Plex server 1.0.2.2413 on Ubuntu 16.04 LTS server is unreachable.

General Discussions
1

Installed the latest and it says the server is unreachable. Downgraded to 9.16 same issue. Need help

2

My Plex is totally hosed. I cannot do anything and nothing starts. Just sits there looking for the Server. If this doesn’t get fixed or a get help ASAP I’m canceling my PlexPass. The last 2 version don’t seem like they were tested.

3

Working fine here. What app/UI is showing the server as unreachable, and is it LAN or remote?

4

@johnnyzee said:
Installed the latest and it says the server is unreachable. Downgraded to 9.16 same issue. Need help

@johnnyzee said:
My Plex is totally hosed. I cannot do anything and nothing starts. Just sits there looking for the Server. If this doesn’t get fixed or a get help ASAP I’m canceling my PlexPass. The last 2 version don’t seem like they were tested.

The first steps to connection your server and making it accessible are in Settings - Server - General and Settings - Server - Remote Access

  1. Sign into your Plex account (General)
  2. Connect your server to Plex.tv which makes it accessible from outside you home via all the other plex apps

What have you completed and where is the problem?

5

I had similar trouble after I changed my IP address, I could not open the settings page anymore -.-
At the end I deleted the “Preferences.xml” and started all over again (Libraries stayed intact).

What you can also check, if the dns and all other network settings are still correct.

6

I have problems just by using the server on my computer that has the server installed on. This has nothing to do with remote or anything on my Roku. It’s just getting the server to find itself using the web page. Here is the screenshot. Also nothing has changed with my network settings.

7

After first double checking to verify PMS is actually running ps -ef | grep -i plex at the command line (Terminal) then:

Use the loopback address http://127.0.0.1:32400/web and get directly in.

8

I think it’s telling me that it’s running but if I go to the loopback address I get This site can’t be reached

127.0.0.1 refused to connect.

9

do you have any network/DNS settings that would mess with 127.0.0.1 or port 32400 on the device itself (not a router, as this should all be local to the machine at this point)

10

That means PMS isn’t running.

Open a terminal window:

sudo sh
systemctl status plexmediaserver

I suspect it will show an error.

journalctl -xe , and use the up/down cursor keys to see what it doesn’t like about it.

If you see no errors, PMS wasn’t enabled for automatic start (unlikely). I’ve seen ubuntu do that some times so please check. This would show as ‘enabled’ or ‘disabled’ in the systemctl status response above.

Were you running a customized PMS configuration prior to installing PMS. If so, then I know what happened and please go to /etc/systemd/plexmediaserver.service.d/override.conf and correct PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR.

If none of those, please tell me what is unique about your configuration

11

@jkalland said:
do you have any network/DNS settings that would mess with 127.0.0.1 or port 32400 on the device itself (not a router, as this should all be local to the machine at this point)

DNS does not touch the local loopback adapter as they are all local-host-only destination ports.

12

ChuckPa, I have a whole bunch of errors. I am not using any special configs, just that I’m a Plex Pass user. Everything else is default.

This is what I got.

● plexmediaserver.service - Plex Media Server for Linux
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabl
Active: inactive (dead) (Result: exit-code) since Fri 2016-07-22 10:39:55 EDT; 1h 49min ag
Process: 24009 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SU

Jul 22 10:39:50 john-Precision-WorkStation-T3400 systemd[1]: Failed to start Plex Media Serve
Jul 22 10:39:50 john-Precision-WorkStation-T3400 systemd[1]: plexmediaserver.service: Unit en
Jul 22 10:39:50 john-Precision-WorkStation-T3400 systemd[1]: plexmediaserver.service: Failed
Jul 22 10:39:55 john-Precision-WorkStation-T3400 systemd[1]: plexmediaserver.service: Service
Jul 22 10:39:55 john-Precision-WorkStation-T3400 systemd[1]: Stopped Plex Media Server for Li
Jul 22 10:39:55 john-Precision-WorkStation-T3400 systemd[1]: plexmediaserver.service: Start r
Jul 22 10:39:55 john-Precision-WorkStation-T3400 systemd[1]: Failed to start Plex Media Serve

