Server Version#: 1.18.1.1973
Player Version#: 7.23.0.13123
The context:
So I’ve got 3 currently airing shows: Arrow, NCIS, The Flash.
All 3 of them are synced on my phone with settings: Original quality, limit to 2 items, only unwatched ones.
The other night the last episode of these three were released, automatically grabbed, downloaded, & added to Plex by Sonarr, and directly synced by Plex to my phone as I was up to date on these shows.
The problem:
As you can see in this video, all these 3 episodes got at least one embedded sub (EIA_608 for Arrow, EIA_608 & SRT for Flash, SRT for NCIS) but none of the synced streams are showing any sub.
I tried unsync and resync the episode of Arrow and then, in this video, we can see the EIA_608 sub fine.
I looked in the logs at around 4:38 AM on Oct 23 in Plex Media Server.1.log, when episodes where added and then synced, I can see these:
for Arrow:
Oct 23, 2019 04:38:57.409 [8284] DEBUG - We're going to try to auto-select an audio stream for account 1.
Oct 23, 2019 04:38:57.409 [8284] DEBUG - Selecting best audio stream for part ID 30224 (autoselect: 1 language: en)
Oct 23, 2019 04:38:57.409 [8284] DEBUG - We're going to try to auto-select a subtitle.
Oct 23, 2019 04:38:57.409 [8284] DEBUG - Audio Stream: 113051, Subtitle Stream: -1
for NCIS:
Oct 23, 2019 04:38:58.531 [8284] DEBUG - We're going to try to auto-select an audio stream for account 1.
Oct 23, 2019 04:38:58.531 [8284] DEBUG - Selecting best audio stream for part ID 30222 (autoselect: 1 language: en)
Oct 23, 2019 04:38:58.531 [8284] DEBUG - We're going to try to auto-select a subtitle.
Oct 23, 2019 04:38:58.531 [8284] DEBUG - Audio Stream: 113032, Subtitle Stream: -1
for Flash:
Oct 23, 2019 04:38:58.613 [8284] DEBUG - We're going to try to auto-select an audio stream for account 1.
Oct 23, 2019 04:38:58.613 [8284] DEBUG - Selecting best audio stream for part ID 30223 (autoselect: 1 language: en)
Oct 23, 2019 04:38:58.613 [8284] DEBUG - We're going to try to auto-select a subtitle.
Oct 23, 2019 04:38:58.613 [8284] DEBUG - Audio Stream: 113034, Subtitle Stream: -1
When I tried to unsync and resync the same Arrow episode on the same device I got this in my console:
Oct 23, 2019 19:45:27.578 [5904] DEBUG - We're going to try to auto-select an audio stream for account 1.
Oct 23, 2019 19:45:27.578 [5904] DEBUG - Selecting best audio stream for part ID 30224 (autoselect: 1 language: en)
Oct 23, 2019 19:45:27.578 [5904] DEBUG - Audio Stream: 113051, Subtitle Stream: 113071
Maybe I understand these wrong but looks like the subtitles used for syncing couldn’t be selected (-1).
Plex Media Server Databases_2019-10-23_17-07-37.zip (8.0 MB)
Plex Media Server Logs_2019-10-23_17-07-32.zip (5.8 MB)
Flash_S06E03_xml.txt (3.3 KB)
NCIS_S17E05_xml.txt (2.7 KB)
Arrow_S08E02_xml.txt (3.0 KB)
