I’m going to bring up subject again, even though there are some in the archives.
When Calls the Heart releases two parallel versions of each season. One as 1 hour TV episodes and another set as merged 2 hour movies. These movies are pretty seamless with overlapping music and fades. There’s no separating them. Because of these movie releases the hourly episode listings don’t match up and Plex shows both the wrong names in some cases (because the specials are included inline as part of the season) and then also episodes appear in Plex to be missing.
I finally decided the best way to fix this would be to bite the bullet and build a full parallel listing in TheMovieDB or some place with the right titles, descriptions, art, etc. and point Plex to that. So I entered all the data for the first season. I waited a couple days for Plex to sync it over, then I did a fix match and Plex found the new listing and pulled the data in. It worked perfectly.
However, about a week later TheMovieDB informed me that they deleted the listing because of it being a duplicate to the original When Calls the Heart listing. I explained the difference in their backend support chat, but they don’t seem to be interested in making an exception.
I always thought Plex aimed to be the best of the best, but in case case they are the worse of all. If the online databases don’t have the data and Plex doesn’t have support for locally stored metadata, what are we to do? I don’t mind entering all the data once, but it seems like a waste for everyone else to have to do it too and I’ll be really irritated if for some unforeseen reason I have to do it twice sometime in the future.
Does anyone have any extra clout with TheMovieDB or TheTVDB to convince them in the error of their ways and permission to setup a parallel listing? Could Plex themselves create a crowd sourced side-database for special exception cases?
P.S. If anyone is interested I have taken the NFO files of the first three seasons from Emby and reworked them to properly describe the movies. I can probably zip them up and attach them.
