Update: New Privacy Policy - now including Opt-Out Options

One thing kind of intrigues me: People on here are saying that they trust Plex to respect the setting of a check box but they don’t trust Plex to truly abide by what they say about how the data will be used.

Plex is either trustworthy or they are not and if you don’t trust Plex then you should not use their system.

In a not too long a time I will not be using Plex but it really has nothing to do with their trustworthiness but, rather it has to do with other issues. (See my sig)

We, users, have no real idea what Plex does with any data they can collect and we have no real idea what data Plex might get. We only have their word that the collection is in any way limited or limited by any “opt out” choices.

I, for one, believe Plex is truthful in what they say about data collection but I am still moving away from Plex as soon as I am sure Emby is stable and good enough for my use.

@Elijah_Baley said:
One thing kind of intrigues me: People on here are saying that they trust Plex to respect the setting of a check box but they don’t trust Plex to truly abide by what they say about how the data will be used.

Plex is either trustworthy or they are not and if you don’t trust Plex then you should not use their system.

In a not too long a time I will not be using Plex but it really has nothing to do with their trustworthiness but, rather it has to do with other issues. (See my sig)

We, users, have no real idea what Plex does with any data they can collect and we have no real idea what data Plex might get. We only have their word that the collection is in any way limited or limited by any “opt out” choices.

I, for one, believe Plex is truthful in what they say about data collection but I am still moving away from Plex as soon as I am sure Emby is stable and good enough for my use.

What check box?

@IamSpartacus said:

What check box?

The old “send anonymous usage data to plex” checkbox, the one removed by the latest update is my guess

@TMW2N said:

@IamSpartacus said:

What check box?

The old “send anonymous usage data to plex” checkbox, the one removed by the latest update is my guess

No I know. My point was the checkbox is gone so @Elijah_Baley 's about trusting Plex to respect the setting of a checkbox is moot.

Hi, We’ll be publishing a revised Privacy Policy alongside a new Privacy Preferences page on our website later today. The Privacy Preferences page describes the data we collect and what you can opt out of. The revised policy will go into effect on September 26.

@StSimm1 said:
Hi, We’ll be publishing a revised Privacy Policy alongside a new Privacy Preferences page on our website later today. The Privacy Preferences page describes the data we collect and what you can opt out of. The revised policy will go into effect on September 26.

Why was the decision taken to roll out the obviously unpopular option, when there’s a plan to change it in a week? Surely waiting for that version of the policy, with the preferences page makes much more sense?

@StSimm1 said:
Hi, We’ll be publishing a revised Privacy Policy alongside a new Privacy Preferences page on our website later today. The Privacy Preferences page describes the data we collect and what you can opt out of. The revised policy will go into effect on September 26.

Wait a second. This won’t be configurable on a server level? Each user needs to change that setting? If true that’s some bull from what the initial proposed change was supposed to be and I am very displeased. That’s a ‘I’ll be asking for refund and quitting your application’ sort of thing.

Here’s the updated privacy policy, effective 26 September 2017 > https://www.plex.tv/about/privacy-policy-update/

No e-mail from Plex this time :frowning:

@StSimm1 said:
Hi, We’ll be publishing a revised Privacy Policy alongside a new Privacy Preferences page on our website later today. The Privacy Preferences page describes the data we collect and what you can opt out of. The revised policy will go into effect on September 26.

You had about 1 month (!!!) to prepare for this. Yet you move the deadline without any communication AND ship a version that doesn’t hold to your promise.

**I’m speechless! **

How on earth, with that belowground performance, do you think we can trust you???

@adrianwi said:
Here’s the updated privacy policy, effective 26 September 2017 > https://www.plex.tv/about/privacy-policy-update/

No e-mail from Plex this time :frowning:

well, the email caused a lot of hassle last time. better to make future changes silently. after all, the policy never said they had to notify us, only update it on the website. they’re sticking to their own terms now. time to write a script to scrape the privacy policy every so often and notify upon changes.

