Server Version#: 1.14.0.5470
So I’ve been experiencing some issues that I noticed only through my Tautulli notifications. I’m running Tautulli v2.1.25, and I have alerts set up to notify me via Slack if my server goes down (meaning: Tautulli can’t communicate with the server, the implication being that the server has crashed), and when it comes back up (Tautulli has re-established communication with the server). Early this week, I was actually running PMS v1.14.0.5468, when I noticed that Tautulli was sending me 2 distinct alerts every minute, specifically telling me that the server was “down”, then immediately back “up”. I upgraded to v1.14.0.5470, but experienced the same behavior.
After troubleshooting with the developer of Tautulli, he looked at the websocket logs and saw that PMS was sending bad or corrupt data with the webhooks, thereby inhibiting Tautulli’s ability to connect with the server. Here’s a quick sample from the log:
2018-11-30 02:18:50 - ERROR :: Thread-813 : �b� K-
These are a few errors copied directly from the log. Does anyone know how this can happen, or how it can be resolved? I tried a “repair” function, but that didn’t fix the issue. What is this a symptom of, just a glitch? Or something more serious?
Besides this problem, I’m not experiencing any other issues with my server. I’ve momentarily turned off Tautulli notifications relating to the server being down, and everything’s working fine. This might seem kind of trivial, but I’d much rather have the software working properly. Any help would be appreciated.
Yes, pardon my slip. It’s been a long week for me.
Also, as further context, see this post on the Plex as a Service thread about the problems I experienced when using PaaS. My usage of that app coincided with the start of the issues described above, but I don’t believe PaaS is the cause , as the websocket problems started hours before I began using PaaS.
Does anyone have any more insight as to why my PMS websocket might be sending out bad data? I can provide full logs if necessary.
Does anyone know if the new 1.14.1.5487 update fixes this websocket issue? Or am I literally the only person experiencing these errors?
So I’ve been running PMS version 1.14.1.5488 for about a week now, and I’m still getting gibberish in the websocket log. I’m starting to get more concerned about this because it’s persisting across version updates. Here’s a recent snippet from the log:
2018-12-30 02:05:07 - DEBUG :: Thread-7586 : :ea
/<MNle
+MNK:a=e
+<=ea`
/eKbMa 4
VSCV=<-
a' Kt4K%
KtM[<- a=ea=@A*x.M/vXYQY0DzV5/c-1-zB@+y.A/~)@\YVElee!e +VS:bM#:
VS:bMe!=VSl[FG~VMPwW@^z^FX~V@KbMa+
KtMDKbM< !VS{_MXvW@El/ VS|]GPwCV
! 6eVSl e+ VEle<?'
-MNK#+@}MXK= e-
5*e*!
lUV>\VEl
+ 0-a !VSle *
VEl
' 0-a !VSle7MXK>e!elUV"VElea:a+VSl)eaKbM *
e*!
lUV|Y@KbM*e*!
lUV>\VEl
' 7/"VS|CV<- &?:
Kte+CV<- 1a- VSlalCV<- 1a- :KtM=a:
If> -' ]KbM #
'/KtME\zYE\}^E\`\GQz\B_lCV/;( "+MNK|^G\`WL\vWMY~_DY~^VEla +e5/,KtMEK32 "
:+a !'/e'!e'' Kt4K=
a' "+VSl\LZlCV;KtMVEl'"+VSlYGPzMXK;KtMVEllUVF"e/
F#
* aYGPzMXK8 +eVSWA]z\LEl7>;
=+=-lUG^yWBYbMa/eKtM/a)MXK:a=e
+<=ealUV\
Y5PWCDv)B-c[M(B6,
[Y]X5\_2]{*BK32 ÏuC5M:: - !7 e
KtV7KtM/a)MXK=lUEEl?
2018-12-30 02:05:07 - ERROR :: Thread-7586 : :ea
/<MNle
+MNK:a=e
+<=ea`
/eKbMa 4
VSCV=<-
a' Kt4K%
KtM[<- a=ea=@A*x.M/vXYQY0DzV5/c-1-zB@+y.A/~)@\YVElee!e +VS:bM#:
VS:bMe!=VSl[FG~VMPwW@^z^FX~V@KbMa+
KtMDKbM< !VS{_MXvW@El/ VS|]GPwCV
! 6eVSl e+ VEle<?'
-MNK#+@}MXK= e-
5*e*!
lUV>\VEl
+ 0-a !VSle *
VEl
' 0-a !VSle7MXK>e!elUV"VElea:a+VSl)eaKbM *
e*!
lUV|Y@KbM*e*!
lUV>\VEl
' 7/"VS|CV<- &?:
Kte+CV<- 1a- VSlalCV<- 1a- :KtM=a:
If> -' ]KbM #
'/KtME\zYE\}^E\`\GQz\B_lCV/;( "+MNK|^G\`WL\vWMY~_DY~^VEla +e5/,KtMEK32 "
:+a !'/e'!e'' Kt4K=
a' "+VSl\LZlCV;KtMVEl'"+VSlYGPzMXK;KtMVEllUVF"e/
F#
* aYGPzMXK8 +eVSWA]z\LEl7>;
=+=-lUG^yWBYbMa/eKtM/a)MXK:a=e
+<=ealUV\
Y5PWCDv)B-c[M(B6,
[Y]X5\_2]{*BK32 ÏuC5M:: - !7 e
KtV7KtM/a)MXK=lUEEl?
2018-12-30 02:05:10 - DEBUG :: Thread-7586 : {"NotificationContainer":{"type":"progress","size":1,"ProgressNotification":[{"message":"Scanning Wonder (2017)"}]}}~ {"NotificationContainer":{"type":"progress","size":1,"ProgressNotification":[{"message":"Scanning Y Tu Mama Tambien (2001)"}]}}~ ‚{"Not
2018-12-30 02:05:10 - ERROR :: Thread-7586 : {"NotificationContainer":{"type":"progress","size":1,"ProgressNotification":[{"message":"Scanning Wonder (2017)"}]}}~ {"NotificationContainer":{"type":"progress","size":1,"ProgressNotification":[{"message":"Scanning Y Tu Mama Tambien (2001)"}]}}~ ‚{"Not
Again, this is just copied straight from the log file. There is something definitely wrong here, and I have no idea what it is.
