Impossible to play videos on plex apple tv and iphone

Hello,
after the last update I can no longer play videos from my NAS on apple tv the video does not even start. please any solutions?
I receive this message in my Apple TV " something did not work when reading the file. Try Again.
direct reading not possible: the application cannot read the element directly. there is no direct reading profile for the http protocol, with the avi container using the mpeg4 codec.
transcoding impossible: there is no enough cpu to convert this element.

on my mac and on my tv the plex application works normally

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