Hi,
For several months now I have noticed that some video files refuse to play on plex on my Apple TV. I usually just switch to another media player on the apple tv or use chromecast to stream from my iphone directly to my tv (this then works with the same videofile).
I just took some time to look at the logs and the following is what I see:
Aug 04, 2018 20:17:58.146 [0x14ca2c9fa700] DEBUG - We're going to try to auto-select an audio stream for account 1.
Aug 04, 2018 20:17:58.146 [0x14ca2c9fa700] DEBUG - Selecting best audio stream for part ID 89260 (autoselect: 1 language: nl)
Aug 04, 2018 20:17:58.146 [0x14ca2c9fa700] DEBUG - We're going to try to auto-select a subtitle.
Aug 04, 2018 20:17:58.146 [0x14ca2c9fa700] DEBUG - Audio Stream: 201437, Subtitle Stream: -1
Aug 04, 2018 20:17:58.147 [0x14ca2c9fa700] DEBUG - Streaming Resource: Applying codec restriction restrict-transcode-target-codec(audioCodec=aac&context=streaming&protocol=hls&type=videoProfile&videoCodec=h264) on FCD571F6-A615-4830-81FE-2F9FD798B365
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - Scaled up video bitrate to 1137Kbps based on 1.500000x fudge factor.
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] ERROR - MDE: unable to find a working transcode profile for video stream
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: ignoring media item 89035
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] ERROR - MDE: no compatible media decisions are available
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: Selected protocol hls; container: mpegts
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: analyzing media item 89035
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): Direct Play is disabled
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): media must be transcoded in order to use the hls protocol
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): no direct play video profile exists for http/mkv/mpeg2video
Aug 04, 2018 20:17:58.148 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): no direct play video profile exists for http/mkv/mpeg2video/mp2
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): Direct Streaming is disabled, so video stream will be transcoded
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): no remuxable profile found, so video stream will be transcoded
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - MDE: Cannot direct stream video stream due to profile or setting limitations
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - Scaled up video bitrate to 1137Kbps based on 1.500000x fudge factor.
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): Audio Direct Streaming is disabled, so video's audio stream will be transcoded
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - MDE: Cannot direct stream audio stream due to profile or setting limitations
Aug 04, 2018 20:17:58.149 [0x14ca2c9fa700] DEBUG - MDE: The Incredibles (2004): selected media 0 / 89035
Aug 04, 2018 20:17:58.150 [0x14ca2c9fa700] DEBUG - Streaming Resource: Reached Decision id=66369 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=89035 part=(id=89260 decision=transcode container=mpegts protocol=hls streams=(Video=(id=201436 decision=transcode bitrate=1137 encoder=libx264 width=768 height=576) Audio=(id=201437 decision=transcode bitrate=258 encoder=aac channels=2 rate=48000))))
Aug 04, 2018 20:17:58.150 [0x14ca2c9fa700] DEBUG - Transcode Session: Going to restart at offset 3903.000000 with segment number 1301
Aug 04, 2018 20:17:58.150 [0x14ca2c9fa700] DEBUG - Killing job.
This looks like a clear example of what is going wrong… This same videofile (exactly the same) is not playing thru the chromecast on my tv, from my iphone and from plex…
Anyone any idea?
I am using the latest plex server and it is running on my Unraid machine as a docker (version is Version 1.13.5.5291) but this behavious has been here for a few months, cross several versions…
