Weird playback issue - Hisense U7 VIDAA

[StuR]

Server Version#: 1.30.1.6592
App name: Plex for VIDAA
Client version: 5.52.3
Platform Version: V0000.06.10M.M0901

I bought a new Hisense U7 TV yesterday, running VIDAA OS, and have just discovered a weird playback issue when using plex.

If I try to restart, or watch something that I haven’t watched before, the playback crashes after a few seconds.

If start something that is part way through, it plays back without issue.

If I start the media and fast forward slightly before it crashes, the playback is fine, I can then even rewind to 00:00 and it plays back without issue.

I can start media from a friends server fine, all his content is 720 max resolution. My media is1080p/4k.

I have tried to disable direct play, forcing it to use direct stream/transcode and it just buffers constantly.

Also, probably unrelated, but album art, and background images won’t show if prefer insecure connection is selected. I have tried setting DNS to 8.8.8.8.

Playback is fine on other devices, both local and remote.

Does anyone have any ideas how to fix this
It’s driving me nuts.

[qtxo]

Same problem with a Devant TV. Info from the logs:

Jan 09, 2023 09:26:39.795 [12000] INFO - Plex Media Server v1.30.1.6497-5fc2e0894 - Microsoft PC x64 - build: windows-x86 windows - GMT 08:00
…
Jan 11, 2023 09:50:53.351 [7472] INFO - [Req#9e66] [Plex for VIDAA] [qtxom:redacted] Navigated to screen: VisualMediaPlaybackScreen
Jan 11, 2023 09:50:54.148 [7472] ERROR - [Req#9e74] Unable to find client profile for device; platform=vidaa, platformVersion=V0000.01.00K.M0929, device=VIDDA V0000.01.00K.M0929, model=55A53FSV
Jan 11, 2023 09:50:58.478 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [PlaybackMetrics] Attaching playback metrics to PlayerController
Jan 11, 2023 09:50:58.478 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [ServerConnectionTestManager] Stopped
Jan 11, 2023 09:50:58.478 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [MDE] Application decision, directPlay: true, directStreamVideo: true, directStreamAudio: true
Jan 11, 2023 09:50:58.478 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] videoStream: {
“id”: 17581,
“streamType”: 1,
“default”: true,
“codec”: “h264”,
“index”: 0,
“bitrate”: 659,
“bitDepth”: 8,
“chromaLocation”: “left”,
“chromaSubsampling”: “4:2:0”,
“codedHeight”: 720,
“codedWidth”: 1280,
“colorRange”: “tv”,
“frameRate”: 23.976,
“hasScalingMatrix”: false,
“height”: 720,
“level”: 31,
“profile”: “high”,
“refFrames”: 4,
“scanType”: “progressive”,
“title”: “redacted”,
“width”: 1280,
“displayTitle”: “720p (H.264)”,
“extendedDisplayTitle”: “redacted (720p H.264)”
}
Jan 11, 2023 09:50:58.478 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] audioStream: {
“id”: 17582,
“streamType”: 2,
“selected”: true,
“default”: true,
“codec”: “aac”,
“index”: 1,
“channels”: 2,
“language”: “English”,
“languageTag”: “en”,
“languageCode”: “eng”,
“audioChannelLayout”: “stereo”,
“profile”: “lc”,
“samplingRate”: 48000,
“title”: “redacted”,
“displayTitle”: “English (AAC Stereo)”,
“extendedDisplayTitle”: “redacted (English AAC Stereo)”
}
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] subtitleStream: {
“id”: 17583,
“streamType”: 3,
“selected”: true,
“default”: true,
“codec”: “srt”,
“index”: 2,
“language”: “English”,
“languageTag”: “en”,
“languageCode”: “eng”,
“title”: “redacted”,
“displayTitle”: “English (SRT)”,
“extendedDisplayTitle”: “redacted (English SRT)”
}
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [MDE] Server decision, directPlay: true, directStreamVideo: true, directStreamAudio: true
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] reason: Direct play OK.
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [PlaybackSessionController] playback state changed to: buffering
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [PlaybackSessionController] playback state changed to: playing
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [Subtitles: Engine] Created Subtitles Engine
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [Subtitles: Controller] Initializing controller
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [Subtitles: Connection] Received new connection request at offset 0
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [Subtitles: Connection] Opening connection at offset 0
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [PlaybackSessionController] playback state changed to: buffering
Jan 11, 2023 09:50:58.479 [7472] INFO - [Req#9eba] [Plex for VIDAA] [qtxom:redacted] [PlaybackSessionController] playback state changed to: playing
Jan 11, 2023 09:51:05.532 [7472] INFO - [Req#ab02] [Plex for VIDAA] [qtxom:redacted] [Subtitles: XHR] All data received (Total 38843 bytes). Connection closed.
Jan 11, 2023 09:51:05.532 [7472] INFO - [Req#ab02] [Plex for VIDAA] [qtxom:redacted] [PlaybackSessionController] playback state changed to: stopped
Jan 11, 2023 09:51:05.864 [7472] WARN - [Req#ab06] QueryParser: Invalid field ‘sectionID’ found, ignoring.
Jan 11, 2023 09:51:05.864 [7472] WARN - [Req#ab06] QueryParser: Invalid field ‘contentDirectoryID’ found, ignoring.
Jan 11, 2023 09:51:05.864 [7472] WARN - [Req#ab06] QueryParser: Invalid field ‘pinnedContentDirectoryID’ found, ignoring.
Jan 11, 2023 09:51:10.541 [8776] INFO - [Req#ab08] [Plex for VIDAA] [qtxom:redacted] Navigating to screen: PostPlayScreen

[manoj_chavda]

I found a similar playback issue on my TV - appears to happen only with HDR content - where video stops playing after about 2 or 3 seconds. Non-HDR content appears to play without a hitch.

Only workaround I found (and as you mentioned) was as soon as the video starts playing, skip forward (30s) - then skip back 3 times (10s * 3) to go back to the start - then movie playing fine from the beginning.