Hi, I recently purchased a WDPR4100, loaded Plex and it works great but tried to watch a film last night and it failed with a transcoding error. All other films appear the same and I tried multiple Players (web, Nvidea shield, Iphone). I think all the failures are MPEG-4 files, MKV seems to work fine.
I updated the server to
1.16.1.1291 but same thing happens. I press Play and the picture of the film appears but the circle spins indefinitely. Press Pause and get the trans coding error.
Not sure how to download the logs but I’ve pasted below (not verbose). Hope this is correct way, please advise if not.
Any help appreciated.
Server Version#:
Player Version#:
“type”: “ajax”,
“url”: “https://88-80-190-127.24c5c723bc5a4f468a4be5a86627d9cd.plex.direct:8443/:/prefs?logDebug=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.104.1&X-Plex-Client-Identifier=1rxyhgnu2sreqvtyhvi2kft9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=75.0&X-Plex-Sync-Version=2&X-Plex-Model=hosted&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1110x686%2C1920x1080&X-Plex-Token=---------------------&X-Plex-Language=en-GB”,
“status”: 200,
“headers”: {
“Accept-Language”: “en-GB”,
“Accept”: “application/xml”
},
“responseLength”: 0,
“time”: “2019-06-30T10:58:12.804Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Populate any server chose WelsbyNas where servers = WelsbyNas, plex.tv”,
“time”: “2019-06-30T10:58:18.999Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Populate any server chose WelsbyNas where servers = WelsbyNas, plex.tv”,
“time”: “2019-06-30T10:58:19.000Z”
},
{
“type”: “navigation”,
“route”: “webSettings”,
“args”: [
“debug”,
null
],
“fragment”: “#!/settings/web/debug”,
“time”: “2019-06-30T10:58:19.012Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Metrics] Updating session last interaction time”,
“time”: “2019-06-30T10:58:19.019Z”
},
{
“type”: “ajax”,
“url”: “https://analytics.plex.tv/collect/event”,
“status”: 200,
“params”: “{“deviceIdentifier”:“o9tfhzmuepzkqz7hnc6rsij5”,“context”:{“device”:{“product”:“Plex Web”,“version”:“3.104.1”,“platform”:“Chrome”,“platformVersion”:“75.0”,“device”:“Windows”,“model”:“hosted”,“screenResolution”:“1110x686,1920x1080”,“layout”:“desktop”}},“event”:“client:view”,“interaction”:true,“properties”:{“pane”:“web:debug”,“page”:“settings”},“sessionIdentifier”:“6be85b37-1777-47a8-8942-6bd823df384f”}”,
“responseLength”: 0,
“time”: “2019-06-30T10:58:19.056Z”
},
{
“type”: “navigation”,
“route”: “logs”,
“args”: [
null
],
“fragment”: “#!/logs”,
“time”: “2019-06-30T10:58:25.028Z”
},
{
“type”: “log:message”,
“level”: 3,
“message”: “[Vote:ebktd1qf8da2jlqlozn72tnc] Upvote, refreshing my leader time”,
“time”: “2019-06-30T10:58:28.540Z”
}
]
