I am able to browse my iTunes library with any Plex client, however, when I try to play any track I either get an error complaining blandly about the media or it will say “Conversion failed. The transcoder crashed or failed to start up.”.
I enclosed the Plex Media Server output log but it’s such an outrageous amount of information for a single operation that it’s gibberish to me.
Any takers?
Through all of that muck this seems to be the only relevant piece of data:
May 29, 2017 19:20:33.043 [0x70000aa51000] ERROR - JobManager: child process returned: 1 (Operation not permitted)
Man, and turning off verbose logging (but leaving debug logging on) and saving the settings doesn’t actually change the logging output until you restart the PMS, which is an apt acronym, incidentally.
I literally was just all "EFF THIS and deleted my music library and did a re-import. So far, the tracks that are importing seem to play. If the tracks I tried before continue barf, then I guess I should assume they are unplayable because of Apple-ish DRM reasons, although I am near certain the music was in fact my own.
Why am I feeling like after 15 years that it’s time to dig out all of my CDs out of the garage and rerip my entire music collection? I guess that would give this little USB DVD drive I bought some purpose in life…
Your logs show the following:
May 29, 2017 19:20:32.850 [0x70000a94b000] ERROR - Error opening file ‘/Volumes/Medi-ocrity/iTunes_Medi-ocrity/iTunes Media/Music/Tangerine Dream/Ricochet/02 Part 2.m4a’ - No such file or directory (2)
Is the file in that location as seen from your PMS machine?
I guess I should assume they are unplayable because of Apple-ish DRM reasons,
Apple stopped using DRM on music some time ago so if this is the issue, you must have some really old files. I believe you should be able to re-download them from iTunes without the DRM. Also, DRM errors will appear as a different error in Plex.
This was a file that I rippped from my own CD. I made the mistake of turning on Apple Music and Match and since then I feel like it has been overwriting my library of 18 years with its own crap.
@MovieFan.Plex said:
Your logs show the following:May 29, 2017 19:20:32.850 [0x70000a94b000] ERROR - Error opening file ‘/Volumes/Medi-ocrity/iTunes_Medi-ocrity/iTunes Media/Music/Tangerine Dream/Ricochet/02 Part 2.m4a’ - No such file or directory (2)
Is the file in that location as seen from your PMS machine?
I guess I should assume they are unplayable because of Apple-ish DRM reasons,
Apple stopped using DRM on music some time ago so if this is the issue, you must have some really old files. I believe you should be able to re-download them from iTunes without the DRM. Also, DRM errors will appear as a different error in Plex.
BTW, I checked my library and that file is definitely there and it is definitely mine which I ripped from my own CD. I actually found out that the problem was because the person who was trying to play the song was in Brazil and she was not able to play it because of the fact Brazil’s laws on copyright law is if someone isn’t getting paid to play the music, it gets blocked by the ISP. It’s INSANE. It’s my OWN MUSIC and she couldn’t listen to it over PLEX. I don’t know if it was Plex yielding to the demands of Brazil’s laws, or if the song was getting blocked somehow. Whatever it was, it made me realize there is no way I could live in Brazil. If I did, I would open a record store with just US music that you can’t here there. (On second though, that would be a great way to wind up dead in a favela.)
Thanks for the follow-up. There is nothing Plex does to block content. We have other others in Brazil using Plex without issues, so it my be a specific ISP doing this.
Right, this is the only conclusion I could reach too, though by even the most paranoid US standards it seems very strange. Since her ISP is the Brazilian cable company on the other hand, I suppose anything is possible. Those people are shameless. It is crazy how practically all US music on YouTube is blocked there, but I would have never imagined that an ISP, even it is the Brazilian equivalent of Time/Warner mated with Satan, the Dark Lord. She was able to listen to the same music here using the same installation of Plex on the same iPhone when she was in the US. (The phone has a US SIM in in so it only worked on wifi and I have no idea if she tried it using another ISP.)
Anyway, thanks @“MovieFan.Plex” for confirming that Plex is not touching the content based on country and that other users in Brazil do not have this problem.