I’ve been a long-time Plex user/evangelist, and I would really appreciate someone responding to this thread, if only to acknowledge its existence; a diagnosis would be preferable, of course.
1 Like
elan
December 30, 2018, 10:17pm
8
That is a really odd issue…I can’t say I’ve heard of anyone else running into this. A few ideas:
You can try watching the event source notifications via e.g. curl like so (fill in token, address). That should be the same data, but human readable, and it would be interesting to hear if that’s corrupt as well.
$ curl me:32400/:/eventsource/notifications
You’re on Windows. I’ve seen a ton of issues over the years which looked crazy, but boiled down to either (a) malware or (b) some weird DLL/network hook.
Thanks for the reply, Elan. I’m unfamiliar with curl, so please forgive my ignorance. I’m trying this command, based on your suggestion:
curl 127.0.0.1:32400/MYPLEXTOKEN/eventsource/notifications
and this is my result:
<html><head><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>
I feel I might be doing something wrong here.
In regards to your early conclusions about using Windows, how would I address the “weird DLL/network hook” item? I honestly don’t even know what that means.
elan
December 30, 2018, 11:41pm
10
Sorry, I was incomplete with my description; you’d need to figure out your Plex token and then use it like so:
curl 127.0.0.1:32400:32400/:/eventsource/notifications?X-Plex-Token=<token>
Thanks to @sa2000 who mentioned ListDLLs - Sysinternals | Microsoft Learn which you can use (ListDLLs.exe, specifically) to see if there’s anything untoward hijacking the PMS process.
Okay, I tried two variations of the command (with the extra :32400 removed):
curl 127.0.0.1:32400/:/eventsource/notifications?X-Plex-Token=###
and
curl 127.0.0.1:32400/:/eventsource/notifications?X-Plex-Token=<###>
where “###” is my Plex token. The first attempt gave me the same “Unauthorized” result, whereas the second resulted in an “incorrect syntax” message. I’ll look into that Microsoft resource later tonight…
elan
December 31, 2018, 12:27am
12
The first syntax is correct, but it must be the wrong token.
1 Like
All right, found the correct token. I now have two text logfiles: the websocket log provided through Tautulli, and the one generated through curl. Can I share those here? Is there identifying information in either of those logs? I can tell you that the curl log is all plainly readable, with no gibberish characters.
elan
December 31, 2018, 7:41pm
14
Interesting data point for sure
Of course. Here’s the list of DLLs related to “plex”:
Listdlls v3.2 - Listdlls
Copyright (C) 1997-2016 Mark Russinovich
Sysinternals
Error opening Plex Update Service.exe(3504):
Access is denied.
------------------------------------------------------------------------------
Plex Media Server.exe pid: 9904
Command line: "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe"
Base Size Path
0x00000000009c0000 0x11dd000 C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
0x00000000f8270000 0x1e1000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x0000000077770000 0x52000 C:\WINDOWS\System32\wow64.dll
0x00000000776f0000 0x78000 C:\WINDOWS\System32\wow64win.dll
0x00000000777d0000 0xa000 C:\WINDOWS\System32\wow64cpu.dll
0x00000000009c0000 0x11dd000 C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
0x00000000777e0000 0x190000 C:\WINDOWS\SysWOW64\ntdll.dll
0x0000000076000000 0xe0000 C:\WINDOWS\SysWOW64\KERNEL32.DLL
0x0000000074c50000 0x1e4000 C:\WINDOWS\SysWOW64\KERNELBASE.dll
0x0000000073fb0000 0x30000 C:\WINDOWS\SysWOW64\IPHLPAPI.DLL
0x0000000073ff0000 0x18000 C:\WINDOWS\SysWOW64\MPR.dll
0x0000000073ce0000 0x204000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.472_none_42ecd1cc44e43e73\COMCTL32.dll
0x00000000741f0000 0xbf000 C:\WINDOWS\SysWOW64\msvcrt.dll
0x0000000075340000 0x18d000 C:\WINDOWS\SysWOW64\USER32.dll
0x00000000754d0000 0x25c000 C:\WINDOWS\SysWOW64\combase.dll
0x0000000074010000 0x18000 C:\Program Files (x86)\Plex\Plex Media Server\zlib.dll
0x0000000074650000 0x17000 C:\WINDOWS\SysWOW64\win32u.dll
0x0000000074830000 0x11e000 C:\WINDOWS\SysWOW64\ucrtbase.dll
0x0000000066ea0000 0xff000 C:\Program Files (x86)\Plex\Plex Media Server\libxml2.dll
0x0000000075d70000 0x22000 C:\WINDOWS\SysWOW64\GDI32.dll
0x0000000074440000 0x164000 C:\WINDOWS\SysWOW64\gdi32full.dll
0x0000000074720000 0xc0000 C:\WINDOWS\SysWOW64\RPCRT4.dll
0x0000000075cf0000 0x7d000 C:\WINDOWS\SysWOW64\msvcp_win.dll
0x0000000073ef0000 0xbb000 C:\Program Files (x86)\Plex\Plex Media Server\sqlite3.dll
0x00000000740a0000 0x20000 C:\WINDOWS\SysWOW64\SspiCli.dll
0x0000000074090000 0xa000 C:\WINDOWS\SysWOW64\CRYPTBASE.dll
0x00000000760e0000 0x134a000 C:\WINDOWS\SysWOW64\SHELL32.dll
0x0000000074130000 0x58000 C:\WINDOWS\SysWOW64\bcryptPrimitives.dll
0x0000000074e40000 0x39000 C:\WINDOWS\SysWOW64\cfgmgr32.dll
