Updated to 1.11.0.4666, cannot access anything anymore (Ubuntu 64-bit)

General Discussions
1

Hi there,

I have hit a wall and I’m unable to get PMS working on my ubuntu box after 4+ months of uninterrupted service. Today I was no longer able to sync my TV Library, scanning does nothing, just spins and spins for ages without anything actually happening. So I decided I would update to the BETA 1.11.0.4666. Well doing that took the PMS offline. I’ve been trying for 2 hours every trick in the book that i know to get to the server interface with no luck.

PuTTY with Tunnel on localhost:32400 goes no where. I just get ERR_CONNECTION_RESET. I check systemctl status plexmediaserver it returns as everything is running. Yet when I go to http://localhost:8888/web/index.html I get nothing.

I tried reverting back to the Public 1.10 and no dice, same issue. I’ve tried restarting the service, I’ve ever restarted the server, nothing.

What am I doing wrong? Usually I just wget and dpkg the deb file and I’m good to go. Not sure what changed this time. Would greatly appreciate some help.

Cheers,
Shaz.

2

PMS 1.11.0 is beta. Sometimes beta builds have unforeseen problems. reinstall 1.10.1

3

Hey Chuck,

I am actually trying all of this on 1.10.1 I went back and reinstalled that and I still cannot tunnel in. It usually works right away, but I keep getting ERR_CONNECTION_RESET.

I just reinstalled 1.10, and rebooted the entire Linux server, tried tunneling again via Putty. Nothing. Same issue. Not sure what I screwed up so bad to cause this. It’s usually a fairly straightforward process. Can’t seem to win here.

Cheers

4

you’re going to need to ssh into the box and check journalctl and systemctland see what errors are being reported.

If PMS doesn’t start and open the socket to connect to, it’s going to be major.

5

This is what I get back from systemctl:

XXXX:~# systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server for Linux
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2018-01-22 08:35:55 CET; 9min ago
Process: 1163 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Main PID: 1184 (sh)
CGroup: /system.slice/plexmediaserver.service
├─1184 /bin/sh -c LD_LIBRARY_PATH=/usr/lib/plexmediaserver “/usr/lib/plexmediaserver/Plex Media Server”
└─1186 /usr/lib/plexmediaserver/Plex Media Server

Jan 22 08:35:55 XXXX systemd[1]: Starting Plex Media Server for Linux...
Jan 22 08:35:55 XXXX systemd[1]: Started Plex Media Server for Linux.
6

It is running. Systemd would have marked it dead if it died.

  1. netstat -an | grep -i 32400 - See if the ports are open
  2. ps -ef | grep -i plex
  3. journalctl -xe | grep -i plex

If nothing there, try a soft reset

  1. Stop pms
  2. Rename Preferences.xml to Preferences.xml.prev
  3. Start pms
  4. It will think it’s a fresh installation.
  5. Do not create any library sections - skip that part
  6. Continue normal questions until you arrive at the dashboard
  7. Once there, manually set Settings - Server again
7

Hey ChuckPA,

You always find a way to save the day man. Stopping the PMS, and nixing the old Preferences.xml allowed me to get into the Web Interface at last. It created a new Preferences.xml after I was done.

When I went through the initial setup, I saw my Library sections were all there, I did not mess with them I just kept hitting Next until I saw my Dashboard. Everything is there and accounted for and somehow TV Library scan worked this time pulling the new files I added yesterday.

Do I need to do anything with the old XML file? Or am I good to go?

Also, any idea why that happened and if there’s anything I can do in the future to prevent it?

Thank you again for your help. I greatly appreciate it. You’ve helped me every time I’ve found myself in a rut. The Plex community is lucky to have you around man.