Server Version#: 1.25.9.5721-965587f64
Player Version#: 4.76.1
I have an .mkv video which comes with its own subtitles. This video works fine with subtitles on my desktop computer with Media Player Classic, Movies & Tv, Photos Apps, but only works OK in Plex when subtitles are OFF. With subtitles in Plex, I get the error ‘Plex Playback Error Conversion failed. The transcoder exited due to an error’.
I do not have a Plex Pass, so hardware acceleration can not be used.
I have the same issue after upgrading from 1.25.7.5604 to 1.25.9.5721 (Ubuntu MATE 20.04). All(?) my external subtitle tracks seem to have disappeared. This causes a `Playback Error: Conversion failed" when transcoding or subtitle rendering is needed:
When trying to play a TV Show / Movie using external subtitles (e.g. downloaded by the Plex OpenSubtitles.org agent, not those subtitles embedded in the video container), I’m getting the following in the PMS Console:
Couldn't find the file to stream: <my local plex home>/.plex/Library/Application Support/Plex Media Server/Media/localhost/d/c60add7b74c22c3fe54541260365c72f5cd6245.bundle/Contents/Subtitles/en/com.plexapp.agents.opensubtitles_3eeab5c6c170274c246f731444fee4996d48d816.srt
Indeed if I try to list that location (from a bash terminal), that file does not exist, whereas it did exist previously. This happens with various movies/shows in my library, the ones I discovered manually through playing in Plex are all verified to have their SRT files missing. In Plex however, the subtitles stil show up under “SUBTITLES”:
If I disable subtitles, things work fine.
Is there a bug in the upgrade to 1.25.9.5721 that could cause subtitle tracks to be deleted by accident?
Is there a way to make Plex automatically update it’s library to remove missing subtitle files, and re-download them?
