Web Browser Connection Issue

General Discussions
1

First, I am a Plex Pass subscriber and love the service.

Little about my server;
CentOS release 6.8 (Final)
Linux 2.6.32-642.13.1.el6.x86_64
Plex Version 2.13.0

Port Forward rules are in place. WAN (External IP) has not changed. Device IP has not changed, is static.
Machine responds to ICMP (ping) requests. Nmap verifies port 32400 is open on my router.

I can access all my media on my phone (LG V10) using the Plex app.
I can access all my media through Plex app on Roku, PS4, XBOX, and Amazon Fire Stick.

I cannot access my media through the web browser both locally and externally. “A server could not be found”

I appreciate any help… Thank you.

2
3

Didn’t end up by working… Had a rage moment and deleted everything; /var/lib/plexmediaserver - gone. I uninstalled and reinstalled Plex using the step-by-step process here; https://support.plex.tv/hc/en-us/articles/200288586-Installation and here https://support.plex.tv/hc/en-us/articles/201941078-Uninstall-Plex-Media-Server

Fresh install and still no luck.

I can view Plex locally through a web browser at localhost:32400/web, and view my media, but when I try and sign in. The sign in tells me “There was a problem signing in to Plex.” I’m also not allowed to “Manually specify the public port”

Frustrated…

4

Stop plex server
edit your Preferences.xml and set secureConnections to the value 2
you may also set allowedNetworks to your local network (at least temporarily, e.g. 192.168.2.0/24)
start Plex server
open Plex Web, go to Settings - Web - ‘Allow Fallback to Insecure Connections’ = “in same network as server”
Then reload Plex web.

I hope, your server is signed into the same plex.tv account as your web browser?
If not, you must reset a few preferences more https://support.plex.tv/hc/en-us/articles/204281528-Why-am-I-locked-out-of-Server-Settings-and-how-do-I-get-in-

5

That is the issue, I can’t sign in. I get a “There was a problem signing in” error. The server can be accessed both locally and externally though.

6

A server that is not ‘signed in’ to a plex account cannot be accessed externally.
So your trouble must be that you cannot ‘sign in’ the plex web app to the right account.

Take another look at the Preferences.xml file.
What does it say under PlexOnlineMail and PlexOnlineUsername
Are these the same that you are trying to sign into with the web app?

7

Yes, they are. Verified by signing into Plex.tv and looking at account settings.

8

Are you using a different plex.tv account than the one you are posting here with?

9

Web connection issues. All my accounts are compromised I can’t access them without someone else tampering with them.

10

Yes, using the exact same credentials as what I’m posting with.

11

Here is something. I can ping sites from the device; reddit.com, amazon.com, google.com, but I can’t ping plex.tv at all. 100% packet loss.

12

@jamesbushman said:
Here is something. I can ping sites from the device; reddit.com, amazon.com, google.com, but I can’t ping plex.tv at all. 100% packet loss.

uh, oh.
Does your ISP hate Plex, perhaps?
What happens if you use a different DNS server than the one from your ISP? (try Google’s 8.8.8.8)

13

I am using Google’s public DNS lol I even switched it to Comcast’s DNS to see if it would work, which it did not.

I’m going to start calling both Comcast and Plex here in a moment.

Thanks again for attempting to help me though

14

Do you have a filter set somewhere (router?) which prevents contact to foreign countries?
The major part of plex.tv is hosted in Ireland, so this needs to be whitelisted.

15

So, no fix as of yet. Let’s try something else… I running dual NICs (mode 5) on my server, I’ll post the info that I think is useful. Is anyone else having issues with dual network cards?

This is from ifconfig;
bond0 Link encap:Ethernet HWaddr 00:27:0E:14:3E:7C
inet addr:192.168.1.50 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::227:eff:fe14:3e7c/64 Scope:Link
UP BROADCAST RUNNING MASTER MULTICAST MTU:1500 Metric:1
RX packets:3119 errors:0 dropped:0 overruns:0 frame:0
TX packets:1831 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:293844 (286.9 KiB) TX bytes:363788 (355.2 KiB)

eth0 Link encap:Ethernet HWaddr 00:0E:04:31:43:74
UP BROADCAST RUNNING SLAVE MULTICAST MTU:1500 Metric:1
RX packets:501 errors:0 dropped:0 overruns:0 frame:0
TX packets:1693 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:37762 (36.8 KiB) TX bytes:345282 (337.1 KiB)

eth1 Link encap:Ethernet HWaddr 00:27:0E:14:3E:7C
UP BROADCAST RUNNING SLAVE MULTICAST MTU:1500 Metric:1
RX packets:2618 errors:0 dropped:0 overruns:0 frame:0
TX packets:138 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:256082 (250.0 KiB) TX bytes:18506 (18.0 KiB)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:4 errors:0 dropped:0 overruns:0 frame:0
TX packets:4 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:240 (240.0 b) TX bytes:240 (240.0 b)

This is from lshw;
*-network
description: Ethernet interface
physical id: 1
logical name: bond0
serial: 00:27:0e:14:3e:7c
capabilities: ethernet physical
configuration: autonegotiation=off broadcast=yes driver=bonding driverversion=3.7.1 duplex=full firmware=2 ip=192.168.1.50 link=yes master=yes multicast=yes

*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: eth0
version: 03
serial: 00:0e:04:31:43:74
size: 1Gbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autone
gotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8168d-1.fw latency=0 li
nk=yes multicast=yes port=MII slave=yes speed=1Gbit/s
resources: irq:29 ioport:e000(size=256) memory:d0524000-d0524fff(prefetchable) memory:d0520000-d0523fff(prefetchable) memory:d0500000-d051fff
f(prefetchable)

*-network
description: Ethernet interface
product: 82541PI Gigabit Ethernet Controller
vendor: Intel Corporation
physical id: 3
bus info: pci@0000:04:03.0
logical name: eth1
version: 05
serial: 00:27:0e:14:3e:7c
size: 1Gbit/s
capacity: 1Gbit/s
width: 32 bits
clock: 66MHz
capabilities: pm pcix bus_master cap_list rom ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000 driverversion=7.3.21-k8-NAPI duplex=full latency=32 link=yes mingnt=255 multicast=yes port=twisted pair slave=yes speed=1Gbit/s
resources: irq:20 memory:d0440000-d045ffff memory:d0420000-d043ffff ioport:d000(size=64) memory:d0400000-d041ffff(prefetchable)

Other Information;

cat /proc/net/bonding/bond0
Ethernet Channel Bonding Driver: v3.7.1 (April 27, 2011)

Bonding Mode: transmit load balancing
Primary Slave: None
Currently Active Slave: eth1
MII Status: up
MII Polling Interval (ms): 100
Up Delay (ms): 0
Down Delay (ms): 0

Slave Interface: eth0
MII Status: up
Speed: 1000 Mbps
Duplex: full
Link Failure Count: 0
Permanent HW addr: 00:27:0e:14:3e:7c
Slave queue ID: 0

Slave Interface: eth1
MII Status: up
Speed: 1000 Mbps
Duplex: full
Link Failure Count: 0
Permanent HW addr: 00:0e:04:31:43:74
Slave queue ID: 0

From modprobe.d/bonding.conf;
alias bond0 bonding
options bond0 mode=5 miimon=100

Any help will be appreciated.
Thank you