0x0000000074670000 0x44000 C:\WINDOWS\SysWOW64\sechost.dll
0x00000000742b0000 0x88000 C:\WINDOWS\SysWOW64\shcore.dll
0x0000000075730000 0x5ba000 C:\WINDOWS\SysWOW64\windows.storage.dll
0x00000000752b0000 0x78000 C:\WINDOWS\SysWOW64\advapi32.dll
0x0000000073c90000 0x4f000 C:\Program Files (x86)\Plex\Plex Media Server\libcurl.dll
0x00000000743e0000 0x45000 C:\WINDOWS\SysWOW64\shlwapi.dll
0x0000000073ae0000 0x49000 C:\Program Files (x86)\Plex\Plex Media Server\SSLEAY32.dll
0x0000000074120000 0xf000 C:\WINDOWS\SysWOW64\kernel.appcore.dll
0x0000000075de0000 0x18000 C:\WINDOWS\SysWOW64\profapi.dll
0x00000000747e0000 0x45000 C:\WINDOWS\SysWOW64\powrprof.dll
0x0000000066c10000 0x286000 C:\Program Files (x86)\Plex\Plex Media Server\FreeImage.dll
0x00000000740c0000 0x53000 C:\WINDOWS\SysWOW64\WLDAP32.dll
0x0000000066bf0000 0x1f000 C:\Program Files (x86)\Plex\Plex Media Server\soci_core-vc80-3_0.dll
0x0000000075330000 0x8000 C:\WINDOWS\SysWOW64\FLTLIB.DLL
0x0000000074340000 0x67000 C:\WINDOWS\SysWOW64\WS2_32.dll
0x0000000074950000 0xfc000 C:\WINDOWS\SysWOW64\ole32.dll
0x00000000745b0000 0x96000 C:\WINDOWS\SysWOW64\OLEAUT32.dll
0x0000000066bd0000 0x12000 C:\Program Files (x86)\Plex\Plex Media Server\soci_sqlite3-vc80-3_0.dll
0x000000001e000000 0x297000 C:\Program Files (x86)\Plex\Plex Media Server\python27.dll
0x00000000739b0000 0x12f000 C:\Program Files (x86)\Plex\Plex Media Server\LIBEAY32.dll
0x00000000668d0000 0x2f6000 C:\Program Files (x86)\Plex\Plex Media Server\avformat-58.dll
0x0000000074ab0000 0x196000 C:\WINDOWS\SysWOW64\CRYPT32.dll
0x0000000075da0000 0xe000 C:\WINDOWS\SysWOW64\MSASN1.dll
0x0000000066810000 0xb9000 C:\Program Files (x86)\Plex\Plex Media Server\avutil-56.dll
0x00000000663e0000 0x42c000 C:\Program Files (x86)\Plex\Plex Media Server\avcodec-58.dll
0x0000000066350000 0x90000 C:\Program Files (x86)\Plex\Plex Media Server\swscale-5.dll
0x0000000066320000 0x26000 C:\Program Files (x86)\Plex\Plex Media Server\swresample-3.dll
0x0000000073ba0000 0xe3000 C:\Program Files (x86)\Plex\Plex Media Server\iconv.dll
0x0000000066250000 0xc1000 C:\Program Files (x86)\Plex\Plex Media Server\tag.dll
0x0000000066000000 0x243000 C:\Program Files (x86)\Plex\Plex Media Server\opencv_imgproc2411.dll
0x0000000065e10000 0x1e5000 C:\Program Files (x86)\Plex\Plex Media Server\opencv_core2411.dll
0x00000000680b0000 0x9000 C:\Program Files (x86)\Plex\Plex Media Server\lyric_lite.dll
0x0000000065ad0000 0x27000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_LINK.DLL
0x0000000065b00000 0x302000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_DSP.DLL
0x0000000065a00000 0xc3000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_LOOKUP_LOCAL.DLL
0x0000000065990000 0x65000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_LOOKUP_LOCALSTREAM.DLL
0x00000000657d0000 0x23000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MOODGRID.DLL
0x0000000065800000 0x18d000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MANAGER.DLL
0x0000000065740000 0x87000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID.DLL
0x00000000656a0000 0x9b000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID_FILE.DLL
0x0000000065640000 0x29000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID_STREAM.DLL
0x0000000065670000 0x29000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID_MATCH.DLL
0x00000000655e0000 0x52000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_PLAYLIST.DLL
0x00000000655b0000 0x21000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_RHYTHM.DLL
0x0000000065500000 0xa4000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_STORAGE_SQLITE.DLL
0x00000000654b0000 0x46000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_SUBMIT.DLL
0x0000000065470000 0x34000 C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_VIDEO.DLL
0x0000000065460000 0x8000 C:\WINDOWS\SysWOW64\WSOCK32.dll
0x0000000073b80000 0x15000 C:\WINDOWS\SysWOW64\VCRUNTIME140.dll
0x0000000073b30000 0x35000 C:\Program Files (x86)\Plex\Plex Media Server\libidn.dll
0x0000000073940000 0x6d000 C:\WINDOWS\SysWOW64\MSVCP140.dll
0x000000006fd50000 0x56000 C:\WINDOWS\SysWOW64\MSWSOCK.dll
0x0000000064b40000 0x18000 C:\Program Files (x86)\Plex\Plex Media Server\libwinpthread-1.dll
0x000000006fe40000 0x17d000 C:\Program Files (x86)\Plex\Plex Media Server\libstdc++-6.dll
0x00000000652e0000 0x17d000 C:\WINDOWS\SysWOW64\MFPlat.DLL
0x00000000652a0000 0x3b000 C:\WINDOWS\SysWOW64\CONCRT140.dll
0x000000006eb40000 0x23000 C:\Program Files (x86)\Plex\Plex Media Server\libgcc_s_dw2-1.dll
0x00000000743b0000 0x26000 C:\WINDOWS\SysWOW64\IMM32.DLL
0x0000000065270000 0x2e000 C:\WINDOWS\SysWOW64\RTWorkQ.DLL
0x000000006eec0000 0x182000 C:\WINDOWS\SysWOW64\dbghelp.dll
0x000000006ee90000 0x25000 C:\WINDOWS\SysWOW64\dbgcore.DLL
0x000000006eaa0000 0xa000 C:\WINDOWS\SysWOW64\secur32.dll
