this evening I was showing 7 active streams and in checking them all it appeared they were all hung, so I was going to cycle the server service on the QNAP to clear those sessions. I shut the server service off, waited for it to finish, then restarted. it seems to restart normally and but I can’t access plex.
here is the process screen:
As soon as I restart my entire NAS, Plex will return and be fine…but that can’t be ‘normal’ can it??
Thanks Tommy ( @dane22 ) I appreciate the feedback and will try that the next time I need to restart PMS without restarting the entire NAS.
So the larger issue is that it happens every time…PMS could be humming along just happy as a clam (although I’m not sure Clams are happy, but let’s just make an assumption they are ) and if I stop the PMS in App center it stops…then I choose start, it acts like it starts, looks like it starts, but never gives access. so I’m thinking something in the PMS package or QTS is messed up and when you choose start via the app center it really doesn’t start all the right services.
Folks: I keep running into this lately. What happens is i’m trying to stream an episode from remote via iPhone or iPad… everything quits, and the plex server dies. When I get home i try to stop plex and it never really stops.
ps aux|grep Plex – shows everything. True to form when you kill everything and restart Plex service it works fine. I was having to reboot the entire QNAP before discovering this.
The better question is why is it crashing and why doesn’t the stop truly stop everything. Perhaps the way it is crashing?
Prior to killing processes I grabbed the processes:
[~] # ps aux|grep Plex
13298 admin 45752 S Plex Plug-in [com.plexapp.agents.thetvdb] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.11.0.4666-fc63598ba /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/TheTVDB.bundle
13330 admin 42908 S Plex Plug-in [com.plexapp.agents.localmedia] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.11.0.4666-fc63598ba /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/LocalMedia.bundle
13402 admin 35472 S Plex Plug-in [com.plexapp.agents.plexthememusic] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.11.0.4666-fc63598ba /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/PlexThemeMusic.bundle
23448 admin 964 S grep Plex
23827 admin 225420 S N Plex Plug-in [com.plexapp.system] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.11.0.4666-fc63598ba /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/System.bundle
23935 admin 6432 S /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Tuner Service /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared 1.11.0.4666-fc63598ba 32600 /waitmutex
29456 admin 61072 S /share/CACHEDEV1_DATA/.qpkg/PlexPy/bin/python PlexPy.py --daemon --port=8659 --datadir=/share/CACHEDEV1_DATA/.qpkg/PlexPy/DATADIR --config=/share/CACHEDEV1_DATA/.qpkg/PlexPy/CONFIG/plexpy.conf
30270 admin 100500 S Plex Plug-in [com.plexapp.agents.subzero] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-fc63598ba/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.11.0.4666-fc63598ba /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-ins/Sub-Zero.bundle
31411 admin 2592 S Plex EAE Service
I then stopped Plex and Plexpy and killed all Plex* processes.
I then started Plex and it works fine.
I would be glad to grab log files to try to figure out why it is crashing, and why the stop/start doesn’t work.
Thanks,
Skip
p.s. i can start a new thread - but this matches exactly the same issue i’m having.
Hello, if I may chime in here, I appear to be having the exact same issue; however the recent update has not fixed it for me. Should I start anther thread, or can we keep this one open?
@Mick. When you post in someone’s thread the OP gets notified of that. I would say that threads where the OP clearly said “it’s solved” should not be used to post other people’s problems. But this is not the case of this thread, so you may post here.
This issue appears to be a symptom rather than a problem.
In my case I found an issue with a photo library, that would not sync or update (linked with android device for uploading). Removing the library has solved this issue for me.