Voices out of sync

When I am watching a movie, I have an intermittent problem where the voices get out of sync with the actors’ mouths moving. If I back out of the movie and start it again, it is in sync for a while and then goes out of sync again. Any fixes for this?

Which Plex app are you using or does it happen in all of them?

Nvidia Shield Pro

@wbsherm

I’m attempting to recreate on my Shield Pro (2019) and cannot.
I do have a variety of media I can test with.

Can you share with me some details about what’s failing / not failing
Can you perhaps share media info so I can see the video & audio encoding?

Do you have the setting “Dolby audio processing” under advanced sound settings enabled on your Shield? There is a known bug on the Shield that causes audio sync issues with some formats if this setting is enabled, especially if you skip forward during playback.

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