Unable to make direct connection via app.plex.tv on same network

Plex Media Server
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Server Version#: 1.24.0.4921
Player Version#: Web: 4.62.1 and 4.59.2 (bundled), PMP: 2.58.0.dev-ae73e074

Hello, I am trying to get my plex server to be able to connected to directly when on the same network, to no avail.

What I am experiencing:

I am trying to connect to my server (which is on the same network) via https://app.plex.tv, but can only get an indirect connection (Imgur: The magic of the Internet). If I connect directly via the IP (10.0.0.14) with the port, it is able to create a direct connection. When using the indirect connection, I was only able to stream at 2Mbps (which I realize is the limitation of the relay). If I connect directly I can do full bandwidth.

I have also tried with the plex-media-player app, and that had similar behavior. I wasn’t even able to play media, but when I added the server in the “Manual Servers” section of the settings, it was able to connect directly and have full bandwidth.

What I have tried:

I originally had plex running in the linuxserver.io/plex container. But decided to test with the .deb file downloaded from the website. Both docker and normal PMS have the same issue. When using docker, I added a static route in my router to point to the server running docker, when looking for the docker IP net (172.17.0.x). This didn’t help. j

For the past 7 months or so, I lived with someone else, and had my server and such (router running pFSense) in a double NAT situation behind his router. I noticed that my streams were considered “remote” streams, coming from 192.168.1.1 (his router), so I added that net as a “LAN Network” on the server settings, which I think just masked this problem. Since I have moved and am now on my own network, I am experiencing the full problem.

Before that, I had my server hosted at my university, so my PMS instance had it’s own public IP, which I think made it work perfectly.

How can I have the PMS instance connect directly via app.plex.tv (and the apps, since I use plex on a TV as well) without connecting directly to the server via domain/IP and without adding it as a manual server? Is this possible?

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I am too having this same issue.

The only thing that fixes my situation is if I stop blocking RFC1918 on the outbound and inbound connections for my local network on my firewall.

I can access the server locally through the IP address, and I can also access the server through the mobile app. However, I cannot access the server through https://app.plex.tv/desktop/

3

BE ADVISED:

RFC-1918 addresses are Not Publicly Routable.

They never leave your modem/router.

https://datatracker.ietf.org/doc/html/rfc1918

This is the foundation of WAN and (NAT) LAN.

Open the appropriate ports on the server’s firewall and you will have direct connection on LAN . plex.direct will work for all LAN clients unless the modem/router is actively DNS-rebinding blocking (which can be mitigated if required).

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