Upgraded hardware and plex can't transcode anything

Plex Media Server Desktops & Laptops
1

Server Version#:1.28.2.6151
Player Version#:4.90.1

Upgraded motherboard/cpu/ram from Asus/i7-7700k/24gb to Asus/11700k/32gb
Same install of Windows, nothing besides the hardware changed.

Getting hardware is not powerful enough on anything that needs video transcoded.
I also have a Quadro P2000 in the system so its definitely not an under powered system.
Looked at transcoder logs and didn’t see anything obvious.

Tested QSV/NVENC in handbrake just to verify my hardware is detected and drivers are good.
I uninstalled and reinstalled to a 4 versions back, it made no difference so I upgraded back to latest version.

Any direction would help, I’m trying not to reinstall Windows unless I have to.
FYI, tested on two different Windows PC, Macbook Pro, RokuTV and a Samsung android device

2

Did you turn off the option to transcode?

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3

I didn’t, all my settings did not change from before the swap.

As a test, i turned on/off transcoding, hardware encoding, etc.
Obviously direct playing works fine and transcoding of audio works fine, its only when it transcodes the video that it craps out.

I feel like it may be ignoring that setting.
Like right now w/ that setting unchecked, I get “This server is not powerful enough to convert video.” when I playback in Chrome.

4

Please reproduce and get me your server logs.

5

Had an instance of “not enough cpu for conversion of this item” around ~6:59 pm CST reported from my cousin trying to use it.

6

Your logs only go up to 14:55 GMT. Do you maybe have the time set wrong on you server? I don’t know if that makes a difference for this but it does make looking at the logs difficult.

I do see that error in your log. Something is preventing the transcoder from working. Can you enter this URL into your browser. Save the results as a txt file and PM that txt file to me.

http://your.local.plex.IP:32400/:/prefs?X-Plex-Token=

Add your Plex token at the end. You can get that from the end of the URL when getting the xml info for any video.

7

that’s weird, my Windows 10 is set to CST.

Prefs.xml

[mod edit] I got the file so I removed it from here.

8

btw, i did turn Disable video stream transcoding on/off to test

9

Your preferences show that you have that setting enabled so transcoding is turned off. Are you hitting save when you toggle that setting?

10

correct, I turned it “on” to see if there was a different error.

When my cousin tried it, it was “off” thats why I mentioned messed w/ the setting.

11

I need to see the logs with it “off”.

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