Server Version#:
Player Version#: 8.11
Tried playing two shows via Movies & Shows section (ex: Kung Fu),. IN this case it won’t let me play S1E3 at all, it automatically tries to play S1E4, but then returns an error message, “Couldn’t retrieve the play queue for this item.” Tried logging in/out, deleting then reinstalling the app, same message.
Is it playing the starting ad, or failing after the ad
It’s not playing anything. The wheel spins, then it goes back to the episode seletion page with the error message on it.
Possible to get your Apple Tv logs
If you tell me how, sure.
The orange text in my previous reply is a link to instructions
Ok, here it is.
logging.zip (973.8 KB)
Thanks for logs. Looks like there is issues playing the ads at the start causing whole thing to fail. But can’t see why just yet.
I wanted to ask if other clients on same network like in a web browser on compuyer at https://watch.plex.tv or https://app.plex.tv or Plex app on smart phone can play those items like the Kung Fu episode fine or is it just the Apple TV app with issues. I need to ask some others about this but wanted to rule out any network level ad blocking
Just realized you were on 8.11. 8.12 was released about a week ago. Can you check app store for updates.
Ok, here are my latest steps, after checking the version:
logging.zip (88.9 KB)
Additional information, tried this on another video. Tried the first movie under Movies & Shows (The Christmas Candle), same thing. For some reason it then skipped that movie and tried to load It’s a Wonderful Life, that started playing. So, I figured maybe that cleared things and I went back into the first movie. Not only wouldn’t it play that but when it went to autoplay Wonderful Life the app just went into a loop of selecting the movie, going into the movie, then coming back out and repeating it all over again.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
