Why am i getting the "Conversion failed. A required codec could not be found or failed to install."

server-nvidia-shield

#1

I just set up my brand new Nvidia Shield up with plex. All of my library was added with little issue. Some of the videos seem to play with no problem but many of them give me "Conversion failed. A required codec could not be found or failed to install.". I have made sure that i have the latest version of the app. Every one of these files played, without issue, when my server was on my PC. What is causing the inability to play?


#2

Check you have the latest version if the server. To update you need to go to a PC and login to google play store as the same user you used on your Shield. Search for Plex Media Server and try to install it. You should be then be able to use the dropdown box to select your Shield and update it.


#3

That did the trick. Thanks much


#4

Thanks it worked!