Urgent case my account is not working!

HEY THERE IM DESPERAT HERE NOW
I have been alittle away from plex but suddently my account is not working anymore

The username of the account is SkyGamer911

I discovered this when i made a new account in this name

I dont care for the account itself but i had to pay quite a bit, almost two months of hard work’s money into buying the lifetime plex pass. I really really need it now and i cant be without plex please help me do what you can
i can try to post the transsaction id of the payment

fra: Plex noreply@plex.tv
til: lars.mathias.hjellestad@gmail.com
dato: 25. sep. 2018, 07:04
emne: Welcome to Plex Pass!
sendt av: email.plex.tv
signert av: sendgrid.info
sikkerhet: Standardkryptering (TLS) Finn ut mer
: Viktig i henhold til Google-magi.

this is wwhat you sent me when i created the account. Unfourtantly i do not have any transaction ID ,that seems to be locked out …somehow idk

best contact Contact | Plex

I had this problem before, the staff restored it on this website here … i figured it out from my email logs. But i can always send them a support mail too … but hopefully some staff see this and reply

2975 25.09 Usd 119.99 Plexincpass Lifetime Kurs: 8.2954 2709 995,36 2709 22 01685147
this is what says on my credti card payment

maybe this could help you guys??
the ip is not mine but it should prove some kind of ownership of the account.
Btw. The worst thing is that I actually WAS ABLE to make a NEW account

I hope you can still recover just my plex pass
That was a really good feature and i hope to be able to get it back
IF you get it back please restore it to SkyGamer911

You should contact support directly, this is a public forum.

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