Updated IOS app now crashes every time I open it

iPhone 11
iOS 13.4
Player Version#: 6.11
Quite literally shows the plex logo when you open it Up then closes. Tried doing hard reset of phone and the install the plex app but nothing works.

Sorry to hear that @antwerp87 :frowning:

Could you follow the steps in the Crash Logs from iOS section of this link iOS Logs | Plex Support and send the crash reports to me?

It’s important to do the steps from Crash Logs from iOS specifically, since only those specific Crash Logs will have info about the crash :crossed_fingers:

So unable to get the report as the moment you try to open plex it closes. So you can’t log in. Can’t check logs to upload them etc and apple doesn’t have anything that you can see crash reports on. So kind of tough.
Some have reported the same issue but when they updated their phone to 13.4.1 it works.
I am wondering if the update broke compatibility with 13.4?

In theory we haven’t done anything that could cause that :confused:

If you can’t find crash logs following those steps, try in your phone going to iOS settings → PrivacyAnalytics & ImprovementsAnalytics Data and look for any entry starting with PlexMobile- that matches the date where you experienced crashes, and share them with me.

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