0x000000006ec10000 0x7c000 C:\WINDOWS\SysWOW64\uxtheme.dll
0x0000000077430000 0x143000 C:\WINDOWS\SysWOW64\MSCTF.dll
0x000000006e750000 0x23000 C:\WINDOWS\SysWOW64\dwmapi.dll
0x00000000700f0000 0x13000 C:\WINDOWS\SysWOW64\CRYPTSP.dll
0x00000000700c0000 0x2f000 C:\WINDOWS\SysWOW64\rsaenh.dll
0x0000000070110000 0x19000 C:\WINDOWS\SysWOW64\bcrypt.dll
0x000000006fc60000 0x8e000 C:\WINDOWS\SysWOW64\DNSAPI.dll
0x0000000075db0000 0x7000 C:\WINDOWS\SysWOW64\NSI.dll
0x000000006fc40000 0x8000 C:\Windows\SysWOW64\rasadhlp.dll
0x000000006fbf0000 0x4f000 C:\WINDOWS\SysWOW64\fwpuclnt.dll
0x0000000067e90000 0x13000 C:\WINDOWS\SysWOW64\dhcpcsvc6.DLL
0x0000000067e70000 0x14000 C:\WINDOWS\SysWOW64\dhcpcsvc.DLL
0x000000006eca0000 0x21000 C:\WINDOWS\SysWOW64\USERENV.dll
0x000000005b480000 0x7d000 C:\WINDOWS\SysWOW64\TextInputFramework.dll
0x000000005b190000 0x25d000 C:\WINDOWS\SysWOW64\CoreUIComponents.dll
0x000000005b3f0000 0x8b000 C:\WINDOWS\SysWOW64\CoreMessaging.dll
0x000000006f060000 0x29000 C:\WINDOWS\SysWOW64\ntmarta.dll
0x000000006b090000 0xd6000 C:\WINDOWS\SysWOW64\wintypes.dll
0x0000000067220000 0x56000 C:\WINDOWS\SysWOW64\Oleacc.dll
0x000000006e160000 0x180000 C:\WINDOWS\SysWOW64\PROPSYS.dll
0x0000000075e00000 0x83000 C:\WINDOWS\SysWOW64\clbcatq.dll
0x000000005ae50000 0x328000 C:\Windows\SysWOW64\OneCoreUAPCommonProxyStub.dll
0x000000006e5b0000 0x19c000 C:\WINDOWS\SysWOW64\urlmon.dll
0x000000006e2e0000 0x228000 C:\WINDOWS\SysWOW64\iertutil.dll
0x000000006f6a0000 0x17000 C:\Windows\SysWOW64\Windows.Shell.ServiceHostBuilder.dll
0x0000000059ef0000 0xb63000 C:\Windows\SysWOW64\ieframe.dll
0x0000000073fe0000 0x8000 C:\Windows\SysWOW64\VERSION.dll
0x000000006e9e0000 0xb1000 C:\Windows\SysWOW64\WINHTTP.dll
0x000000006f5d0000 0x13000 C:\Windows\SysWOW64\NETAPI32.dll
0x000000006f690000 0x10000 C:\Windows\SysWOW64\WKSCLI.DLL
0x000000006f5c0000 0xb000 C:\Windows\SysWOW64\NETUTILS.DLL
0x000000006eab0000 0x3d000 C:\WINDOWS\SysWOW64\edputil.dll
0x000000006f580000 0x35000 C:\WINDOWS\SysWOW64\MLANG.dll
0x000000006f0b0000 0x454000 C:\WINDOWS\SysWOW64\WININET.dll
0x000000006f510000 0x6d000 C:\WINDOWS\SysWOW64\policymanager.dll
0x000000006b190000 0x67000 C:\WINDOWS\SysWOW64\msvcp110_win.dll
0x000000006eb70000 0x9d000 C:\WINDOWS\SysWOW64\apphelp.dll
------------------------------------------------------------------------------
PlexScriptHost.exe pid: 10152
Command line: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-cc260c476\Framework.bundle\Contents\Resources\Versions\2\Python\bootstrap.py" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-cc260c476\System.bundle"
Base Size Path
0x000000001d000000 0xb000 C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
0x00000000f8270000 0x1e1000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x0000000077770000 0x52000 C:\WINDOWS\System32\wow64.dll
0x00000000776f0000 0x78000 C:\WINDOWS\System32\wow64win.dll
0x00000000777d0000 0xa000 C:\WINDOWS\System32\wow64cpu.dll
0x000000001d000000 0xb000 C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
0x00000000777e0000 0x190000 C:\WINDOWS\SysWOW64\ntdll.dll
0x0000000076000000 0xe0000 C:\WINDOWS\SysWOW64\KERNEL32.DLL
0x0000000074c50000 0x1e4000 C:\WINDOWS\SysWOW64\KERNELBASE.dll
0x0000000074830000 0x11e000 C:\WINDOWS\SysWOW64\ucrtbase.dll
0x000000001e000000 0x297000 C:\Program Files (x86)\Plex\Plex Media Server\python27.dll
0x0000000073b80000 0x15000 C:\WINDOWS\SysWOW64\VCRUNTIME140.dll
0x0000000075340000 0x18d000 C:\WINDOWS\SysWOW64\USER32.dll
0x0000000074650000 0x17000 C:\WINDOWS\SysWOW64\win32u.dll
0x0000000075d70000 0x22000 C:\WINDOWS\SysWOW64\GDI32.dll
0x0000000074440000 0x164000 C:\WINDOWS\SysWOW64\gdi32full.dll
0x0000000075cf0000 0x7d000 C:\WINDOWS\SysWOW64\msvcp_win.dll
0x00000000752b0000 0x78000 C:\WINDOWS\SysWOW64\ADVAPI32.dll
0x00000000741f0000 0xbf000 C:\WINDOWS\SysWOW64\msvcrt.dll
0x0000000074670000 0x44000 C:\WINDOWS\SysWOW64\sechost.dll
0x0000000074720000 0xc0000 C:\WINDOWS\SysWOW64\RPCRT4.dll
0x00000000740a0000 0x20000 C:\WINDOWS\SysWOW64\SspiCli.dll
0x0000000074090000 0xa000 C:\WINDOWS\SysWOW64\CRYPTBASE.dll
0x0000000074130000 0x58000 C:\WINDOWS\SysWOW64\bcryptPrimitives.dll
0x00000000760e0000 0x134a000 C:\WINDOWS\SysWOW64\SHELL32.dll
0x0000000074e40000 0x39000 C:\WINDOWS\SysWOW64\cfgmgr32.dll
0x00000000742b0000 0x88000 C:\WINDOWS\SysWOW64\shcore.dll
0x00000000754d0000 0x25c000 C:\WINDOWS\SysWOW64\combase.dll
0x0000000075730000 0x5ba000 C:\WINDOWS\SysWOW64\windows.storage.dll
0x00000000743e0000 0x45000 C:\WINDOWS\SysWOW64\shlwapi.dll
0x0000000074120000 0xf000 C:\WINDOWS\SysWOW64\kernel.appcore.dll
0x0000000075de0000 0x18000 C:\WINDOWS\SysWOW64\profapi.dll
0x00000000747e0000 0x45000 C:\WINDOWS\SysWOW64\powrprof.dll
0x0000000075330000 0x8000 C:\WINDOWS\SysWOW64\FLTLIB.DLL
0x00000000743b0000 0x26000 C:\WINDOWS\SysWOW64\IMM32.DLL
0x0000000000150000 0xe000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_socket.pyd
