Hi folks,
Hoping someone can help me with this problem I’m seeing. I’ve been using plex for years now running on a ubuntu linux and streaming to web browsers and a roku defect but I always seem to have trouble with cast thumbnails. I have four libraries setup …
- Movies
- Movies - Animated
- TV Shows
- TV Shows - Animated
My agents are setup using
- Settings -> Agents -> Movies -> Plex Movie + Local Media Assets (in that order)
- Settings -> Agents -> Shows -> TheTVDB + Local Media Assets (in that order)
The plex movie settings are also set
- Cast List Source -> The Movie Database
- Rating Source -> IMDB
- Plot Summary Source -> The Movie Database
- Country -> Ireland
Now to my problem:
Cast thumbnails load I would say 100% of time the for everything in the libraries Movies and Movies - Animated, these are never a problem. I have over 1000 movies total so I have not checked them all but I never notice them missing.
However for a few TV Shows and and especially TV Shows - Animated there is some odd behavior. If I do a full refresh all metadata on all four of the libraries some load the cast thumnails (not all). However, if I then go into an individual show, say Voltron: Legendary Defender as an example and do a refresh metadata for that one show the icons that were present are removed. There is no letter icons, they are all just blank which I believe is the result of plex not matching the icon thumbnail correctly.
Oddly if I refresh the entire 4 libraries again they return but again only partially with some not loading.
Has anyone seen this before and know how to resolve it ?