Unable to sign in to server after accidentally signing out. Plex needed for Wedding, emergency!

Plex Media Server Remote Access
1

Server Version#: 1.24.0.4930-ab6e1a058
Player Version#: 4.59.2

Hi all,

I’m in quite a lot of trouble as I made a horrible mistake when logging out of my Plex web Player.
What I did was I signed out of the server section which locked me out of it.

I am now trying to get access back to my server which I host on an Ubuntu VPS I run headless.

I need access back to PlexMediaServer so I can show a presentation at a wedding which I am preparing for. I promised the groom the footage will be available by the time of the wedding in a couple of hours :skull_and_crossbones:

I already spend a couple of hours searching the few instances of where this had happened to some unfortunate others this post for example.

I tried logging in to the server via a web instance via:
http:// IP.ADDRESS.HERE:PORT/web

However I am greeted by this message:

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image710×699 63 KB

Once logged in there is no sign on the server, just my PlexPass account:

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image1259×825 40.1 KB

The next attempt at fixing the problem I tried following the instructions of editing the Preferences.xml file which I found on this article. None of the following entries were visible in my xml file.

I really need help with this if anyone can guide me through how to fix this by the event.

2

If the server is remote from the client, you’ll need to establish an SSH tunnel to proxy your connection so that it appears local (just for the claim process). See the “On a Different Network” section of this document:

3

THANK YOU!
ssh ip.address.of.server -L 8888:localhost:32400
WAS THE GOLDEN GOOSE!

Only downside is that the server needs to load the metadata again for some reason. But I’ll accept it as penance for my mistake.

Thanks for the prompt response!

4

No problem, glad it worked!

5

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