0x0000000074340000 0x67000 C:\WINDOWS\SysWOW64\WS2_32.dll
0x0000000010000000 0x13000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_ssl.pyd
0x0000000074ab0000 0x196000 C:\WINDOWS\SysWOW64\CRYPT32.dll
0x0000000075da0000 0xe000 C:\WINDOWS\SysWOW64\MSASN1.dll
0x00000000739b0000 0x12f000 C:\Program Files (x86)\Plex\Plex Media Server\LIBEAY32.dll
0x0000000073ae0000 0x49000 C:\Program Files (x86)\Plex\Plex Media Server\SSLEAY32.dll
0x00000000001d0000 0x8000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_hashlib.pyd
0x00000000700f0000 0x13000 C:\WINDOWS\SysWOW64\CRYPTSP.dll
0x00000000700c0000 0x2f000 C:\WINDOWS\SysWOW64\rsaenh.dll
0x0000000070110000 0x19000 C:\WINDOWS\SysWOW64\bcrypt.dll
0x0000000064ef0000 0xd000 C:\Program Files (x86)\Plex\Plex Media Server\Exts\simplejson\_speedups.pyd
0x0000000064a40000 0xed000 C:\Program Files (x86)\Plex\Plex Media Server\Exts\lxml\etree.pyd
0x0000000066ea0000 0xff000 C:\Program Files (x86)\Plex\Plex Media Server\libxml2.dll
0x0000000064a00000 0x34000 C:\Program Files (x86)\Plex\Plex Media Server\libxslt.dll
0x00000000649e0000 0x16000 C:\Program Files (x86)\Plex\Plex Media Server\libexslt.dll
0x0000000074010000 0x18000 C:\Program Files (x86)\Plex\Plex Media Server\zlib.dll
0x0000000065460000 0x8000 C:\WINDOWS\SysWOW64\WSOCK32.dll
0x00000000643c0000 0x39000 C:\Program Files (x86)\Plex\Plex Media Server\Exts\lxml\objectify.pyd
0x000000001d110000 0x7000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\select.pyd
0x000000001d1a0000 0x1a000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_ctypes.pyd
0x0000000074950000 0xfc000 C:\WINDOWS\SysWOW64\ole32.dll
0x00000000745b0000 0x96000 C:\WINDOWS\SysWOW64\OLEAUT32.dll
0x0000000003900000 0x25000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\pyexpat.pyd
0x0000000003930000 0xab000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\unicodedata.pyd
0x000000006fd50000 0x56000 C:\WINDOWS\SysWOW64\mswsock.dll
0x000000006fc60000 0x8e000 C:\WINDOWS\SysWOW64\DNSAPI.dll
0x0000000075db0000 0x7000 C:\WINDOWS\SysWOW64\NSI.dll
0x0000000073fb0000 0x30000 C:\WINDOWS\SysWOW64\IPHLPAPI.DLL
0x000000006fc40000 0x8000 C:\Windows\SysWOW64\rasadhlp.dll
0x000000006fbf0000 0x4f000 C:\WINDOWS\SysWOW64\fwpuclnt.dll
------------------------------------------------------------------------------
Plex Tuner Service.exe pid: 8744
Command line: "C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Private" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Tuner\Shared" 1.14.1.5488-cc260c476 32600 /waitmutex
Base Size Path
0x0000000000870000 0x24a000 C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe
0x00000000f8270000 0x1e1000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x0000000077770000 0x52000 C:\WINDOWS\System32\wow64.dll
0x00000000776f0000 0x78000 C:\WINDOWS\System32\wow64win.dll
0x00000000777d0000 0xa000 C:\WINDOWS\System32\wow64cpu.dll
0x0000000000870000 0x24a000 C:\Program Files (x86)\Plex\Plex Media Server\Plex Tuner Service.exe
0x00000000777e0000 0x190000 C:\WINDOWS\SysWOW64\ntdll.dll
0x0000000076000000 0xe0000 C:\WINDOWS\SysWOW64\KERNEL32.DLL
0x0000000074c50000 0x1e4000 C:\WINDOWS\SysWOW64\KERNELBASE.dll
0x0000000074340000 0x67000 C:\WINDOWS\SysWOW64\WS2_32.dll
0x0000000074720000 0xc0000 C:\WINDOWS\SysWOW64\RPCRT4.dll
0x0000000066ea0000 0xff000 C:\Program Files (x86)\Plex\Plex Media Server\libxml2.dll
0x00000000740a0000 0x20000 C:\WINDOWS\SysWOW64\SspiCli.dll
0x0000000074090000 0xa000 C:\WINDOWS\SysWOW64\CRYPTBASE.dll
0x0000000074130000 0x58000 C:\WINDOWS\SysWOW64\bcryptPrimitives.dll
0x0000000074670000 0x44000 C:\WINDOWS\SysWOW64\sechost.dll
0x00000000752b0000 0x78000 C:\WINDOWS\SysWOW64\ADVAPI32.dll
0x00000000741f0000 0xbf000 C:\WINDOWS\SysWOW64\msvcrt.dll
0x0000000073ef0000 0xbb000 C:\Program Files (x86)\Plex\Plex Media Server\sqlite3.dll
0x00000000760e0000 0x134a000 C:\WINDOWS\SysWOW64\SHELL32.dll
0x0000000074e40000 0x39000 C:\WINDOWS\SysWOW64\cfgmgr32.dll
0x0000000074830000 0x11e000 C:\WINDOWS\SysWOW64\ucrtbase.dll
0x00000000742b0000 0x88000 C:\WINDOWS\SysWOW64\shcore.dll
0x00000000754d0000 0x25c000 C:\WINDOWS\SysWOW64\combase.dll
0x0000000075730000 0x5ba000 C:\WINDOWS\SysWOW64\windows.storage.dll
0x00000000743e0000 0x45000 C:\WINDOWS\SysWOW64\shlwapi.dll
0x0000000075d70000 0x22000 C:\WINDOWS\SysWOW64\GDI32.dll
0x0000000073b80000 0x15000 C:\WINDOWS\SysWOW64\VCRUNTIME140.dll
0x0000000074440000 0x164000 C:\WINDOWS\SysWOW64\gdi32full.dll
0x0000000075cf0000 0x7d000 C:\WINDOWS\SysWOW64\msvcp_win.dll
0x0000000074010000 0x18000 C:\Program Files (x86)\Plex\Plex Media Server\zlib.dll
0x0000000075340000 0x18d000 C:\WINDOWS\SysWOW64\USER32.dll
0x0000000065460000 0x8000 C:\WINDOWS\SysWOW64\WSOCK32.dll
0x0000000074650000 0x17000 C:\WINDOWS\SysWOW64\win32u.dll
0x0000000074120000 0xf000 C:\WINDOWS\SysWOW64\kernel.appcore.dll
