Upgrade to 1.22.1.4200 Failed

mat3hew · March 17, 2021, 1:26pm

Not sure where else to post this, but had issue when upgrading to 1.22.1.4200.
Downgraded back to 1.22.0.4163 and running again.
Sharing for awareness.

Pi Server Info
Linux hostname 5.10.17-v7l+ #1403 SMP Mon Feb 22 11:33:35 GMT 2021 armv7l
description: ARMv7 Processor rev 3 (v7l)
product: Raspberry Pi 4 Model B Rev 1.1
serial: 100000008fc0a1b7
width: 32 bits

Running plexmediaserver_1.22.0.4163-d8c4875dd_armhf.deb

Installed plexmediaserver_1.22.1.4200-c073686f2_armhf.deb

After install completed, Plex not available.
Rebooted server, Plex still not available.

Downgraded back to plexmediaserver_1.22.0.4163-d8c4875dd_armhf.deb
Plex still not available.
Rebooted server, Plex is available again.

In case of corrupted .deb download, I removed plexmediaserver_1.22.1.4200-c073686f2_armhf.deb and downloaded a fresh copy.

Installed fresh plexmediaserver_1.22.1.4200-c073686f2_armhf.deb
Same result, Plex not available.
Downgraded to plexmediaserver_1.22.0.4163-d8c4875dd_armhf.deb
Rebooted server, Plex available.

ChuckPa · March 17, 2021, 2:47pm

Need more information please

ZIP (or tar.gz) of the Logs directory.

mat3hew · March 17, 2021, 3:08pm

Plex Media Server Logs_2021-03-17_11-07-16.zip (4.7 MB)

Zipped logs uploaded.

ChuckPa · March 17, 2021, 3:49pm

@mat3hew

Are you comfortable with a little command line work to capture the console output?

Open terminal window
Without setting any environment variables,
“/usr/lib/plexmediaserver/Plex Media Server”
It will load PMS and run as that user ; placing the Library directory in $HOME
(if your existing Library tree is in $HOME, it will use it)
Copy/Paste the output. I’m expecting 1 of 2 errors. I’m curious which it is.

mat3hew · March 17, 2021, 4:51pm

Output of
‘/usr/lib/plexmediaserver/Plex Media Server’

$ ‘/usr/lib/plexmediaserver/Plex Media Server’
Error in command line:the argument for option ‘–serverUuid’ should follow immediately after the equal sign
Crash Uploader options (all are required):
–directory arg Directory to scan for crash reports
–serverUuid arg UUID of the server that crashed
–userId arg User that owns this product
–platform arg Platform string
–platformVersion arg Platform version string
–vendor arg Vendor string
–device arg Device string
–model arg Device model string
–sentryUrl arg Sentry URL to upload to
–sentryKey arg Sentry Key for the project
–version arg Version of the product
–allowRetries arg Whether we will allow retries
Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)

ChuckPa · March 17, 2021, 5:23pm

the last 2 lines tell us what’s happening.

You still have a server process running.

Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)

Run ps -ef | grep -i plex

mat3hew · March 17, 2021, 5:27pm

Yes, I downgraded to previous version and Plex is running.
4200 is not currently installed.

mat3hew · March 17, 2021, 5:37pm

If you like, I can upgrade to 4200 again and perform the same steps.
Will need to wait til tomorrow.

ChuckPa · March 17, 2021, 5:51pm

Let’s back up here a bit and get on stable footing.

Stop Plex
Install 4200
Start Plex normally (presume Debian?)
If it fails to start (check ps -ef | grep plex), open a terminal window
Now, in that terminal window, Manually invoke the server again without environment configured.

I want to confirm there is not a problem with the executable & compatibility with the host.

Once that’s confirmed, we can then go toward your PMS and system logs (journalctl) to find out why it’s not liking anything.

climber455 · March 17, 2021, 6:22pm

Chuck I’m having the same issue with the docker version. Just FYI.

ChuckPa · March 17, 2021, 8:41pm

@climber455

I need something which shows an error of some type.

Is there anything in the docker logs as it tries to start or in the PMS logs?

I’ve heard “It’s broken” FYI.

amdilley · March 17, 2021, 9:25pm

1.22.1.4200 has also failed on my raspberry pi. Here’s what I’m seeing from running sudo systemctl status plexmediaserver:

plexmediaserver.service - Plex Media Server
   Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Wed 2021-03-17 14:17:39 PDT; 3min 22s ago
  Process: 11409 ExecStart=/bin/sh -c  export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )";  export PLEX_MEDIA_SERVER_INFO_DEVICE="PC";  e
  Process: 11405 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" (code=exited, status=0/
 Main PID: 11409 (code=exited, status=127)

Mar 17 14:17:34 raspberrypi systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Service hold-off time over, scheduling restart.
Mar 17 14:17:39 raspberrypi systemd[1]: Stopped Plex Media Server.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Mar 17 14:17:39 raspberrypi systemd[1]: Failed to start Plex Media Server.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Unit entered failed state.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.

