Just bumping before the 3 months is up. Can’t let a thread like this get locked.
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How do we request the deletion of our watch history that Plex has collected? It is not possible to do on the user side. Please see this thread for reference. This is a legal requirement of GDPR and must be handled quickly, however this was first requested half a year ago.
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You have access to click yourself on the account page, for example mine is located here, and I have access to remove watched items.
https://app.plex.tv/desktop/#!/u/lunamonkey
You’ve had this answered, but you don’t wish to click 5000 items. If you want them all removed in bulk, under GPDR, you can delete your account. But it seems you’re trying to make a point rather than remove your data… you CAN remove your own data and Plex have provided a method.
Nope. GDPR says you should be able to delete the data without deleting the account. Clicking 5000 times is not acceptable either. What’s wrong with asking a company to comply with the local laws?
You are capable of it. You’re splitting hairs.
The GDPR is clear about this, and that’s not enough. But whatever, if you want to white knight a company breaking European laws what can I say.
Which one of the terms of deletion (act 17) are they breaking? If you emailed them and requested for the data to be deleted, they would.
So which part 1a thru f, 2 or 3a thru e are they failing on here if it’s so clear in the guidelines?
The option should to be in the user interface in the site or at least a way to officially contact them. Why are you white knighting them?
Which part of being able to manually delete each one don’t you see on your profile? You can delete the data. It is a functional capability.
It also doesn’t need to be on the site to comply with GDPR, just that the company must honour your request when you make it to them.
Is it convenient when you have 5000 items? Perhaps not. But it does exist. That part is not deniable.
You avoided my question, and I’ll avoid your assumption. I couldn’t care less about Plex as a company, plus it is off topic and irrelevant whether or not I support Plex as a company.
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Manual deletion of massive data is not acceptable. Actually if you want to be strict, verbal or written request to ANY employee of the company is already a valid request. So if Plex employees are posting here in this forum, just by requesting data deletion to any of them they are already legally bound to do it. I don’t agree with this part of the GDPR but it is what it is. Or we could simply fill up one Right to Erasure Request Form that can be downloaded from the Internet. to make it more official.
We are entitled as well to download every data they have on us without deletion. Just to check what they have on us (Right of Access).
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The company has not honored my request, and it has been 6 months now. I have no way to mass delete my watch history, Plex refuses to do it for me, and I can’t delete my account because it will delete my Plex Pass. GDPR requires a speedy response and 6 months is not speedy.
Sounds like the best way for Plex to solve this issue is to stop supporting users in the EU.
Best way for whom? Plex looses revenue this way and trust in their international user base.
It looks like you were trying to be funny but failed. How can any customer suggest that rules of large entities that are defining user rights should be bypassed by not delivering to that large market? I mean, making companies follow these rules would be of benefit for users outside the EU.
I am curiously waiting for your next “idea”.
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don’t feed the troll
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Looks like Plex,inc and every PLEX FTE is still lying to us when they note that discover together is opt-in. A user on reddit did a fresh install, blindly accepted default (funny how default automatically opts every paying customer into sharing watch history), and shared a not family safe email to all his users. But hey, at least plex isn’t still showing hardcore porn to kids
Great job Keith. Keep on telling FTEs to lie to us.
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I just saw this today on Facebook PlexTV Lawsuit | Hartley Law
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Well that was entirely expected… The stupid thing is that Plex has had over 6 months to fix this privacy nightmare but instead of getting themselves in compliance with EU, California and probably US Federal law, they spent that whole time defending themselves or simply ignoring complaints entirely. They know they’re violating the law here, and surely saw this lawsuit coming.
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Not surprised. Hartley makes their money on class action lawsuits.
they are a law company, of course they make their money from law suits. how else do you think a law company would make their money?
however, if they didn’t think they had a case they wouldn’t be doing it, especially against a fairly small fry company like Plex.
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2 hours ago I got another weekly review. This time with stuff from a friend who has not touched his account in years.
So his settings are still default. And by default I get to see this … “stuff” in weekly emails from him…
For the love of god Plex, REMOVE THIS!
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