I recently accepted a request from a friend to connect on Plex. Now, my own Users list is gone and I only see this friend’s list (which includes me, but none of my previous friends, nor my family members’ accounts, etc.). Please help.
It looks like you have joined his Plex Home and left yours as a result. Was your user admin of your Plex Home?
https://support.plex.tv/hc/en-us/articles/203888038-How-do-I-leave-a-Plex-Home-
Yes - is there any way to restore my Home?
Also, why was there no warning about me leaving the Home I had set up when I accepted my friend’s invite (as I have done in the past)?
According to FAQ home should be destroyed once admin leaves.
As I have never received invitation to Plex Home I can’t really say, but I assume is says in mail from friend that he is inviting you to his home not sharing a library with you.
Nor can I answer your question why there was no warning. Let’s hope we get Plex dev or Ninja attention here, maybe your home can be restored somehow but that’s beyond my knowledge.
Checking my email history, I received two emails:
- You’ve been invited to join a Plex home
- You’ve been invited to share some media in Plex
Clearly I should have read the first one more carefully, as it noted:
Joining a Plex Home allows you to quickly switch between accounts in your Plex apps. It may also allow other members of the Home (particularly the Home admin) to access your account in certain circumstances, so don’t join the Home of anyone you don’t know (and trust).
Please Note: We show that you are already part of a Plex Home. If you accept an invitation to join another Home, you will leave any current Home. If you are the admin of that Plex Home, then it will be deleted, causing other members to leave and any managed users to be deleted.
However, there was no confirmation or “Are you sure?” once I clicked the button. Since I’m a Home admin (or was…) and this action was severely destructive I’d have expected a bit more than a little note at the bottom of an email. I think my friend accidentally invited me to his Home when he meant to just share libraries with me. I was expecting the library share (and I saw that email come through on my phone), so I didn’t read too closely the email that I ended up clicking on. If nothing else, Plex should make it easier to do the right thing here and harder for users like me to shoot themselves in the foot.
Also, how do you get real Plex support people involved? The lack of a ticketing system here is annoying.
@ardalis said:
Also, how do you get real Plex support people involved? The lack of a ticketing system here is annoying.
You don’t. Why they haven’t tested this I don’t know!