~
[1] + Stopped systemctl status plexmediaserver

journalctl -xe

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 11:55:17 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: fa
Jul 22 12:08:18 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:08:18 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: fa
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25716]: (root) CMD ( cd / && run-part
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session
Jul 22 12:21:19 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:21:19 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: fa
lines 2251-2275/2281 100%
– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 11:55:17 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: fail
Jul 22 12:08:18 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:08:18 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: fail
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session o
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25716]: (root) CMD ( cd / && run-parts
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session c
Jul 22 12:21:19 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:21:19 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: fail
lines 2251-2275/2281 100%
– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 11:55:17 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed
Jul 22 12:08:18 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:08:18 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session ope
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25716]: (root) CMD ( cd / && run-parts –
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session clo
Jul 22 12:21:19 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:21:19 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed
Jul 22 12:28:10 john-Precision-WorkStation-T3400 sudo[25963]: pam_unix(sudo:auth): authentication
lines 2251-2276/2281 100%
– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 11:55:17 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed t
Jul 22 12:08:18 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:08:18 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed t
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session opene
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25716]: (root) CMD ( cd / && run-parts --re
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session close
Jul 22 12:21:19 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:21:19 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed t
Jul 22 12:28:10 john-Precision-WorkStation-T3400 sudo[25963]: pam_unix(sudo:auth): authentication f
lines 2251-2276/2281 100%
– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 11:55:17 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed to g
Jul 22 12:08:18 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:08:18 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed to g
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session opened f
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25716]: (root) CMD ( cd / && run-parts --repor
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session closed f
Jul 22 12:21:19 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:21:19 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed to g
Jul 22 12:28:10 john-Precision-WorkStation-T3400 sudo[25963]: pam_unix(sudo:auth): authentication fail
lines 2251-2276/2281 100%
– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 11:55:17 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed to get ses
Jul 22 12:08:18 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

– Unit cups.service has finished starting up.

– The start-up result is done.
Jul 22 12:08:18 john-Precision-WorkStation-T3400 colord[904]: (colord:904): Cd-WARNING **: failed to get ses
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session opened for use
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25716]: (root) CMD ( cd / && run-parts --report /etc
Jul 22 12:17:01 john-Precision-WorkStation-T3400 CRON[25715]: pam_unix(cron:session): session closed for use
Jul 22 12:21:19 john-Precision-WorkStation-T3400 systemd[1]: Started CUPS Scheduler.
– Subject: Unit cups.service has finished start-up
– Defined-By: systemd
– Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel

13

Ok, it did what I thought.

Please paste, using the ‘Code’ paragraph formatting above, the contents of your /usr/lib/systemd/system/plexmediaserver.service and, if existing, /etc/systemd/system/plexmediaserver.service or /etc/systemd/system/plexmediaserver.service.d/override.conf

For reasons which should not have happened, I suspect it dropped PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR.

This was a build failure problem with 1.0.1. It was a typo on our part, was fixed in testing, committed to the source library upstream but somehow failed to propagate properly into all the actual built binaries. If you did the step to 1.0.1, that would explain it.

14

Where do I paste the code also thanks for find out the problem!

