Unable to view library

Plex Players Desktop Players
1

Server Version#: 1.18.1.1973
Player Version#: 1.3.1.916-1cb2c34d

Hi, I’m using the Mac Desktop player without any issue except that I wanted to try to filter my library content using the “Custom filter”, but when I clicked “Custom filter” I got a message “There was an unexpected error” and now it’s impossible to rollback I keep getting this error. I tried to remove the Mac app and reinstall it without success, it seems that the filtering is saved somewhere. My other libraries are working fine as long as I don’t filter using “Custom filter”. Using the web client I can see the library content but now the Mac app is broken :frowning:

Any idea?

FYI, This is the error I get in the log:
Oct 26, 2019 00:04:01.998 [0x7feb98ff9700] DEBUG - Request: [xxx.xxx.xxx.xxx:64343 (Subnet)] GET /library/sections/1/all?type=1&includeCollections=1&includeExternalMedia=1&includeMeta=1 (13 live) TLS Page 0-49 GZIP Signed-in Token (xxx)
Oct 26, 2019 00:04:02.000 [0x7feb98ff9700] ERROR - Unknown metadata type: folder

Thanks,

Greg

2

Either ‘reset customizations’
(Settings - Plex for Mac - General - ‘Show Advanced’)

or update to the forum preview version 1.4

3

Updating to 1.4 fixed the issue ! Thanks a lot :slight_smile:

Le sam. 26 oct. 2019 à 00:43, OttoKerner via Plex Forum plex@discoursemail.com a écrit :

4

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