And from journalctl -xe | grep -i plex:

Mar 17 14:17:34 raspberrypi systemd[1]: Starting Plex Media Server...
-- Subject: Unit plexmediaserver.service has begun start-up
-- Unit plexmediaserver.service has begun starting up.
Mar 17 14:17:34 raspberrypi systemd[1]: Started Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished start-up
-- Unit plexmediaserver.service has finished starting up.
Mar 17 14:17:34 raspberrypi Plex Media Server[11409]: /usr/lib/plexmediaserver/Plex Media Server: error while loading shared libraries: libicudataplex.so.67: cannot open shared object file: No such file or directory
Mar 17 14:17:34 raspberrypi systemd[1]: plexmediaserver.service: Main process exited, code=exited, status=127/n/a
Mar 17 14:17:34 raspberrypi systemd[1]: plexmediaserver.service: Unit entered failed state.
Mar 17 14:17:34 raspberrypi systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Service hold-off time over, scheduling restart.
Mar 17 14:17:39 raspberrypi systemd[1]: Stopped Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished shutting down
-- Unit plexmediaserver.service has finished shutting down.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Mar 17 14:17:39 raspberrypi systemd[1]: Failed to start Plex Media Server.
-- Subject: Unit plexmediaserver.service has failed
-- Unit plexmediaserver.service has failed.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Unit entered failed state.
Mar 17 14:17:39 raspberrypi systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Mar 17 14:21:02 raspberrypi sudo[11609]:     root : TTY=pts/0 ; PWD=/root ; USER=root ; COMMAND=/bin/systemctl status plexmediaserver

climber455 · March 17, 2021, 9:41pm

Not really, it just says this…

Attempting to upgrade to: 1.22.1.4200-c073686f2
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
Selecting previously unselected package plexmediaserver.
(Reading database … 7262 files and directories currently installed.)
Preparing to unpack /tmp/plexmediaserver.deb …
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Docker detected. Preinstallation validation not required.
Unpacking plexmediaserver (1.22.1.4200-c073686f2) …
Setting up plexmediaserver (1.22.1.4200-c073686f2) …
PlexMediaServer install: Docker detected. Postinstallation tasks not required. Continuing.
Processing triggers for libc-bin (2.31-0ubuntu9.1) …
[cont-init.d] 50-plex-update: exited 0.
[cont-init.d] done.
[services.d] starting services
Starting Plex Media Server.
[services.d] done.

Then for the docker image itself it says “unhealthy,” whatever that means.

ChuckPa · March 17, 2021, 10:00pm

There is no log file activity ? (manually inspect please)

We’re looking at one possible cause. I’m trying to determine scope and severity

climber455 · March 17, 2021, 10:13pm

Plex Media Server.log (9.3 KB)

Here’s the PMS log after the update, not sure if it provides any useful information though.

ChuckPa · March 17, 2021, 10:37pm

You don’t have a regular PMS host ? This is docker?

TeknoJunky · March 18, 2021, 12:34am

4200 has dB changes which can take a long time to finish.

Mine took 15+ minutes to finish and for pms to load.

mat3hew · March 18, 2021, 1:19pm

Installed 4200.
Let is sit overnight.
Plex does not run.
Rebooted.
Still does not run.

Outputs:

$ ps -ef | grep plex
avahi 385 1 0 09:14 ? 00:00:00 avahi-daemon: running [plexpi.local]
pi 1046 1034 1 09:15 pts/0 00:00:00 grep --color=auto plex

$ ‘/usr/lib/plexmediaserver/Plex Media Server’
/usr/lib/plexmediaserver/Plex Media Server: error while loading shared libraries: libicudataplex.so.67: cannot open shared object file: No such file or directory

mat3hew · March 18, 2021, 1:26pm

journalctl.txt (79.6 KB)

Output of journalctl -xe | grep -i plex attached.

EvanKonenko · March 18, 2021, 2:04pm

Have the same issue on Raspberry Pi 4. Upgrading to 1.22.1.4200 makes the server unavailable. I waited several hours after the update, rebooted the device, waited more, but no luck. I had to downgrade to a “stable” version.

Topic		Replies	Views
Linux PMS error loading 'libicudataplex.so.67' ver: 1.22.1.4200-c073686f2 NAS & Devices server-linux-arm	46	724	June 29, 2021
Plex Server running on Raspberry Pi 4 Crashes every morning. Forced to reinstall to get it back up NAS & Devices server-linux-arm	10	808	June 22, 2021
Exit Code 127 on raspberry pi Apps & Creations server-linux-arm	15	1375	January 8, 2020
Plex Media Server for armhf (arm64) Debian / Ubuntu: Beta Packages Apps & Creations server-linux-arm	232	10088	February 6, 2019
Plex server 1.0.2.2413 on Ubuntu 16.04 LTS server is unreachable. General Discussions	32	79	January 7, 2020

Upgrade to 1.22.1.4200 Failed

Related topics