Where did my CloudSync library go?

General Discussions
1

Hi!

I have recently lost access to my CloudSync account. When I sign in to my Plex account and open Plex in my browser, I cannot access the Cloudsync account, nor can I on my other devices. When I click on the account button the the top left, it only shows the main account/what is on my hard drive. The Cloudsync is no longer available.

I seem to be able to sync my files to Cloudsync, but then can’t access them. I have tried both reauthorizing my Cloudsync account (Dropbox) and unlinking and relinking it- but with no luck.

Any advice on what could be wrong?

thanks!

2

Can you provide a screen shot? I’m not seeing any issues under your account that would prevent your Cloud Sync server from appearing.

3

Somehow this issue has fixed itself. However, now not all my CloudSync items are appearing when I am signed in. Only the most recently synced movies appear. If I look at the “sync” section under status in the Plex app, all the movies appear. But if I actually access the cloud and try to watch a movie, less than half of my movies actually show up.