First sign of trouble: no matter which library I clicked (I have seven) it reiterated to the home screen.
Then, I went to settings, and the section headers at the left disappeared.
Then, our server disappeared while logged under my own user name, but others’ shared servers were still available and their content played.
Then, our server simultaneously showed as both available and available nearby after switching to our daughter’s user name (see screen shot).
Then, after switching users to me and back to her again, her user pulls up nothing.
Then, after switching to me again, I now have nothing too (only the dreaded red exclamation point triangle).
It’s like I was watching a train wreck in slow motion. I’ve been running PMS perfectly on a Synology DS918+, recently updated to current version 1.15.2.793-782228f99-x86_64, which was working fine through this weekend while we were away. Mac mini as our front end, “Web client Version#: 3.83.1” shown on the WebUI settings before it all went to hell. I tried restarting the mini, then stopping and restarting PMS in the Synology UI, then finally rebooting the NAS itself. No help. Someone wise please help me salvage our server. Please let me know what information, if possible, I can supply.
Install the old version again. The latest two are kinda crap. Plex wont even turn off when you stop the service any many more issues. I see a bunch of script processes and a tuner process on mine when it hangs. I have a testing and dev environment it run new stuff on before it put it on my main synology servers. Its been like this for years… hence the testing and dev. Cheers
Thanks. I came back to PMS next day and it magically was working again. Had to run to work, when I came home that afternoon the unstable behavior was back. Clicking any library didn’t switch to that library, just iterated to the home screen. Also, I was shown two activity alerts (photo 1). Clicking either took me to the dashboard screen where the server was just broken (photo 2). I can’t activate debug logging, because clicking on Settings takes me to a wacky settings screen where the bottom half my username is blanked out and half the settings are missing (photo 3). I then try to click back Home (house icon upper-left) and I get a strange screen that tells me my server is “undefined” (photo 4)
Something’s corrupted, and I wish I could better help you figure it out.
This must be a Web Client corruption/bug, because the server is serving content perfectly fine on our iOS and tvOS clients, which are behaving normally. I wish there were at least a way to Scan Library Files from, say, iOS because with the Web client unstable I can’t change or update my library.
Having similar instability issues that are resolved by restarting the server. I’ll wait to see if anyone else finds a fix. I’ve cleaned the bundles and optimized the database.
What does it mean when it says “unable to listen for events” on my server? Every time the app says it can’t reach my server, I get that error message in Alerts.
Interesting. Makes me wonder why there’s a user-installed version at all. Where does it reside? Is there an article on it? Hate to self-hijack a thread. Thanks!
This didn’t fix my instability issues. I have been using the web app to view and update Plex on my server the whole time. The local app is running in the background. I’ve still encountered a loss of connection to the server, sometimes every 30 minutes or so. Pretty frustrating restarting the entire server just to get Plex to re-connect. And yes, this is a new problem, last couple of days.
OK, here is the zipped log file. No idea if it will show the problem, as I’m now running the app.plex.tv version, which continues to work normally (thank you OttoKerner). And because of that, I’m good, but perhaps the log will reveal something for the devs to fix for the next update. Thanks also to BigWheel and darcilicious for your help. Why forums work. Cheers!
I’ve been having server crashes this week. I’ve gotten three notifications from Tautulli that the server was down and when I go take a look the Plex Server app isn’t running.
The crash is happening with the latest version 1.15.3.876, but also happened with the beta channel release just before this as well.
Then you can click on Debug and enable verbose logging for the web app and save the changes.
Then click Home icon on top left of screen to try to reconnect to the server (now that web logging is running)
Then when you get the No Soup, you can take a screenshot and note down the time and do not crop the screenshot as the url and time of day is important to see. and then go back to Web app settings and click on Debug and on the screen select View Log and select and copy all displayed text to a text file and save and provide the server logs zip and this log and screenshot
We can also add more logging to all this to help - by pressing f12 on the brorwser screen beforehand and enabling browser logging on the dev console and ticking Preserve log and saving both console log and on network tab save all to .har file. These can be zipped an sent on by private message to supplement the plex diagnostics
