I added a new series (Into the Unknown:Making of Frozen II) and found that the episodes were titled Episode 1, Episode 2, etc. and that the episode descriptions were available but only for episodes 1-3. The rest were blank.
I went to TheTVDB and the TheMovieDB and they were both the same. So, I updated both sites with the correct information. That was last Saturday. Refreshing metadata and fixing the “match” by changing where Plex gets its data bets the two doesn’t matter, both still bring in the old data. I assume that Plex keeps a local copy of this data and refresh it every so often. If that is true, how often is that refreshed so I can refresh my server and get the correct data?
I’m not sure the exact time but I once had to wait almost 3 weeks for the change… And yes, I check/scanned every day… What you could do(and I didn’t) is to Plex Dance the media from your library… That may force a retrieval of all new metadata content.
Thanks for this idea, but it didn’t work. I deleted the two caches and stopped and started PMS and had it do a metadata refresh. Nothing new…well, actually it initially changed from Episode 1, etc. to just the date of the file and then it changed to Episode 1. I tried it with forcing the other source as well and they both still do the same thing.
I will wait a few more days and see what it gets then. I guess I can try removing the files and doing the Dance but was just hoping! I hope the new agent gets its data more often or we get info on how to update the data source it uses.
So, to report back, I took the whole series out, cleaned the bundles and I deleted the two cache’s just for luck. Put it back and initially, it couldn’t find it at all (again). It took a few “fix match” attempts but it finally found the series and got all fo the data correct.
