is so efficient in the first place. Basically you are squeezing rock out of a stone. Anyone who knows more able to confirm, clarify or totally debunk my …

I’m more talking about CPU/GPU hurt transcoding from HEVC to HEVC, not bandwidth. I very much notice fan noise, and associated increase in system utilisation on my macStudio with this profile.

Sure thing, and thanks for the reply! It is a PC, I’m running Windows 10 Pro for Workstations. I have an NVIDIA GeForce GTX660 for a CPU and a what looks like a quad core Intel i5-4440 CPU @ 3.10GHz

this one: [image] HEVC Encoding (Experimental) Public Release Announcements We are happy to announce a public version of the new HEVC transcoder. Note this is still considered experimental. Thank you to all the users that helped test this while in preview allowing us to f…

[image] GeoffKennedy: NVIDIA GeForce GTX660 for a CPU and a what looks like a quad core Intel i5-4440 Neither support HEVC. That is why the option does not appear. For Intel, a 7th gen or later CPU with Quick Sync graphics is needed. For Nvidia, if I remember correctly, a 1050 or later is …

If that is all you read, I do not understand why you think turning on server-side HEVC transcoding will solve your “HEVC profile” problem. Background info When a client asks to play a file on the server, it sends a “profile” to the server that is just a list that indicates what kind of media (vide…

Unable to find "Enable HEVC (H.265) video encoding (experimental)

General Discussions

GeoffKennedy June 29, 2025, 3:46pm 9

this one:

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Unable to find "Enable HEVC (H.265) video encoding (experimental)

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