Hi,
I’ve recently updated my PMS to 1.2.7.2987 and since then and since I’ve moved my cache folder on D: drive I’m unable to play any music from premium music library neither on plex pc app nor on any mobile device and/or Chromecast.
I’ve tried to restart PMS several times and also recraeted music library from scratch but issue persists.
I’m very upset about that since I mainly like to listen music with PMS and considering also the amount of money I’ve invested on this project.
Please Advice ASAP.
BR.
Up - feedback would be appreciated. Thanks.
@rickdeckard78 said:
I’ve recently updated my PMS to 1.2.7.2987 and since then and since I’ve moved my cache folder on D: drive
What cache folder?
How did you move it?
I am not aware that you can move a ‘cache’ folder.
What you can do is moving the whole Plex data folder.
But there are a few caveats, when doing that:
- only to local drives (no network shares!)
- the filesystem must support Symbolic Links (which in the Windows world means the filesystem must be NTFS, not ReFS which is used with ‘Windows Storage Spaces’ ← ‘pooled’ drives)
Here is the procedure in full, if you did not do it that way, your plex data might be unusable now:
https://forums.plex.tv/discussion/comment/851746/#Comment_851746
Hi Otto thanks for your feedback, Let me check this once I’ll be at home (currently at work), but I can say for sure I did the following:
- Removed the Default plex data folder since it was taking too much space on my c: drive
- Stopped/started Plex server
- Changed the path of the Plex data folder from within the Options menu and moved to my D: drive (which btw it’s a separate local hard drive on the same pc where PMS is running that I use for storage and it’s NTFS for sure)
- Stopped/started PMS again
- recreated my libraries from scratch.
The fact is that my video library works fine (videos played flawlessly on any device) while music doesn’t ( it is played only on my android mobile phone with plex app v5.1.2.271) on other devices, including Chromecast and plex pc app, tracks keep constantly skipping each time I attempt to play them.
Your procedure looks quite right. (Although my version would’ve saved you the recreation of your library.)
I think then it is safe to say that the issue you are experiencing is not caused by the move to D:
- do a simple playback attempt of an album in the web app
- wait 2 minutes,
- grab the server logs
Thanks again Otto,
I will check and update you with the log ASAP.
Br.
Hi I’ve checked the logs as per Otto advice and consinstently found this error for each unplayed song:
Nov 15, 2016 18:35:56.224 [8504] DEBUG - Request: [127.0.0.1:50287 (Loopback)] GET /music/:/transcode/universal/start?hasMDE=1&path=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F4217&mediaIndex=0&partIndex=0&maxAudioBitrate=320&session=vma69uaz3mo0uykmxf5qoxbt9&protocol=http&directPlay=0&offset=0©ts=0&Accept-Language=it (7 live) Signed-in Token (rickdeckard78)
Nov 15, 2016 18:35:56.224 [8504] DEBUG - Found session GUID of vma69uaz3mo0uykmxf5qoxbt9 in session start.
Nov 15, 2016 18:35:56.225 [8504] DEBUG - TranscodeUniversalRequest: using augmented profile Web
Nov 15, 2016 18:35:56.225 [8504] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/4217?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1
Nov 15, 2016 18:35:56.225 [8504] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/metadata/4217?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1
Nov 15, 2016 18:35:56.226 [5108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Nov 15, 2016 18:35:56.226 [5108] DEBUG - Auth: authenticated user 1 as rickdeckard78
Nov 15, 2016 18:35:56.226 [5108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Nov 15, 2016 18:35:56.226 [5548] DEBUG - Request: [127.0.0.1:50405 (Loopback)] GET /library/metadata/4217 (8 live) GZIP Signed-in Token (rickdeckard78)
Nov 15, 2016 18:35:56.260 [5548] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
Nov 15, 2016 18:35:56.260 [6592] DEBUG - Completed: [127.0.0.1:50405] 200 GET /library/metadata/4217 (8 live) GZIP 33ms 998 bytes
Nov 15, 2016 18:35:56.260 [8504] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/metadata/4217?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1
Nov 15, 2016 18:35:56.260 [8504] DEBUG - Streaming Resource: Attempting to create AdHoc transcode session jcc6sqk0gplkk1fdxihvkj4i
Nov 15, 2016 18:35:56.260 [8504] DEBUG - MDE: analyzing media item 4921
Nov 15, 2016 18:35:56.260 [8504] ERROR - MDE: track has no audio stream
Nov 15, 2016 18:35:56.260 [8504] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Nov 15, 2016 18:35:56.260 [8504] WARN - Failed to obtain a streaming resource for transcode of key /library/metadata/4217
Nov 15, 2016 18:35:56.260 [6592] DEBUG - Completed: [127.0.0.1:50287] 400 GET /music/:/transcode/universal/start?hasMDE=1&path=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F4217&mediaIndex=0&partIndex=0&maxAudioBitrate=320&session=vma69uaz3mo0uykmxf5qoxbt9&protocol=http&directPlay=0&offset=0©ts=0&Accept-Language=it (8 live) 36ms 257 bytes (pipelined: 33)
It looks like something related with the data associated to the file… hope this helps.
Let me know if more infos are required.
Br.
Could you also enable debug logging in the web client and fetch logs too after the issue occured?
And I need a complete log, not just a snippet.
HI,
you can find the debug log file in attach.
BR
The complete server log too, please.
here they are… (attached)
quick question: does the file get playable, if you Plex Dance the album (you can omit step 4 with music)?
Not tried the dance yet, but I’ve done this:
-uninstalled plex media server from my pc
-deleted data folder
-rebooted pc
-reinstalled plex media server
-set default data folder into plex options
-re created libraries
Issue persist plus I see tons of these into the log:
Nov 15, 2016 21:50:35.803 [12180] ERROR - [Transcoder] [NULL @ 00c52000] couldn’t reallocate buffer of size 876610239
Might help?
Is there a way to perform a clean uninstall/reinstall of the product?
Thanks.
@rickdeckard78 said:
Is there a way to perform a clean uninstall/reinstall of the product?
Please don’t do it that way. Plex needs quite some time after installation/library creation to get ‘comfortable’.
This deleting/reinstalling all the time might obfuscate the real issues.
Hi,
Good news at last:
Apparently the “Dance” did the trick.
I’ve identified a couple of folders into my music library which for some reason forced plex scanner to go into a sort of “infinite loop” hence the library scan didn’t complete.
I’ll do some other checks and update eventually