I’ve disabled the plex service on my server, i’ll see what others make of the changes in a week, but i think I’m done.

Well, seems like plex doesn’t really keep their word. I won’t be updating and am looking at alternatives.

Welp, time to give Emby another look. I know it’s not as good but sacrifices must be made. This whole process has been horses**t on Plex’s part and they clearly can’t be trusted to keep their word.

Well this was expected. Clearly they waited out the sh*t storm with some empty promises and now that the dust has settled they just go ahead largely with the original plans.

Plex promised to revert on their plans asap only held back by lawyers not working on a Sunday and now without any word about the changes since that panic mode moment and minutes before it had to go live they postpone a week and launch a mainly unchanged policy and an PMS update removing what initially caused the uproar in the first place.

Well @elan I hope there is yet again another good explanation regarding this and that it’ll bite Plex in the behind this time around and be caught up by mainstream media. This evidently shows how much regard you have for the hand that feeds you.

Maybe the FAQ Keith posted should be changed. Did you try to sneak this by us? Yes, we did and we have and we hope this time around people will be too tired to notice.

PS. I’m still convinced that Plex violates the new EU GDPR legislation that goes into effect early 2018 with this policy, but there has been no response by Plex to that concern whatsoever.

Explicit Consent will be needed and I for one do not give it.

From Reddit since it was not posted here from Elan:

Basically yes, it’s a per user selection for privacy. They’re still blurring data which perhaps will alleviate some others concerns and transparency seems to be coming. No response as to why this was late and not out with the regular release as promised.

Nice using your program for about a year with no real problems. But I’m gone with users being able to select privacy and expose themselves to potential risk and not allowing server operators to make that decision. Even though Elan says that nothing can be tied to the server I trust this not at all. Going to post this on the public Plex forum and this will be my last post here as I’m off to Emby and if that doesn’t work I simply won’t run a media server any longer. Trust in Plex has reached zero. Nicely done.

@“Frank R.” said:
From Reddit since it was not posted here from Elan:
Reddit - Dive into anything

Basically yes, it’s a per user selection for privacy. They’re still blurring data which perhaps will alleviate some others concerns and transparency seems to be coming. No response as to why this was late and not out with the regular release as promised.

Nice using your program for about a year with no real problems. But I’m gone with users being able to select privacy and expose themselves to potential risk and not allowing server operators to make that decision. Even though Elan says that nothing can be tied to the server I trust this not at all. Going to post this on the public Plex forum and this will be my last post here as I’m off to Emby and if that doesn’t work I simply won’t run a media server any longer. Trust in Plex has reached zero. Nicely done.

Are you f***ing kidding me? We went through all this ■■■■ a month ago and the Plex team promised not to screw us, yet here we are standing in front of a sign that asks us to take off our pants and bend over.

A per-user opt out? How about no? That means if even one user of my server doesn’t opt out, all of their statistics FROM MY SERVER get sent to Plex?

Please someone come and set the record straight if we’re wrong here, because if not then this is a low f***ing blow. This screams insincerity and untrustworthiness.

I’ll hang out on 1.9.0 until they fix this or I find a replacement.

Ahhh, the old days…gone forever…why Plex? Why?

Upgrading to 1.9.1 should be avoided at all costs IMO.

SSL was implemented in order to gather user data without the user knowing/being able to see, not for the user’s security.
So this EULA change is only…some sort of legal gimmick.
If you think Plex doesn’t already have all the data they want (to this point), you must be dreaming.
With this occasion, I would like to extend the middle finger to the legal dep.; may you forever be monitored in your own homes.

How on earth could anybody think a per-user opt-out would be a good idea?

@Wunderwally said:
How on earth could anybody think a per-user opt-out would be a good idea?

As far as I could tell from the old discussion, third party content providers that are going to use Plex as a platform in a possible future, will not be interested in what a server hosts, but in what users watch. So for this, a per-user privacy option makes sense, since data collection is probably per-user too.

I don’t see it as a great problem, one just need to be careful in having his friends and family use the correct privacy settings.