0x0000000075de0000 0x18000 C:\WINDOWS\SysWOW64\profapi.dll
0x00000000747e0000 0x45000 C:\WINDOWS\SysWOW64\powrprof.dll
0x0000000075330000 0x8000 C:\WINDOWS\SysWOW64\FLTLIB.DLL
0x0000000074950000 0xfc000 C:\WINDOWS\SysWOW64\ole32.dll
0x00000000745b0000 0x96000 C:\WINDOWS\SysWOW64\OLEAUT32.dll
0x0000000073940000 0x6d000 C:\WINDOWS\SysWOW64\MSVCP140.dll
0x000000006fd50000 0x56000 C:\WINDOWS\SysWOW64\MSWSOCK.dll
0x0000000073fb0000 0x30000 C:\WINDOWS\SysWOW64\IPHLPAPI.DLL
0x0000000010000000 0x32000 C:\Program Files (x86)\Plex\Plex Media Server\ttBdaDrvApi_Dll.dll
0x0000000063930000 0x3c000 C:\Program Files (x86)\Plex\Plex Media Server\TeVii.dll
0x0000000073ba0000 0xe3000 C:\Program Files (x86)\Plex\Plex Media Server\iconv.dll
0x00000000638f0000 0x3d000 C:\WINDOWS\SysWOW64\ksproxy.ax
0x0000000074e80000 0x42b000 C:\WINDOWS\SysWOW64\SETUPAPI.dll
0x000000006f0b0000 0x454000 C:\WINDOWS\SysWOW64\WININET.dll
0x00000000638e0000 0x7000 C:\WINDOWS\SysWOW64\ksuser.dll
0x000000006a6a0000 0x16f000 C:\WINDOWS\SysWOW64\d3d9.dll
0x000000006e750000 0x23000 C:\WINDOWS\SysWOW64\dwmapi.dll
0x00000000743b0000 0x26000 C:\WINDOWS\SysWOW64\IMM32.DLL
0x000000006eec0000 0x182000 C:\WINDOWS\SysWOW64\dbghelp.dll
0x000000006ee90000 0x25000 C:\WINDOWS\SysWOW64\dbgcore.DLL
0x0000000075db0000 0x7000 C:\WINDOWS\SysWOW64\NSI.dll
0x0000000067e90000 0x13000 C:\WINDOWS\SysWOW64\dhcpcsvc6.DLL
0x0000000067e70000 0x14000 C:\WINDOWS\SysWOW64\dhcpcsvc.DLL
0x0000000075e00000 0x83000 C:\WINDOWS\SysWOW64\clbcatq.dll
0x000000006f060000 0x29000 C:\WINDOWS\SysWOW64\ntmarta.dll
0x000000006dbc0000 0x22000 C:\WINDOWS\SysWOW64\DEVOBJ.dll
0x0000000074a60000 0x47000 C:\WINDOWS\SysWOW64\WINTRUST.dll
0x0000000075da0000 0xe000 C:\WINDOWS\SysWOW64\MSASN1.dll
0x0000000074ab0000 0x196000 C:\WINDOWS\SysWOW64\CRYPT32.dll
0x000000005ac50000 0x9000 C:\WINDOWS\SysWOW64\msdmo.dll
------------------------------------------------------------------------------
PlexScriptHost.exe pid: 8632
Command line: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-cc260c476\Framework.bundle\Contents\Resources\Versions\2\Python\bootstrap.py" "C:\PMSData\Plex Media Server\Plug-ins\WebTools.bundle"
Base Size Path
0x000000001d000000 0xb000 C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
0x00000000f8270000 0x1e1000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x0000000077770000 0x52000 C:\WINDOWS\System32\wow64.dll
0x00000000776f0000 0x78000 C:\WINDOWS\System32\wow64win.dll
0x00000000777d0000 0xa000 C:\WINDOWS\System32\wow64cpu.dll
0x000000001d000000 0xb000 C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe
0x00000000777e0000 0x190000 C:\WINDOWS\SysWOW64\ntdll.dll
0x0000000076000000 0xe0000 C:\WINDOWS\SysWOW64\KERNEL32.DLL
0x0000000074c50000 0x1e4000 C:\WINDOWS\SysWOW64\KERNELBASE.dll
0x0000000074830000 0x11e000 C:\WINDOWS\SysWOW64\ucrtbase.dll
0x000000001e000000 0x297000 C:\Program Files (x86)\Plex\Plex Media Server\python27.dll
0x0000000073b80000 0x15000 C:\WINDOWS\SysWOW64\VCRUNTIME140.dll
0x0000000075340000 0x18d000 C:\WINDOWS\SysWOW64\USER32.dll
0x0000000074650000 0x17000 C:\WINDOWS\SysWOW64\win32u.dll
0x0000000075d70000 0x22000 C:\WINDOWS\SysWOW64\GDI32.dll
0x0000000074440000 0x164000 C:\WINDOWS\SysWOW64\gdi32full.dll
0x0000000075cf0000 0x7d000 C:\WINDOWS\SysWOW64\msvcp_win.dll
0x00000000752b0000 0x78000 C:\WINDOWS\SysWOW64\ADVAPI32.dll
0x00000000741f0000 0xbf000 C:\WINDOWS\SysWOW64\msvcrt.dll
0x0000000074670000 0x44000 C:\WINDOWS\SysWOW64\sechost.dll
0x0000000074720000 0xc0000 C:\WINDOWS\SysWOW64\RPCRT4.dll
0x00000000740a0000 0x20000 C:\WINDOWS\SysWOW64\SspiCli.dll
0x0000000074090000 0xa000 C:\WINDOWS\SysWOW64\CRYPTBASE.dll
0x0000000074130000 0x58000 C:\WINDOWS\SysWOW64\bcryptPrimitives.dll
0x00000000760e0000 0x134a000 C:\WINDOWS\SysWOW64\SHELL32.dll
0x0000000074e40000 0x39000 C:\WINDOWS\SysWOW64\cfgmgr32.dll
0x00000000742b0000 0x88000 C:\WINDOWS\SysWOW64\shcore.dll
0x00000000754d0000 0x25c000 C:\WINDOWS\SysWOW64\combase.dll
0x0000000075730000 0x5ba000 C:\WINDOWS\SysWOW64\windows.storage.dll
0x00000000743e0000 0x45000 C:\WINDOWS\SysWOW64\shlwapi.dll
0x0000000074120000 0xf000 C:\WINDOWS\SysWOW64\kernel.appcore.dll
0x0000000075de0000 0x18000 C:\WINDOWS\SysWOW64\profapi.dll
0x00000000747e0000 0x45000 C:\WINDOWS\SysWOW64\powrprof.dll
0x0000000075330000 0x8000 C:\WINDOWS\SysWOW64\FLTLIB.DLL
0x00000000743b0000 0x26000 C:\WINDOWS\SysWOW64\IMM32.DLL
0x0000000000680000 0xe000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_socket.pyd
0x0000000074340000 0x67000 C:\WINDOWS\SysWOW64\WS2_32.dll
0x0000000010000000 0x13000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_ssl.pyd
0x0000000074ab0000 0x196000 C:\WINDOWS\SysWOW64\CRYPT32.dll
0x0000000075da0000 0xe000 C:\WINDOWS\SysWOW64\MSASN1.dll
0x00000000739b0000 0x12f000 C:\Program Files (x86)\Plex\Plex Media Server\LIBEAY32.dll
0x0000000073ae0000 0x49000 C:\Program Files (x86)\Plex\Plex Media Server\SSLEAY32.dll