15

ChuckPa, I looked for those folders and cannot find them. I tried reinstalling 1.0.2 and here is what I get…

(Reading database … 614527 files and directories currently installed.)
Preparing to unpack plexmediaserver_1.0.2.2413-7caf41d_amd64.deb …
Removed symlink /etc/systemd/system/multi-user.target.wants/plexmediaserver.service.
Unpacking plexmediaserver (1.0.2.2413-7caf41d) over (1.0.2.2413-7caf41d) …
Setting up plexmediaserver (1.0.2.2413-7caf41d) …
Job for plexmediaserver.service failed because the control process exited with error code. See “systemctl status plexmediaserver.service” and “journalctl -xe” for details.
dpkg: error processing package plexmediaserver (–install):
subprocess installed post-installation script returned error exit status 1
Processing triggers for ureadahead (0.100.0-19) …
Processing triggers for systemd (229-4ubuntu7) …
Processing triggers for bamfdaemon (0.5.3~bzr0+16.04.20160701-0ubuntu1) …
Rebuilding /usr/share/applications/bamf-2.index…
Processing triggers for gnome-menus (3.13.3-6ubuntu3.1) …
Processing triggers for desktop-file-utils (0.22-1ubuntu5) …
Processing triggers for mime-support (3.59ubuntu1) …
Errors were encountered while processing:
plexmediaserver

It gives me an error at the bottom.

16

Okay so reading this I now believe the latest build was some how corrupted because the EXACT problem is happening to me. I have a different Ubuntu version but I’m having the same issues as johnnyzee.

My version is:

Distributor ID: Ubuntu
Description: Ubuntu 12.04.5 LTS
Release: 12.04
Codename: precise

And I used the plexmediaserver_1.0.2.2413-7caf41d_i386.deb update which shut everything down. I then went decided to purge plexmediaserver and start over. I installed this version and the exact same problem is happening!

This sucks! There goes family movie night!

17

Here is the contents of the only 1 of the 3 files you asked for which was from the /etc/systemd/system/plexmediaserver.service file.

[Unit] Description=Plex Media Server for Linux After=network.target

[Service]
Environment=“PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR=/var/lib/plexmediaserver/Library/Application Support”
Environment=PLEX_MEDIA_SERVER_HOME=/usr/lib/plexmediaserver
Environment=PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6
Environment=PLEX_MEDIA_SERVER_TMPDIR=/tmp
Environment=LD_LIBRARY_PATH=/usr/lib/plexmediaserver
ExecStartPre=/bin/sh -c ‘/usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}”’
ExecStart=/bin/sh -c ‘/usr/lib/plexmediaserver/Plex\ Media\ Server’
Type=simple
User=plex
Group=plex
Restart=on-failure
RestartSec=5
StartLimitInterval=60s
StartLimitBurst=3

[Install]
WantedBy=multi-user.target
18

I’ve been checking everything in the source tree. Your “plexmediaserver.service” file isn’t right

Would you please uninstall & purge plexmediaserver, verify the service file is gone.

Next install it but do not start it.

Please get me the contents again of the 1.0.2 package’s plexmediaserver.service again. I need to see if what you have and what I have are different.

MOVIE NIGHT WILL HAPPEN :smiley:

19

verify:

in /usr/lib/systemd/system/plexmediaserver.service the “ExecStart” line is:

ExecStart=/bin/sh -c 'LD_LIBRARY_PATH=/usr/lib/plexmediaserver /usr/lib/plexmediaserver/Plex\ Media\ Server'

20

I uninstalled, purged, rebooted, then installed PlexMediaServer. I did not start the service but I do not see the configuration file where you would asked me to look.

I found this in /lib/systemd/system and it was dated 07/18/2016 @ 09:37:48

[Unit] Description=Plex Media Server for Linux After=network.target

[Service]
Environment=“PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR=/var/lib/plexmediaserver/Library/Application Support”
Environment=PLEX_MEDIA_SERVER_HOME=/usr/lib/plexmediaserver
Environment=PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6
Environment=PLEX_MEDIA_SERVER_TMPDIR=/tmp
ExecStartPre=/bin/sh -c ‘/usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}”’
ExecStart=/bin/sh -c ‘LD_LIBRARY_PATH=/usr/lib/plexmediaserver /usr/lib/plexmediaserver/Plex\ Media\ Server’
Type=simple
User=plex
Group=plex
Restart=on-failure
RestartSec=5
StartLimitInterval=60s
StartLimitBurst=3

[Install]
WantedBy=multi-user.target