Unable to see my Synology NAS in Authorised devices

Plex Media Server NAS & Devices
1

I am unable to see my Synology NAS as an authorised device and therefor unable to add library

I’ve attached my Logs, can someone please assistPlex Logs.zip (682.7 KB)

Model DS214se
DSM Version 6.2.3-25426 Update 3
Plex Version 1.21…1.3876

I have checked permissions on file station are correct for user Plex set to R/W
I have uninstalled and re-installed Plex Media Server several times but it will not link with my Plex account. I previously had it installed on this NAS 5 years ago with a different account

2

Are you accessing the new Plex Media Server on your dates Synology NAS through its local IP address / the bundled web app?
http://[Syno IP address]:32400/web

When first running a new server you need to complete the setup that way (e.g. in order to claim it); otherwise the server will not show as device associated with your account.

3

Yes I use the Plex media server through the web app and when I first ran it I completed the setup but it did not present my NAS to associate with

4

This is not about using the web app in general. You can only claim the server when connected directly to the server’s ip.

Can you open the PMS on the Synology using the Synology’s ip and check if the server is signed into your account?
Settings > [Server Name] > General

5

When I go into Settings on the PMS using Synology IP it does not show the server

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6

Have you been using a different Plex account when setting up your server?

7

Yes, I had an old Plex account on this NAS about 5 years ago but lost access to it

8

Here you go…

9

thanks that fixed the issue

10

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