0x0000000000690000 0x8000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_hashlib.pyd
0x00000000700f0000 0x13000 C:\WINDOWS\SysWOW64\CRYPTSP.dll
0x00000000700c0000 0x2f000 C:\WINDOWS\SysWOW64\rsaenh.dll
0x0000000070110000 0x19000 C:\WINDOWS\SysWOW64\bcrypt.dll
0x0000000064ef0000 0xd000 C:\Program Files (x86)\Plex\Plex Media Server\Exts\simplejson\_speedups.pyd
0x0000000064a40000 0xed000 C:\Program Files (x86)\Plex\Plex Media Server\Exts\lxml\etree.pyd
0x00000000649e0000 0x16000 C:\Program Files (x86)\Plex\Plex Media Server\libexslt.dll
0x0000000064a00000 0x34000 C:\Program Files (x86)\Plex\Plex Media Server\libxslt.dll
0x0000000066ea0000 0xff000 C:\Program Files (x86)\Plex\Plex Media Server\libxml2.dll
0x0000000065460000 0x8000 C:\WINDOWS\SysWOW64\WSOCK32.dll
0x0000000074010000 0x18000 C:\Program Files (x86)\Plex\Plex Media Server\zlib.dll
0x00000000643c0000 0x39000 C:\Program Files (x86)\Plex\Plex Media Server\Exts\lxml\objectify.pyd
0x000000001d110000 0x7000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\select.pyd
0x000000001d1a0000 0x1a000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\_ctypes.pyd
0x0000000074950000 0xfc000 C:\WINDOWS\SysWOW64\ole32.dll
0x00000000745b0000 0x96000 C:\WINDOWS\SysWOW64\OLEAUT32.dll
0x0000000003900000 0x25000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\pyexpat.pyd
0x0000000003930000 0xab000 C:\Program Files (x86)\Plex\Plex Media Server\DLLs\unicodedata.pyd
0x000000006fd50000 0x56000 C:\WINDOWS\SysWOW64\mswsock.dll
------------------------------------------------------------------------------
PlexRelay.exe pid: 6412
Command line: "C:\Program Files (x86)\Plex\Plex Media Server\PlexRelay.exe" -p 443 -N -R 0:127.0.0.1:32401 -o StrictHostKeyChecking=yes -o "UserKnownHostsFile=C:\PMSData\Plex Media Server\Cache\relayHostKey.txt" -o NoneSwitch=yes -o NoneEnabled=yes -o LogLevel=VERBOSE -o PreferredAuthentications=password -o PubkeyAuthentication=no -l tycho1974 96.126.109.143
Base Size Path
0x0000000000400000 0xdf000 C:\Program Files (x86)\Plex\Plex Media Server\PlexRelay.exe
0x00000000f8270000 0x1e1000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x0000000077770000 0x52000 C:\WINDOWS\System32\wow64.dll
0x00000000776f0000 0x78000 C:\WINDOWS\System32\wow64win.dll
0x00000000777d0000 0xa000 C:\WINDOWS\System32\wow64cpu.dll
0x0000000000400000 0xdf000 C:\Program Files (x86)\Plex\Plex Media Server\PlexRelay.exe
0x00000000777e0000 0x190000 C:\WINDOWS\SysWOW64\ntdll.dll
0x0000000076000000 0xe0000 C:\WINDOWS\SysWOW64\KERNEL32.DLL
0x0000000074c50000 0x1e4000 C:\WINDOWS\SysWOW64\KERNELBASE.dll
0x00000000739b0000 0x12f000 C:\Program Files (x86)\Plex\Plex Media Server\LIBEAY32.dll
0x0000000073c90000 0x4f000 C:\Program Files (x86)\Plex\Plex Media Server\libcurl.dll
0x0000000074340000 0x67000 C:\WINDOWS\SysWOW64\WS2_32.dll
0x0000000074010000 0x18000 C:\Program Files (x86)\Plex\Plex Media Server\zlib.dll
0x0000000061000000 0x4f0000 C:\Program Files (x86)\Plex\Plex Media Server\cygwin1.dll
0x0000000074720000 0xc0000 C:\WINDOWS\SysWOW64\RPCRT4.dll
0x00000000740a0000 0x20000 C:\WINDOWS\SysWOW64\SspiCli.dll
0x0000000074090000 0xa000 C:\WINDOWS\SysWOW64\CRYPTBASE.dll
0x0000000074130000 0x58000 C:\WINDOWS\SysWOW64\bcryptPrimitives.dll
0x0000000074670000 0x44000 C:\WINDOWS\SysWOW64\sechost.dll
0x0000000074830000 0x11e000 C:\WINDOWS\SysWOW64\ucrtbase.dll
0x00000000740c0000 0x53000 C:\WINDOWS\SysWOW64\WLDAP32.dll
0x0000000073b80000 0x15000 C:\WINDOWS\SysWOW64\VCRUNTIME140.dll
0x0000000075d70000 0x22000 C:\WINDOWS\SysWOW64\GDI32.dll
0x0000000074440000 0x164000 C:\WINDOWS\SysWOW64\gdi32full.dll
0x0000000075cf0000 0x7d000 C:\WINDOWS\SysWOW64\msvcp_win.dll
0x0000000073ae0000 0x49000 C:\Program Files (x86)\Plex\Plex Media Server\SSLEAY32.dll
0x0000000073b30000 0x35000 C:\Program Files (x86)\Plex\Plex Media Server\libidn.dll
0x0000000075340000 0x18d000 C:\WINDOWS\SysWOW64\USER32.dll
0x0000000074650000 0x17000 C:\WINDOWS\SysWOW64\win32u.dll
0x00000000752b0000 0x78000 C:\WINDOWS\SysWOW64\ADVAPI32.dll
0x00000000741f0000 0xbf000 C:\WINDOWS\SysWOW64\msvcrt.dll
0x00000000743b0000 0x26000 C:\WINDOWS\SysWOW64\IMM32.DLL
0x000000006f5d0000 0x13000 C:\WINDOWS\SysWOW64\netapi32.dll
0x000000006eb20000 0x15000 C:\WINDOWS\SysWOW64\SAMCLI.DLL
0x000000006b170000 0x19000 C:\WINDOWS\SysWOW64\SAMLIB.dll
0x000000006f5c0000 0xb000 C:\WINDOWS\SysWOW64\NETUTILS.DLL
0x000000006f690000 0x10000 C:\WINDOWS\SysWOW64\wkscli.dll
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0x0000000067d10000 0x1c000 C:\WINDOWS\SysWOW64\srvcli.dll
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Updating in the hopes of a resolution:
My Plex server is still sending garbage data (at least according to Tautulli websocket logs), and I’ve run into a situation where it’s a real problem.
