First off, we’d like to thank all the users who have been using and reporting issues related to our recently released Downloads feature. Due to these reports, we have identified several areas for improvement. We are providing an update on certain issues that have been reported to provide some transp…

Still not working. I tried to sync a file in “original” quality to my tablet and for some reason it started an incredibly slow transcode. This feature is full on broken and I feel stupid having paid for it. It’s quicker and better to use a file manager to copy the files over than think Plex will mak…

Exactly, I just use DS File for my Synology, works well and fast

Hi! I’d like to report that the downloads feature is still terrible. Conversions for download take ages (days for a single ~40 min TV show episode), while on-the-fly conversions for streaming work seamlessly. Downloads aren’t particularly fast either. The old sync function worked extremely well… ve…

Are there like any updates on it? When can we expect it to work again? I mean this is a paid feature. You would guess this is a high priority

Looks like the iOS client side update to 8.5 finaly solves my download problems. Thanks,

Appreciate the info shared so far. This is a good step forward by acknowledging customers’ problems with the very hastily shipped “Downloads” feature of Plex. But none of these resolve issues with why some of my shows are not downloading and some are. I have already shared a few logs from the last c…

Same here. Just tried the latest iOS version and nothing seems to have changed. I tried deleting the download and rescheduling it. Doesn’t seem to help. Very disappointing, that the old Sync feature which worked great was shut off… Best regards, Andrew

I have v8.5. Downloads problems persist. Also have a conversation on this going on with you on another related thread. If you need any more logs or info, please let me know if it helps resolve it.

Only took a year, but the 8.5 update fixed the issues I had with Downloads for a year. Did I mention that it took a year to fix this? :grin: Seriously, thanks for the fix. (Even with an error, Downloads now recovers and re-downloads) Also tested on a 7GB 1080p file that successfully transcoded t…

Update on new Downloads feature

Plex Players

anon18523487 June 30, 2022, 4:43pm 248

Glad that helps.

For all others, we have included a change in Plex for iOS 8.5 that should fix some of the issues with Downloads. Please continue to report issues if you are on 8.5 and still having problems.

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Downloads sucks and doesn’t work “Error downloading item” Plex Players downloads	206	7981	June 16, 2024
Sync is Dead (almost). Long Live Downloads! (Part 2 - iOS) Plex Players ios-legacy , downloads	413	12865	March 19, 2023
Slow downloads using the new 'Downloads' feature Plex Players downloads	150	4584	June 18, 2023
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Plex needs to improve the downloads feature Plex Players android-mobile-legacy , ios-legacy , downloads	123	2770	October 24, 2023

Update on new Downloads feature

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