Updated Plex Pass and do not have access to Plex provided TV shows and Movies

I recently upgraded to Plex Pass and I still do not have access to the extra TV Shows and MOvies provided by Plex.

It also does not seem like Plex is any better at transcoding my 4K files as everything still buffers the same way.

It is seriously like Plex Pass says it is activated when I click on account, but I get no extra features.

At this point I feel like Plex Pass is a huge waste of money. No one is available for tech support,

Plex Pass does nothing to improve your transcoding - unless activating HW Transcoding would help - and it probably won’t.

Plex Pass does nothing for Plex Movies and TV - it may not yet be available on the Client/Device you’re using (you haven’t said what you’re using to watch) - or you may have it switched off: Settings/Online Media Sources - or you may not have it Pinned to the Sidebar (check: More).

Lastly: Plex Pass doesn’t, in any way, ensure you get Extra-Special-Support. You get the same support everyone else does - and you’re getting it now from a Volunteer, just like everyone else.

If anyone that stops by (like me, for instance) can’t help, I can call in some ‘More Official’ Support, but it’s likely we can nip this in the bud fairly quickly. (he says without any confidence what-so-ever
lol)

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Regarding what a Plex Pass offers:

and

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I was told that Plex Pass would have included Hardware Accelerated Streaming similar to what you would have with a NVIDIA player. Nothing seems to be any different with the hardware accelerated streaming checked.

I thought purchasing Plex Pass would give me access to all of the Plex provided Movies and TV shows. Currently I only have access to 50 plex provided movies when I am logged in via my Plex App in the Samsung TV.

If I login to Plex through my laptop Chrome I get access to all of the 1000+ shows that Plex Pass has access to.

Thank you for your quick reply on the past post.

I’m wondering if Plex Pass is working when I login through my Samsung TV if I don’t have access to all of the TV Shows and Movies provided by PLEX. If that is the case that would mean the Hardware Accelerated Streaming is not functioning when I am logged in via the Samsung TV either?

Again:
Plex Pass has NOTHING to do with Plex Movies and TV Shows.
Hardware Acceleration has nothing to do with Plex Movies and TV Shows.
The Samsung Plex App may be insufficient, at this time (or forever). I really don’t know.

“What you Heard” and “The Truth” may be two totally different things:
Here’s The Truth:

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This is a current limitation of the Samsung platform. I believe the devs are working on being able to expand the offerings that show up on Smart TVs.

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 and there’s some ‘Elevated Support’ - with more Truth - and I’ll leave it in her capable hands


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I change my mind. The support for Plex has been extremely HELPFUL and QUICK - via Volunteers and Moderators. Thank you - was not expecting that.

Would you guys say the NVIDIA Shield Pro is a better platform to run Plex and would the NVIDIA Shield be able to show all of Plex offerings?

One other question. Right now I have a NAS device storing all of my media and running the plex server. If I were to setup the NVIDIA Shield Pro - would it be best to keep media on the NAS and setup the plex server on the NVIDIA Shield? Or would the plex server stay on the NAS and I just use NVIDIA to load up the Plex application on the Samsung?

Thanks for all of the information.

As soon as you mention ‘Shield’, you can’t swing a Thomson’s Gazzelle in here without hitting someone using it - so things are looking up. For you.

A Shield will (probably) never darken my door, but I do have Plex’s Flagship UNO App on my Rokus - and am quite pleased. That’s pretty much where my glowing recommendations end 'cause I also have a FireTV Plex App that is the most disappointing thing ever created (much like your Samsung App - I have to imagine).

If our Gazzelle doesn’t hit someone - @Xhaka <—that will.
(I think Yoho has the only Shield Museum in Chester, UK)

No museum lol.
Though the older Shield did gather a lot of dust.

Mostly yes. It seriously lacks one thing if it’s something imporatant to you.
Actor thumbnails for your shows and movies. That said they do come up in search.
On the subject of search
Voice search is extremely reliable.

But can you clarify “a better platform to run Plex”
Are you referring here to running the server on the Shield
or just use it as a client?

The shield or anything else has no effect on “plex offerings”.

As to what ad supported shows/movies are available is entirely dependent on your country and what licensing plex has with their providers.

More details https://support.plex.tv/articles/categories/online-media-sources/video-on-demand/

The shield itself can directly play almost all types of content, so that should eliminate most transcoding.

If you are attempting to play 4K/hdr content with HD audio, you will also need a compatible av receiver.

The shield is a great client, and can be a server too, but it has limitations compared to a nas or other pc server.

There are many many threads and posts on the shield please search and do your research before making a decision.

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