Recently, I set up an iPad at work for the purposes of using as a front-desk display. I set up a playlist of 15 short videos, then synced the playlist to the device. I put the app in to “Offline” browsing mode, but quickly noticed that despite that toggle setting, the device was still communicating to the server in real time.
This is strange to me, considering my understanding of the definition of “offline”; dismayed by the constant stream of notifications from Tautulli, I then added some conditions to the notification agent. I added conditions for library names, device names, and my work IP address, but since Tautulli is getting garbage data from PMS, those conditions don’t always get met. The result is continued notifications from my “offline” device, with intermittent frequency.
Do I have any hope of fixing this problem? Or am I officially screwed? Even if I back up my database, remove then re-install PMS, will this issue persist? As I’ve mentioned before, updating PMS has no effect on this garbage data. Additionally, how can I be sure that this garbage data is relegated only to websocket data? What if there’s corruption somewhere else — is that something I can even check?
I would appreciate some action on this; I know @elan himself took the time to look in on this thread, but his last response was almost a month ago. I also know I’m just one user, and these forums are now infested with “Oh, Plex sucks now, I’m using Emby” users and that I’m not a huge priority, but my issue is something I’d consider a serious problem. Please help.
elan
January 25, 2019, 8:49pm
17
You can try uninstalling the media server and reinstalling it (without removing application data). That would help in the case that somehow the install became corrupted.
Nothing in the database should be able to cause that sort of corruption.
It’s near-impossible to tell.
I apologize for going dark on you, but we’ve never seen this issue before, and couldn’t reproduce it, so we have to assume it’s something unique to your setup.
Additionally, do you have any notion that any app is getting corrupt data besides Tautulli? It’s possible there’s a bug on their side as well.
In cases like this, it’s best to eliminate possibilities as much as possible. If you take Tautulli out of the equation and things run perfectly, it’s likely an issue with that app. If you know that other apps are receiving bad data, then it’s something with the server and I would try a re-install first.
But … plenty of people are using PMS + Tautulli w/o issues, so … I’m left wondering what the difference is here.
Thanks. I’ll try that.
elan:
I apologize for going dark on you, but we’ve never seen this issue before, and couldn’t reproduce it, so we have to assume it’s something unique to your setup.
I understand; this is kind of a weird issue, and the fact that I appear to be the only one experiencing it means that it’s low priority for Plex devs, and that’s completely reasonable.
elan:
Additionally, do you have any notion that any app is getting corrupt data besides Tautulli? It’s possible there’s a bug on their side as well.
I don’t really use any other apps besides Tautulli. PMS runs perfectly fine by itself - it serves my content locally and remotely with no issues, and my shared users have reported no problems on their end; this is just localized to Tautulli performance. I only came to the conclusion that it was a PMS issue after speaking with @SwiftPanda16 , referenced in my OP:
tycho1974:
After troubleshooting with the developer of Tautulli, he looked at the websocket logs and saw that PMS was sending bad or corrupt data with the webhooks, thereby inhibiting Tautulli’s ability to connect with the server.
Is there another app I can use to test the websockets data? I could install something else that has logging capabilities and take a look at those records, comparing them with the same timeframe from Tautulli…
And if I haven’t said it already, thanks to @elan for taking the time to address this at all. I appreciate it.
elan
January 28, 2019, 3:05am
19
If you’re running our web client, it uses WebSockets, and you should be able to see the log messages inside it. Do they look OK?
I actually typically connect directly to the server through its LAN IP; when I’m working remotely, I connect through my dynamic DNS. I therefore don’t ever use the “live” web client on plex.tv; the web client on my version of PMS doesn’t have the updated version.
So I tried doing just that — I connected to my server using plex.tv, looking at the webhooks section. Unfortunately, I don’t see any available logs:
When I download the standard log package, I don’t see any files related to webhooks, unless I should be looking in the generic PMS log. Webhooks are not at all in my wheelhouse, so it’s likely I’m missing something…
Can you get the list of DLLs so we can see if something is mangling the WebSocket data?
